Cat Sitters in South Amherst, OH

Our dogs love it there. The owner & her team treat every dog as their own. They truly are like family to us. Grooming & boarding are also an added bonus!

I decided to try here again and even the last time I visited it was a very bad experience but this time around it went very well I did only have one dog this time that went but they were very nice and considerate of his old age and were very very nice and did a very good job appreciate how they took care of my old man Chuy

They took good care of Peyton, my Border Collie.

First time taking my dogs here to get groomed and the dogs appeared clean at first and the prices are reasonable. However, both dogs are still wet, not clean, and they smell like cigarette smoke. I’m on my way to the self wash after spending nearly $100 to give them baths because they smell like ashtrays and still have dirt on their bellies and paws. I’m a non smoker and it’s absolutely appalling. I understand this is a facility for dogs and that can come with some smells, but, this is 100% cigarette smoke and it is overwhelming after just spending a few hours there. I won’t be taking them back. I wanted them cleaned not returned smelling worse than when I dropped them off. I now understand why they only take cash because you can’t request a refund for services not completed. I paid $95 for nail trims….

Wouldn't trust My pups at any other place Marlo is amazing and my girls love being able to socialize with a variety of different pups and I love that can get a bath and groom why at daycare love this place so much ❤️

My baby had a great time there and he will definitely be back!!! Update: we're still going strong. I've recommended Canine Club to several friends and every one has had a good experience.

Staff is awesome and my dog always comes out smelling great for weeks. Highly recommend.

They are extremely friendly and so good to my dog! I have been taking her here for over 12 years now. Would give more than 5 stars if I could.

I took my one year old Lab to the day care for some much needed socialization. Upon walking in, first thing I noticed is the facility is very clean and well cared for. Owners are super nice, and slowly introduced Jake to the group. Took him a very short time to become one of the pack! I love that they post videos throughout the day. Was great to watch! Needless to say, we have found our day care. Jake had a blast and came home extremely tired from all the play time!

Excellent customer service! I was a walk in with my two dogs for a nail trim after leaving agrivated from Bevans down the street. The blond haired lady was so nice and did an excellent job on the nail trim despite me being septic all about the grinder. I will definitely go back!!

Ali is completely trustworthy and caring when making home visits for our pets while we’re away. From the daily text updates to awesome photos we see our kids are in the most capable of hands. Thorough and professional and genuinely loving with our pets. Could not recommend Ali more highly!

Ali has been taking care of our rescue dog Jack for over a year now. She is reliable,punctual, and a natural with animals. She is loving and trustworthy.

Ali has been caring for our 2 Aussies for the past year plus. She genuinely loves animals. She has been available on short notice and during the holidays, and her fee is more than fair. She is our first choice for dogsitting in our home; we trust her implicitly.

Alison is exactly the person you'd want to take care of your beloved pet–she's caring, communicative, punctual, and trustworthy. She watched my rescue dog while I was out of town, and it brought me such peace of mind to see her photos and updates each day. I recommended her daily visit service to my parents, and not only do they appreciate her kindness and patience with their senior dog, but even their neighbors stopped them to compliment what a great job they've seen her do! Alison truly has a heart for animals of all kinds.

I have been using Alison for almost 2 years now and she is the best! Very reliable, responsive, always courteous in our home and, most of all, my dogs love her! Having a puppy and a 16 year old dog, she takes the time to make sure each one is taken care with their needs. I would give her 10 stars if I could!

Alison is awesome and my dog loves her visits. Super dependable and great prices.

I started with Cuddles and Care a couple of years ago. They are the best that ive experienced. Diana is great! They have really helped me out in a couple of emergencies. I highly recommend.

Diane was excellent. Kept me in the loop while I was gone. Took great pics. Went above and beyond to clean up messes. I was so at ease while I was out of town knowing my animals were getting the best care. I would highly recommend Cuddles. Best pet sitter I have ever used

Diana is absolutely wonderful and puts our minds at ease. Working full time and having a brand new puppy we were fearful to leave her so young. Diana has consistently ensured us that our Honey girl is well taken care of, loved, and has everything she needs during the day while we are not home. We receive happy puppy pictures and know our golden LOVES her visits with Diana. We are so grateful to have found such a great company that we can trust our furry family member with. I cannot recommend her enough! You will not regret it

It has been fantastic to have someone willing to learn how to care for chinchillas for me. To have someone check in on my fuzzy potatoes and make sure they are okay. Diana has been the absolute best in letting me know that the boys are okay. I will be turning to Cuddles & Care anytime I need a sitter for my chinchillas.

I love Cuddles and Care. My pup adores her girl. They are incredibly reliable and trust worthy. Not only do they care for my pup on days I am in the office, they also made sure she got her walks after I had surgery and wasn't able to do it myself. The reports and photos that accompany the visits make my day!

Diana is absolutely wonderful! She’s so genuine and it’s easy to see that she loves what she does! I feel so much better on days that i know she’s coming. I look forward to getting the most adorable updates about what she and my kitten did during the visit! Cuddles & Care came highly recommended to me and in turn I recommend their services to anyone looking

I highly recommend Cuddles & Care Pet Sitting Service, LLC they took such good care of dog Sophie while we were on a recent trip. You get a detailed report every visit with photos. It definitively put my mind to ease knowing she was being taken care of so well. Diana the owner is great with my pup. I’ve used cuddles and care pet sitting service several times, and will continue .🐶😊

Cuddles & Care have been GREAT! They're very accommodating and reliable! My animals (2 dogs and a kitty) are always in good hands. I love receiving pictures of them, when I'm at work I can take a moment to see how much fun they're having!

Coleen is so wonderful and kind to our old boy. He loves spending time with her and we enjoy the notes and photos we receive from each visit. Cuddles and Care has been a fantastic fit for us. We would highly recommend them.

Diana takes great care of our cats any time we are away! She really gets to know their personalities and routine. Her updates after each visit are very thorough and our boys love to read them. We completely trust her and highly recommend her business!

my corgi gertrude loves going there! owner is very friendly and can tell she really loves animals and is always communicating when needed! i take gertrude 2-3x a week and she comes home EXHAUSTED! price is very good too.definitely recommend for any doggy parents who work and have a higher energy dog

We sent our 8 month old golden retriever to Tina for training for 3 weeks. Tina kept us updated throughout the process. Our dog is now collar trained and doing well. She also loves going to the doggie daycare to see her friends. I would recommend!

Tina got my little baby Anya in for an unexpected weekend trip recently. She was wonderful. Took care of my little girl so well. Hated to leave her, but It felt good to know she was taken care of. Cant recommend her enough.

Our dog, Stanley, has been going to daycare at Total K9 for a little over a year now. We are so grateful to Tina & her staff for the passion and kindness that they treat all of the fur babies who go there. They ensure that each dog is always safe and having fun. Stanley absolutely loves it there!

Tina and total k9 are absolutely amazing! I don’t leave my dog with just anyone- ask my brothers and mom. Everyone there is extremely nice, professional, friendly and you can really tell they all love their jobs. Tina works with my crazy unpredictable schedule every time, even short notice without fail. Gizmo LOVES going to daycare and playing with all his friends. I can’t say “daycare” without him getting excited and running to his leash at the front door. I have sent him for boarding for a long weekend and will again this summer. It was a HUGE piece of mind to know that he was taken care of in a safe friendly and familiar place. I 1000% recommend total k9 and Tina!!

Tina at Total K9 is seriously the best! She is straight to the point with training which makes for exceptional results. Any time I have a question or concern, they're addressed quickly. My dog now goes to daycare 2x a week! The girls work with me on schedule conflicts & really seem to love my dog as much as I do. I even had a last minute weekend trip come up, I was able to board with short notice. My dog got to stay in an at home environment and even got to play in a fenced in back yard. She was on vacation as much as I was! Cost is very reasonable & definitely worth it every penny.

I highly recommend Total K9! Tina and her employees have always been really friendly with me and also my 2 dogs I have taken my Pomeranian, Potter to Total K9 for the past 2+ years. He has done individual and group training classes, and attends daycare for socialization. We also go to Total K9 for grooming. It's really nice to be able to drop Potter off to someone that we really trust. Tina and her employees have always done such a good job with training, grooming, and daycare. Potter loves going to daycare to see all his dog and human friends! Tina also does a spectacular job with trimming nails on my 15 year old Pomeranian, Cooper. She is really gentle and accommodating with his special needs, being that he has had heart failure for the past 2 years.

I have been using Tina’s services for years. My dogs love coming to visit Total K9. My one dog has been attending her training, occasional boarding, grooming and daycare for seven years now! We have built a trusting relationship with Tina over the years to the fact that they know who “Auntie Tina” is by name (I never met her before we started services with her/we have purely a professional relationship).

Tina has trained both of my dogs and because they have very different personalities, she tailored to each of their needs. The easygoing dog did 5 basic doggy classes and spent a week with her just learning not to be shy. He went on to become a certified therapy dog (tested by Tina as well!) and also comes to work weekly with me at a nursing home. Our second dog was much more stubborn and right off the bat she stated his needs would be different. He stayed with Tina for 2 weeks to learn his commands and household Manners. I love that she assessed for the proper services and is straightforward. She does but try to fit dogs into her ideals, but instead does what best for them. We look forward to using Tina for any further services we may need!

My dog LOVES going to Total K9. Their staff is highly responsive, even on short notice. They all seem to love what they do and love the dogs they have come to their facility. The grooming is awesome, my husky-mix always comes back clean and free of excess hair. They are extremely flexible and very reliable. My dog is always happy to go and sad to leave... That says something

TWO PAWS UP! My Pups love Paws Inn the Woods! They were super accommodating and flexible with my vacation dates. The facility is very clean and well kept. I was nervous the first time but Kaylee and Rob made me feel like I was leaving the dogs with close friends. June was also super sweet and helpful. Going on trips is a reality again thanks to having a reliable/trustworthy place for Frank and Boo to relax at. Thank you to all of the amazing staff!!!

No hesitation to call Ms.June, Denise or Kyle to take care of my dog while I am away. I’ve called spur of the moment and they have extended their hours to care for Gia. They love her and she absolutely loves them. When I was diagnosed with cancer Ms. June told me “if I EVER needed them to care for her so I could get better they would take her for me”. Cane Corso breeds are hard to “rehome”, God forbid, something happens to me. Since that day, I have not worried about what would happen to my dog if something happened to me. I don’t k ow about other pet owners but, knowing my dog, whom I know they love, has a sanctuary to go to sure brought me peace of mind. They even took excellent care of her when I had to board her with a knee injury. Her “limp” was better when I picked her up.

My dogs stay here frequently. The attention given to them is wonderful. They follow any written requests and or instructions I have given. The owner has been a multiple dog owner for many many years and really pays attention to how dogs are cared for. Beautiful grounds as well. Would never go anywhere else.

DO NOT BOARD YOUR DOG AT PAWS INN THE WOODS, GRAFTON OHIO My dog died because of the carelessness and complacency of the kennel staff at Paws Inn the Woods. My retired working dog has been boarded periodically at this kennel for years. He was never allowed to have blankets or toys in the kennel for his safety. This past stay, they put not one but multiple blankets in his kennel and admitted to having zero accountability of blankets or toys in general. They do not pay attention to how many blankets they put in and certainly do not pay attention if any become missing. Not even two days after having him home, I noticed he wasn't acting normal. He was trying to vomit and was struggling to poop. We took him to the Vet immediately, where they found he had a serious obstruction in his digestive tract. They performed emergency surgery and removed the material, which ended up being nearly a whole quilted blanket. Tragically, he ended up dying shortly after surgery due to the severity of the surgery's impact on his system. This was a healthy 8 year old GSD living out his retirement after years of service to this country which was tragically cut short due to a completely preventable incident. When I spoke to the owner of the kennel, she told me three things that broke our hearts even more. 1. She insisted this kind of thing has never happened before at her kennel. Which, after many years of working in pet and working dog kennels and professionally handling and training dogs, I know is not true. Dogs eating things is a very common thing in a kennel environment, which is why it is so important that the staff monitor and keep accountability of exactly what is put in each dog's kennel, if anything. 2. She said she had no idea how or when it happened. When I spoke to the kennel staff, they were immediately defensive and straight up told me they put not one, but multiple blankets in the kennel and had no idea one was missing because they don't count them. They said they don't have time for that. 3. The worst thing the owner told me was that she had no intentions of changing the way she ran her kennel and said she wouldn't lie to me and say she would, just to make us feel better. She was unbelievably unempathetic and offered us nothing in the way of an apology or anything. It is also important to note that while I had this conversation with the owner at the kennel just days after the loss of our dog, I witnessed another dog in an outside run tearing apart the stuffed dog bed that was in the kennel with him. When I pointed it out to her, she said "Oh he does that all the time, he doesn't eat it." She did NOTHING to stop the incident as I literally witnessed the dog pull mouthful after mouthful of stuffing out. For the safety and well-being of your beloved dog, I strongly discourage using this facility to board your pet. The owner and two staff members are lazy, and complacent. Keeping track of what goes in each kennel and making sure it comes out should be a priority at every kennel, among other important things that keep the dogs healthy and safe. For my dog, that lack of attention to detail cost him his life. I am speaking out to hopefully save other dogs from the same fate.

The staff here has become like family. I have used them for almost 7 years. Denise is in my phone as Aunt Denise because my two furry girls love her like family. The location is so peaceful and they staff goes out of their way to understand each dogs independent needs.

Take my 2 dogs to the "spa" all the time. Thats what we call paws in the woods. My 2 dogs love this place and come home tired and happy. Staff is awesome and take care of my 2 dogs like their own. Have a nice place to stay and have a patio and a play yard. Wouldn't take them anywhere else. I literally live next door to a very nice kennel but still drive 30 minutes to paws in the woods.

Paws Inn the Woods is an extraordinary place. I've been taking my dog, Sadie since she came to me. The boarding facilities are nice, and the critters are treated lovingly. She also gets groomed at Paws by Bruce Brehm. I am also delighted that Paws is a rescue facility.

Got to pick up my step doggy with my good friend. The place is so inviting and pristine. The dogs truly love the caregivers and they were very respectful. Only thing- bring cash or a check...no credit or debit taken.

This is where I adopted my Dobie from. She loves going back for grooming visits. Bruce is great with her! Looking forward to taking a vacation this year and trying out the boarding.

Such a wonderful, loving place for our puppy! He is always excited to stay there. Very clean and the staff is remarkable. There is no doubt that they enjoy working with the animals!

I have been boarding my dogs at Animal Watchers for over 15 years. My dogs go to daycare 5 days a week, and they are always so excited when we pull into the parking lot. They are like a second family.

Neglected my dogs, came home infested with Fleas, and matted with sap and pine cone.

They are simply wonderful! When we take our little guy there for a sleepover, it's a short goodbye, then he bolts through the door to visit his buds. We're so fortunate to have them!!!

Very nice place, I know my dogs are well cared for and and have been happily coming here for years.

My parents have been bringing their dogs here literally for decades, and I love and trust the place so much that we trek from Cleveland to bring part of our clan here when traveling out of town. They take wonderful care of our dogs and are always very accommodating to last-minute or special requests. We recommend, multi-generationally!!

We’ve been taking our dogs there for five years now. They just love going there and always happy to see Ashleigh. It’s comforting to know they’re well cared for while we’re gone. Love this place!

They are the best. We had an illness in the family that required last minute boarding. They were super helpful taking one major concern off our plate. I can't thank them enough. Every time are dogs are there we know they are well cared for... can't ask for more!

Our two dogs stayed with Animal Watchers for 6 days and we were very pleased with their care. They came back to us happy and clean. This was the first time we used Animal Watchers but we will definitely use them again in the future.

We've been using Animal Watchers for over a decade. They take great care of Bailey while we're away.

Left our large dog here overnight while staying at the nearby Kalahari resort. Our dog was picked up with the same happy disposition we dropped him off with, clean and taken care of. The owner was friendly and easy to deal with, accomodating a request for an additional night with no issue. There's lots of room for the dogs to run around, nice quiet country setting. Will definely use again next time we stay in the area. Thank you for taking care of our furry family member :-)

We have been taking our 2 huskies to Woof House for several years for boarding and grooming. Bob and staff are excellent. The groomer Crystal is the best !! They take great care with our babies. Malakai and Sierra love the pup cup treats !!

If you’re searching for the best for your dog, look no further. Bob, the owner, and Crystal, the groomer, are top-notch. The services offered, along with the prices are great. But most importantly, they treat my dog like their own.

My kids just returned from a visit to The Woof House for a 3 night stay. The place they have stayed in the past was booked and we were on a wait list. Bob and Woof House to the rescue. We had a short road trip planned to NY and no one to watch the dogs. The stay went perfectly. They were super accommodating with both dogs, especially since one of them was recently adopted from Erie County Humane society and I wanted them to stay together so the new dog would feel less anxiety. Thank you so much for everything Bob and Woof House! Thank you for the pictures on Sat to ease my mind that leaving her was okay. Look forward to having the kids stay again!

I took a tour prior to boarding my fur babies and they were so open and willing to allow me to see everything and were able to answer all my questions. I love that my boys were kept together and when outdoors they were not placed with other dogs. They enjoyed pup cups and special play time.

Woof House is just the best! My dog Apple stayed there for the first time this past week and was spoiled! When I dropped her off she was happy/wagging her tail which made me feel good about leaving her there. I could tell she was at ease while she was there when I picked her up. She got special treats and extra love which makes me so happy! Thank you Woof House for taking care of our girl!

Our dog Lucy is four years old and was never boarded. Bob at Wood House was wonderful letting me know she was doing well. I will definitely use them again!

We’ve loved the woof house since we’ve adopted our little baby hammy. It’s the only place we feel safe leaving him while away from home!

Rosie spent a week at the Woof House. It was her first time away from us. She was happy to see us, but also praised by the staff. She received a bag of treats and a Christmas gift as well, a squeaky bone which she hasn't put down since coming home. We look forward to future interactions with the Woof House and their staff. The Millers

Our Rough Collie was groomed at the Woof House. Our Rough Collie is a 65 pound, one-year-old puppy with a ton of energy and hair. The groomer did an amazing job! He looks great!!! The cost was very reasonable.

We took our older dog, Fender, for a day of boarding when we had work done on our house. She can be quite anxious when she's away from home, but her experience here was outstanding! The place is so clean; the business is so organized; and the people taking care of the dogs do such excellent work! I would recommend Woof House wholeheartedly. (The picture is of her checking everything out!)

Called to see about having my cat groomed. Read their add and previous reviews. Was told "I don't goom cats". When asked why it's an advertised service, I was told, "it's too much trouble to take it off the site". False advertisement?

We have used this place for years and the owner is always so nice and accommodating. Prices are great for kennel!

Took great care of my babies while I was on vacation! They even came home smelling so good! Will be using them anytime I need my dogs watched!

Been using a to z for our cat Loki for a few years. They do a great job. Treat him great. And very responsible. Highly recommended

We used this kennel when we had Flash, not very frequently but a couple times a year. We used them again on Thurs for the first time for Maisy...All I had to do was tell them our name and she brought up Flash's name. I was so impressed that they remember their boards, she even remembered a distinct marking he had and she was genuinely sad when I told her he had passed just over 2 yrs ago. That tells me that they really care about their animals and I recommend them 💯 Their rates are the cheapest around as well. Just wanted to give a shout out bc that really touched me and I know my dog is in great hands.

Our 9 year old dog Knuckles gets excited to go to the kennel. He is just as happy to return home. I cannot say enough positives about how satisfied we have been with the way our dog has been treated at A to Z.

We have never boarded our dog Albert before. We were concerned how it would go. Could not be happier with our choice of A to Z kennels. He was well cared for and a happy camper. They even gave him a Christmas bandana. Wonderful people and clean facility

My boys stayed last week for three days,very nice owners.They will be going back

Love this place! Super nice people and they take great care of our pup at great price, couldnt ask for more. Highly recomend!

They take such great care of our dog that he runs to the door when we get there! He can't wait to go in!

Yesterday’s visit was at the grooming salon. My Rescue Golden Retriever looks beautiful and I had some Paws Points, so the price was nice. We have boarded dogs at the pet resort in the past and have been very pleased with the service. I can travel worry free knowing that my dogs are in good hands.

I took my dog here for boarding, I was super nervous but the whole process was a breeze. Everything went amazing from my knowledge and my dog was so tired out after getting home I guess she had a lot of fun lol. I highly recommend this place thus far! It’s owned by the same people as Avon lake animal clinic and makes me feel great knowing there’s a vet not even 1 minute away if anything was to happen.

Highly recommend Paws by the Lake. The whole team is amazing and helpful. They are so good with my dogs. Brittany Bowman is the best groomer. My dogs love her and she is an amazing person.

What a great place! I dog sit a doggo that goes here for day care, and he has a blast! The staff is friendly and always remembers the dog I bring, and immediately shower him with love. He gets playtime, swimming time, makes friends with other dogs and is absolutely whooped at the end of his day there. They send a daily report card of who your pet played with and his activities, which I think is really cute and informative. The dog I sit has never had any issues with other dogs being mean in any way, or has come back with any scratches or anything. All around a fun and lovely time for your furry friend

This place is great! They take great care of your pets, the animals will be as happy as they can be (without their parents), and you can know that whole you're away from them they are getting the next best care.

The team at Polished Paws is amazing. They care about my pup and it shows from the moment we walk in the door. They recognize her and she does a full body wiggle to greet them, which is saying a lot considering she doesn’t like a bath! They go out of their way to make her comfortable and even have fun puparazzi moments (see photo of Elton-Ophelia). I would recommend this caring crew to everyone. I appreciate how hard they work and how much they care 🥰

We’ve been boarding our Yorkie Bichon at Paws By The Lake for six years whenever we’re traveling. He goes in and comes out happy and healthy. We especially like that he can have play time with other dogs while he’s there. We also appreciate the ability to do online requests for lodging as soon as we know we’ll need it.

Ronnie does a great job with our Great Pyrenees. She has given helpful advice over the years regarding sensitive skin and feeding changes (which made a big difference) as well as alerting us to possible issues underneath all that fur! Schedule regular appointments. They book quickly.

They take such good care of my rescue dog. She is fearful of other dogs and wary of new people. They are very patient with her.

I have been talking my dog to the groomers and vet for about 3 years now. I have always received the best service and will continue to use them in the future. The young lady, Sam, that takes care of Lelo at the groomers is awesome. My dog looks forward to seeing her every month

OMG I worried because my 120 lb Cane Corso mix rescue had fear aggression and insecurities around other people and dogs. She loves this place and they matched her personality so she is able to socialize with other dogs. They are very understanding and tolerant of phone checks. When I pick her up it's like "Oh... It's you ... Hi Mom, is it time to go home, already?"

My dog spent a week here while we were on vacation. She had the best time! The staff at Little River pet resort truly loves dogs and it shows. I felt at ease knowing my dog was outside playing and not cooped up in a kennel all day.

We loveeee little river! Our pups, Lionel and Daphne, are always so excited to go when I tell them where we are going. They take such good care of our pups and they are the only ones we trust when it comes to daycare and room/board. If I could give them 10 stars here I would!

Professional and well run. I don't feel comfortable leaving my dogs many places, but they are great with them! My dogs like different levels of activity, and they are accommodated well here. You can call to check on your furry friends if you want. There are any add ons to make your dogs stay extra special.

This was our senior dogs 2nd(much longer)visit, and she walked right in. Some places she walks in like she's going to the vet, but she loves it here! She got a lot of 1 on 1 attention from the staff because she's dog selective, and they didn't charge us extra for the seperate 'care' of having to keep her more seperate like the last place we'd take her did. Also they have tons of room for them to run and play, like acres of land with several play yards, if one group of dogs don't work together they work to find one's that do. They're separated by size too, so no worries there.

Without a doubt, the most wonderful place for a dog to be a dog. Happy to know our dog has been going there for over 2 yrs. Place to Run, Roam & engage in enrichment activities but always being cared for properly. Vince & Gina and staff run an amazing place 5 🌟 …

Check in was easy. Pick up was easy. One dog has kennel cough now with suspected bronchopneumonia and a couple small bite wounds from play time I assume. I’ll be leaving the ole emergency vet at 3am with a nice bill due to the concern I had for her obstructive sounding breathing while asleep..

Fantastic place! My dogs are always super happy to come here and are well tired out when I get them. Only ever used the day care. Absolutely loved it. Very reasonable prices.

They are very hands-on, lots of play time, and they take care to partner up compatible dogs. My dog is very nervous, so they partner him up with big, calm Labs or similar. He always comes home worn out from all the play.

I am sorry I did not have a good experience with this kennel. I am sure my pet was well taken care of, but I was not. I dropped my pet off and was asked to sign a contract, which I was not given a copy of. I explained that I was flying home, and it would be cutting it close to pick up on Sunday. I was advised that they would list pick up the following day. Unfortunately, they did not tell me that if I was able to pick up on Sunday, they would charge me the additional day, which is exactly what they did. I paid an additional day’s fee for absolutely nothing. I contacted the owner who compared the kennel to The Hilton, that also charges service fees. Really? Enjoy my money. You did not earn it.