Pet Sitters in Ballater

Never have a doubt about leaving our dog here. Friendly and always feel assured he's in good hands.

I have taken my dog here a number of times and have to say that they are the best kennels I’ve ever used and the owners / dog carers are awesome - Darran & Fay. Massive thank you for all the care and support you have provided me & Rufus. Massively appreciated. I’ll miss you greatly in moving away. Very much recommended for anyone wanting their dogs looked after in the best way. Michael.

My dogs love Broobrae! Darren & Faye are great with them (even though one of my dogs is a prat & can't be let off a lead as he runs away). They come home healthy & happy. Can't ask for more really!

Flint has just had a wonderful holiday! Very well cared for by folks who understand hyper spaniels! Thanks to you both!

Highly recommend Broombrae Kennels. The owners are so lovely, helpful, professional and caring. Collected my golden retriever pup today and he was super happy to have been on his holidays at Broombrae. Very clean kennels. Would most definitely use them again for our boy. Thanks so much for looking after my boy.

Very friendly dog kennels, which is popular and fairly busy - we didn't see any other customers but 9 out of the 12 kennels were occupied. There's a good field for the dogs to exercise around and this happens, we believe, twice a day.

Fay and Darran are excellent. Brilliant with our pups and will do there utmost to squeeze you in at short notice. Genuinely care for dogs. Not just after the cash like some kennels. Our GSD's love them.

An excellent kennel run by caring, knowledgeable family. Our 16 week old lab found the experience well to his liking as he was befriended many other gundogs of all ages, correctly fed and exercised. If I have need of kennelling in this area, I would not hesitate to come back to Broombrae. Thank you!

Kennel and cattery run by a couple who loves the animals. Daily/twice daily outing for the dogs and cuddling for the cats. We used their service several times, up to 4 weeks at a time, for a dog and three cats, some of them needing daily medicine, never a problem, excellent care and very reasonable cost. Very very highly recommended

A caring, family run kennel who always gives back a happy dog when I pick her up!! Would highly recommend.

Where would we be without Shona. Luna stayed with her last year and adored it... Shona then picked luna up from our wedding recently and once again went above and beyond. We will forever be grateful and will always use Shona for dog sitting if we are ever away or ever in need of someone. Shona - you are a diamond

Shona...how can we thank you! We couldn't have picked a better person to drive our two beloved Pugs from Aberden to London Heathrow for their big journey back to our home in Doha, Qatar. Shona was very organised, timely, personable and kept me updated and at ease during their entire journey. She sent me lovely vidoes and photos. I never worried when they were in her care as I knew at heart she is a true animal lover and could tell she genuinely cared for our dogs. She liased well with our export company at LHR which took pressure and stress away from me. It has meant alot to us to have our dogs (one elderly) treated so well on such an arduous journey. Thank you Shona!

Our dog stayed with Shona for 18 days this summer and it was nice to see her looking healthy and calm on collection. We left our dog with Shona before for various periods of time. The drop off and pick up times are always suitable for us and our travel plans, which is very helpful. Thank you very much for taking a good care of Lola!

I have used kennel in the past and my dog never came out of it looking happy. This has definitely changed since I found Shona - he is happy to leave me and always comes back home cheerful and in a great shape. Shona is great with dogs, she takes them for a long river/forest walks and let them play in her garden once they are home. I recommend this service from the bottom of my hearth to all dog owners

Wouldn't find a better place or a better person to take care of my pet. Shona is just perfect with dogs! She's so friendly and calm, they immediately respond and trust her guidance. It's the most reliable service one can hope for.

I am so happy that we found Shona to take care of our 11years dog Toto during vacation time. She is a very kind person, has a good understanding of dogs and their habits, regularly sharing photos and videos, so you feel connected with your pet even you are miles away. It feels like our dog had a great vacation too, he is happy and healthy after being one month without us :) Highly recommended Shona if you need professional whom you can trust!!!

My Pug chase loves to visit with Shona. We board with her throughout the year and chase is always happy and content when we pick him up. He really enjoys the walks with the other dogs, we know because Shona always sends us video clips of their adventures. Highly recommend her.

We are very grateful for the service Shona provides for our dog, Cookie for the past 18 months. Shona takes Cookie for a regular walks and also home boarding when we are away. Cookie has develped a special bond with Shona. We are very happy and thankful for the service she provides us.

Genuinely a five star service: We are absolutely thrilled with the service we receive from Shona at Aberdeen Pet Services, from the very first visit, I had a really good sense of how calming she would be for our highly strung but loving cavapoo. Before we met Shona I was extremely concerned about leaving Hamish with anyone, he is a nervous dog and enjoys being part of a family and being cuddled, we couldn’t even consider kennels for him and by luck we found the perfect solution. Reliable, friendly and extremely flexible, we wouldn’t consider anyone else. Hamish always comes home, happy and healthy, well exercised and well fed, what more could a dog need 😊

My Bilbo was accepted on very short notice. I had a family emergency and needed somewhere pretty fast. I didn't think I was going to find anywhere at such short notice. Thank you, Aberdeen Pet Services. It is very much appreciated. 😊 …

Eileen provides the best dog care we’ve ever had in 20 years of owning dogs. She is amazing and I genuinely feel like our dog consider staying with her as his holiday for the year. It’s also been wonderful for socialising him as he has been very timid after an attack.

My dogs loved their time at Love Dogs

Amazing 👏 …

Jan always provides a great service. My cats are always very happy when I return from a trip and I can relax when I'm away from home knowing that they are being well looked after.

Picked up pompom after staying here for 16 nights. Staff were lovely looked after pompom so well. Pompom will definitely stay here again.

I was at The Boarding Kennels recently, dropping a client's dog off and I was lucky enough to see inside of the kennels and some of the space they have to let the dogs run around and have fun in; the conditions were good although there were a lot of dogs all very close together (with the barking that goes along with it) so if you have a dog of a nervous disposition then perhaps The Boarding Kennels isn't the right place. The staff were nice and the prices seem fair so all in all a very decent place for your (boisterous) hound.

Outstanding service. We have tried lots of kennels but this is the only one where our dog is really happy. They truly care and my dog is absolutely happy too see them when we return. Katy is an angel. Thank you so much for your brilliant service . The happy parents of Tücsi

Rosie the Cockerpoo spent a week here end of April into May. I was really impressed by the care given by the team here, Rosie returned to us a happy healthy dog. We, will definately use the Kennels again.

My dog just loves the boarding kennels. pre covid it was always just too hard to book a space for him as they were always booked up. friendly staff who love and care for the dogs .

Just picked our greyhound Paddy. He has been very well looked after at the kennels, so chuffed with this place and we will definitely be using again.

Excellent Place..!!! Our dog Lewis has been going there for a while now and he lives Keith and his team...!!! 👍👍👍 BIG Thumbs up...!!!! …

Sam my little dog loves it here and that makes me very happy.. He is really cared for at The Boarding Kennels at Newmachar and I would recommend 100%

The only place I will put my boys been using these for couple years both my boys jump out the car as soon as we arrive and the staff are 1st class Would defo recommend 💯

My two girls absolutely love it here...have no problem leaving my dogs here.

Had not boarded my cat and ferrets here for a few years and was surprised to see how run down the place looked this time round. During the handover, the lady did not know what to house my 2 ferrets in or what to feed them and I was unhappy that they did not have accommodation ready for receiving them. I offered to take them through and get them set up after she also said she wasn’t used to ferrets but she declined. I did not feel confident leaving them but was dropping them off on route to my holiday and so felt committed to doing so. On return, I was advised my female ferret had passed away but was assured that there had been no problems during the stay but on returning home, my male ferret was so thin and emaciated that he was falling over and unable to stand up. I took him to the vet and they advised that he had either not been fed or had been fed the wrong thing. Very distressing experience and I would not recommend this place and will not return.

I don't even know where to start... When we dropped our cat off there was no one there to receive us, we were waiting for around 20 mins. The receptionist was cold and uninterested. A week later when we came to collect, again we were left waiting half an hour for an employee to arrive and a further 15 mins waiting for said employee to retrieve our cat (it seems like the cats are left unattended when there's no customers). We were then told to come through to the enclosure, as our cat was refusing to come out. We were shocked to see the poor conditions our cat was being held in. It was a cold concrete floor with no bed or food visible, only a dirty litter tray. There was a cat flap into the 'kennel' where any other cat could enter. Our cat had a new scar on his left cheek and broken skin on one of his paws. Our vet was certain that this was injury caused by another cat. This is not a pet resort but a pet prison! Our cat was crying out, hissing and hiding behind the door. When we got him home he was shaky, parched and starving. He didn't smell good, his coat was rough and he was lighter to pick up. We could never recommend this place and we will never return.

I've been boarding my parrot at pet resort for years I highly recommend them just picked up my parrot shes happy as every. very nice staff excellent service.Thanks again for looking after my parrot.

Very upset at how we have just been dealt with. I picked up my diabetic cat from here a day early, once I got my cat home I found out that she was soaked in cat urine. She has also lost over half a kilo in weight and may need to be admitted to the vets later today. The stories we have heard from the owner have changed repeatedly. On initial contact with the manager he said he knew she was covered in urine and was waiting for the heavy rain to stop to use grooming spray on her. Just now he claims she was wet from water she had knocked over. He left my elderly cat covered in her own urine for hours. Not only has the manager been extremely unhelpful one of the front of house staff was rude to my wife. On dropping my cat off, we were told that we needed to pay extra to have her insulin administered, the retort from the girl was “well you are paying for a 5star service”. Rude and indignant. We asked for a refund for the neglected state our cat returned in to be told that wasn’t an option. Overall I have found the whole service to be disgraceful and I would never ever recommend this place again.

We left our cats at the Aberdeen Pet Resort, Peterculter, for a week in April. When we got them home, less than a 5 minute drive, their travel carriers and blankets were covered in fur and urine. Our cats were absolutely stinking of urine too! I contacted the place immediately as I felt that they had been living in their travel carriers and using it as a litter tray too! Only to be told that they were not kept in their travel carriers and they had no idea why our cats smelt so bad! It must been the journey home, all 5 minutes of it!! DO NOT PUT YOUR BELOVED PETS HERE! This place should be closed immediately!!! Definitely not a genuine one star! I would give them nothing but closure!

I am happy to take my cat here. He has an indoor area with a shelf and a small outdoor area. It is very clean. I especially like that there are no dogs here as that stresses the cats out. Nice reception with welcoming residential cats and parrot. He always seems content when I collect him.

Reading these reviews is really upsetting. I put my cat in here a few years ago, and paid extra as it was over Xmas. When I got him back he was stinking I had to bathe him. I wonder now if he was kept in his box. I feel awful that he went through that experience. Lairshill is my go to now. They are very good.

I have used this cattery three times never any problems. The staff are really attentive they let me see the room she would be staying in. We discussed feeding options and what she liked and didnt like. We paid extra for some play time on a daily basis. Your pet will be weighed when you drop them off and again on collection which i really liked. Its a little difficult to find so put on your sat nav. Plenty parking right outside the main reception

The staff has always been friendly and helpful to me, the place appears clean and I see nothing of concern (reading the 1 star reviews). When I picked my cat up last time, my cat was hissing at me, but that's a reflection on him (he was rescued by the sspca and doesn't deal with new people or small spaces) and not the facility.

Second time our cats have stayed here as an emergency and both times they have become ill straight after. We will DEFINITELY not be leaving our cats here again...even if it is an emergency. The place stinks of cat pee as soon as you walk in,it is almost unbearable. We had emailed, agreed and paid an extra fee to drop our cats off late. Upon drop off at the agreed later time the owner decided to complain about how inconvenient late drop off times were for them and had a go at us about it..... yet it had all been agreed in writing and an extra fee paid for!!! Our advice is avoid this place. Nasty smells and awful management