Dog Sitters in Balcombe

I used the rover app 4 times but I was extremely disappointed with the service. However I saw Petpals parked at my neighbors and decided to try Petpals. What a game changer and James has been absolutely amazing. We returned home to 2 very happy cats. 1st cat sitter who goes the extra mile to ensure everything is perfect. On holiday I pinged him a message and he followed it up and communication is spot on with great pictures of our little monsters. I have saved Petpals under my contacts for all future holidays. Huge praise from me and highly recommended.

Cannot recommend James & Denise enough, very professional and very friendly people. We have set up weekly dog walks and I wish I had found them sooner - reasonably priced, fantastic service, our dog throughly enjoys his walks and the updates we get are brilliant - thank you!

James looked after our cats while we were away, I would recommend James and pet pals Crawley, our experience was brilliant. I received daily updates on the cats and was in no doubt they were well looked after

James at Petpals provided exceptional care for my cats while I was away. I was relieved to know they were in such capable hands. James ensured they were happy and well looked after, and I couldn't be more grateful. I highly recommend his services to anyone in need of trustworthy pet care.

I was recommended Pet Pals Crawley by my mum, who looked after her cats previously. James looked after my two boy Guinea pigs. While away for four days, I knew my guinea pigs were in great care, with Pet Pals Crawley. I did not have to worry about anything. I liked the daily updates and pictures of my boys. The guinea pigs had quite complex needs due to medications, all I had to do was explain and show everything and James was more than happy to sort it. A friendly and reliable service. Would recommend Pet Pals Crawley to anyone. Thanks again!

This was such a good find!! I get really anxious leaving my 2 kitty cats but James made me feel at ease! I loved the reports I got and that I received pictures everyday of them! I can’t recommend enough! Will be using petpals Crawley whenever we go away now!! We got home and our cats were very content and happy! No signs of distress while we had been away! Very very happy!!!

Fantastic service, that I would highly recommend! James is exceptionally knowledge, caring and compassionate and we couldn’t ask for a better dog walker. The service is professional and organised and we love the daily emails and photos we get - allowing us a snap shot of what our dog has been up to for the day. James conducted a detailed home assessment before taking our dog for the first time and was careful introducing new dogs - being very mindful of their wants and needs. We are fairly sure our dog loves James more than us which is evident when he arrives to take him out for a walk. Couldn’t recommend PetPals Crawley highly enough

I am very pleased with James's services. During my short holidays I was receiving daily reports including the photos of my animals and short description of the activities of the pet sitter. It was appreciated that Petpals were staying in constant touch and there was no problem with providing additional instructions when needed. My cats looked content and well looked after, their environment was kept clean and the food bowls were always full. I could also see at the pictures that my female cat enjoyed being stroked and petted by James. It is very likely that I use Petpals servies in the future, they are reliable, trustworthy and hard working people.

James walked our dogs the other day. Very happy dogs and very happy customer. Not only were they worn out James also washed down and dried them before he let them back in the house. Highly recommend. Thank you

Pet pals are a lovely company. I went away for a week and was undecided weather to put my cats in a cattery. I phoned pet pals which I found online and they said its best to keep them at home and for someone to check on them everyday which they did. I got emails everyday with a description of what they did and photos so I could see they were ok. Would definitely recommend this company.

Gemma and Maria are fantastic and would not leave Willow, my whippet anywhere else. They carefully manage their dogs and ensure they are a good fit. They were able to manage my nervous but whizzy whippet puppy with skill and she has been attending for 18 months. I always feel Willow is safe, she is never left alone and they understand how to meet her needs. Willow has a fantastic time at regular day boarding, she gets walked, playtime and plenty of space to take herself off for a sleep. Willow literally pulls me up the drive excited wanting to go in. Willow always comes out happy. I am confident Gemma and Maria knows Willow's breed needs and meets them and she gets lots of cuddles too. Willow has also stayed for a week when I went on holiday and it is like a home from home for her so she was settled and happy straight away. For day and night boarding there are plenty of photo updates which I screenshot as they take beautiful photos. Communication is good and timely with clear general information and information needed to be communicated about Willow. Horsham Pet Care really is a 5 star provision with the welfare and needs of the animals central to everything they do.

Gemma and Maria run the best daycare service, Watson always has the best time and gets so excited to go back every week! They are affordable, kind and so caring to all the pets. I love seeing the daily updates on Instagram :)

Gemma and Maria provide such wonderful 'home from home' day care and boarding for my dog Poppy, providing love, comfort and beautiful walks in the countryside and woods. Poppy is a rescue so was very anxious early on and I very carefully chose Horsham Pet Care because instinctively I just knew it would be perfect for her as soon as we met for our introduction session. Gemma and Maria have patiently and lovingly built her trust and confidence and Poppy is so excited to go there. Gemma posts pictures and videos every day of all the dogs and Poppy's smiles say it all. Thank you so much for loving and looking after Poppy so very well.

Gemma and Maria are amazing! They are running a professional , friendly and reliable service. Our Puppy loves seeing them for walks and day care. I would recommend to anyone 🐶❤️

My goldie Callie has been spending days at HPC and going for walks with Gemma since she was 5 months old - meaning entire 2 years! She loves it and I always feel confident knowing that Maria and Gemma will take best care of her. Thank you for all the amazing work you’ve been doing! Couldn’t be happier ♥️🐾 …

Gemma has looked after our dog for 2.5 years now - walking her twice a week and house sitting if we go away. She’s always reliable and our dog adores her :) we’d recommended Horsham Pet Care to anyone!

Gemma and Maria take such good care of our Labrador x Vizsla and he is always so excited to go see them! He can be a anxious when away from home but they manage it so we’ll and I never have a single second of worry about him when he is there. We love seeing pictures of him having fun and burning off some energy!

Our cockapoo is always so well looked after and is always so excited to go to day care! It’s lovely to see photos throughout the day of him out on walks or having a rest with all the pack. Definitely recommend.

Gerry always has a great time

All dogs happy and cared for. Love this place.

Aunty Jack’s Pet Care is first class. Julie showed real knowledge of how to care for piggies in a cosy and comfortable environment in a large hutch in an airy, spacious shed. Julie is really kind and genuinely loves little creatures. My piggies were happy and healthy on my return. Highly recommended. Emma😊 …

I can't say enough about Aunty Jack's Pet Care! They are absolutely fantastic pet sitters. On every occasion when I've needed their services for our 2 cats, they've gone above and beyond to ensure our furry family members are well cared for. The care, attention, and love they provide to our cats is remarkable. I have complete peace of mind when Aunty Jack's is taking care of them. I highly recommend their pet sitting service to all pet owners who want the very best for their beloved animals. Thanks, Aunty Jack's, for your outstanding service! 😸

First time using Auntie Jack, but it won’t be the last. Our very nervous cat has been very well cared for, didn’t lose weight as he normally does when in a cattery, and even gave some cuddles (rare!) showing he liked and trusted Nick and Jackie. Very reassuring to have WhatsApp photos and updates daily. Highly recommended.

Fabulous! Jackie (who is super friendly and welcoming) provides the highest level of care, love and attention to your pets. Fabulous setting with updates as often as you like whilst you’re away. I really enjoyed being able to relax on holiday knowing that my animals were in safe hands. In fact, if they could speak, I’m pretty sure they’d ask to move in!

Absolutely love Aunty Jack's pet care, couldn't recommend Jackie and Nick enough. They've been an absolute life saver for me in Reigate, always looked after my 2year old cat as if he were their own. Great value for money, always reassuring me when I'm away that my cat is being looked after with photos and messages. Best cat and house sitters!

Aunty Jack has been looking after my two cats, and I could not recommend anyone more. The cats have taken really well to the visits, and I get regular updates and photos. Always quick to respond as well, has been a total lifesaver as I have been in lockdown with my girlfriend. Thanks for taking great care of them!

Aunty Jack has been looking after my dogs when I go away for about 6 years now. Totally trustworthy, a pleasure to deal with and provides a real home from home for them. My PBGV loves Uncle Nick more than he loves me! Highly recommended.

Jackie has looked after our two cats regularly and we always come back to a very happy, relaxed couple of cats. would highly recommend.

Hi Jackie I was going to send a card but thought I'd say a little thank you on here in the meantime. Thanks so much for the wonderful time Jupiter had while we were on holiday. I always feel guilty leaving him but seeing him in the photo you sent me stretched out fast asleep with his legs in the air was wonderful, I knew he was happy and content. I think he does have a soft spot for your husband Nick but he loves you too and I can't emphasise enough how much peace of mind it gives me to know he's in a loving home He had the last of the mince pies you made him today, what a spoilt pooch See you soon Kind regards Geri

Caring and communicative cat sitter, would highly recommend 👍 …

This is more of a dog kennel with a cattery included. We took our two cats to this cattery two weekends ago and I was not best pleased with the customer service. When we dropped them off at reception they didn't ask for the cats names to see who was who and as a result when it came to collecting them my partner said he was there to pick up and said our cats names and the receptionist looked at him like who? Our cats were there for 5 days! I felt the service was very in-personable and would not take my cats back. You can tell it's all about the dogs.

I've used a few kennels in my time but Cherry Trees are hands down the best. The animals have clean, well insulated and warm looking sleeping areas. The location and country side, enclosed fields etc gives confidence that their exercise needs are being met. It did not have the usual kennel stench that you find in some places. The staff were friendly and are happy to give you a tour around the facilities to ensure it is the right fit for your standards. The kennels are clean. Only downside is that they get booked up fast. But that's a testament to how good the kennels are. Staff are always helpful and seem genuinely to love animals and enjoy their jobs there.

My two huskies absolutely love Cherry Tree Kennels. They never look back and just want to get inside when we visit, which is a relief when you go on a holiday. They come back tired and happy dogs. People working at Cherry Tree are all very nice but ultimately it’s the happiness and wellbeing of our dogs that matters while we are away. Thank you for all your hard work!

First time using them following a settling in day. Our dog seemed happy to be back and keen to go in. Dropping off and picking up was well organised , though it can get busy at key times so you may need to wait for a few mins. They checked they had all the right information. He came out clean and happy too. Not remotely stressed. I do know what a few others mean about the small kennels/ no runs etc, but our dog certainly didn't seem to mind and apparently enjoyed his playing time out and his walk.

Not the place for us unfortunately. The facility looks (from the front desk) to be in good condition and fairly well run, and people were friendly over the phone. We waited months for a regular slot to come up and ended up visiting three times in recent months for a half day and two full days. Unfortunately on two of the three times I dropped my dog off I found the person running the front desk very unfriendly and unwelcoming. I even called after the first time I experienced this to ask whether I’d done something wrong with checking the dog in which had accidentally annoyed them - which I hadn’t, so assumed it was a bad day and let it go. On the third visit, again, she looked less than impressed with my bouncy Labrador, she didn’t know we were coming despite having booked, and so decided this wasn’t the right place for us anymore. On collection I cancelled all my future appointments and no one asked me why so I left it at that. Lots of glowing reviews from other customers, so might be the wrong fit for me and my dog.

Always very accommodating with our Akita. Very friendly staff

Rue (our flatcoated retriever) had her first over night (2 nights) stay at Cherry Tree (we had a trail session a couple of weeks ago, where Rue stayed for just the afternoon). Although Rue cannot reply properly, when we picked her up, she greeted us as enthusiastically as always and then went back to the lady who brought her out and was equally enthusiastic, so we took that as a great sign that Rue had a great time. The whole process of booking Rue in, dropping her off ans picking her up was straight forward and shows the many years of experience they have running the business. We will have no hesitation in Rue staying again.. Highly recommended.

Very good experience. Dogs went for a day visit. Was shown a video of them living their best life out in their secure field.

Our labrador, Sunny, has just had his first full week at Cherry Tree Kennels. We needn't of worried about him. He has come home happy and healthy and clearly loved his holiday there. Thank you so much 💓 …

We went to view this kennels, whist the staff seemed lovely and friendly, the area looked lovely also, but I did feel very sorry for the dogs particularly the ones in what seemed like a shed, they were behind frosted doors and closed inside there, the sizes of the areas they were closed into looked far too small particularly for one big black dog in the corner with no access to an outside area for them to relieve themselves or any sight of the outside for who knows how long, we were told if it was hot they were not let out so I was very unsure where they were supposed to go. We were told staff left at 4 half 4 after they were fed and this concerned me as to how or where a dog was supposed to toilet from that time until the next morning. We cancelled our bookings and I don't think I will ever forget that shed and how it made me feel for those dogs in those small areas. Such a shame as the staff seemed hard working and lovely and assumed most kennels have an attached outside area onto the back of them which is closed off at night, just not right for our dogs particularly as my dog will not toilet where he sleeps and I can imagine would feel very stressed and bored.