Pet Sitters in Bonaly

Unfortunately, my dog was involved in an ‘incident’ while in their care. I spoke with bark n fly on the phone at 12pm 7th of March while at work and was told that a dog had ran over to mine and had bitten him on the ear (“nipped”) and there were some marks left underneath his front shoulder. We were told that he did not need picked up early and was fine after the incident as he was acting like himself. I was told it was up to owners if they wanted to opt for stitches on the ear or let it heal itself but to possibly get some antibiotics from the vet to avoid infection. I had booked my dog into the vet just to be sure. I was told the dogs had been separated and that the other owner would be told about the incident. I was also told that it would’ve been my dog that would get moved groups in future as he had been placed with the larger dogs. When I arrived to collect my dog, he came limping down the steps and I initially was looking for the cut on his ear when I noticed there was a major cut on his leg. After seeing my dog close up I could tell he would need stitches at the top of his leg and there would definitely be no ‘owner choice’ in regards to his wound. The worker told me he had been asleep for the last 2 hours which is very out of character for my young beagle and he has never done that while at day care before. I told the worker that he clearly needs stitches and they looked at his wound and addressed my dog and asked him if he had been “licking it while I wasn’t watching”. No amount of licking could have caused the open wound on his arm, I had no response to this and picked him up to go to the vets. I could see that my dog had been bitten multiple times and this was not a result of playing. I had to lift my dog to the car as he refused to walk any further and I left in tears. After taking my dog to the vet, they could see that he would need stitches and booked him in for the following morning. He had to be injected with antibiotics and painkillers, wound cleaned and given a cone to stop him making the cut worse. My insurance covered the £550 vet bills but I paid £160 excess for his injuries. In his procedure he had to get 3 different lots of stitches. After seeking a dog walker, they also had a look at the injuries and described it as he had clearly been mauled by the other dog. I was not told that the other dog who had done this would no longer be allowed to attend the daycare and I also feel upset that their owner will not know the extent of the incident and will not hear the final outcome. I had no confirmation about what had been said to the other owner. I wish that I had known the extent of his injury and I would have collected him straight away and taken him to the vet rather than him being hurt and left for 4 hours. Since then, Bark N Fly told me that they would pay me back the excess amount of £160 which took 2 months to receive back. I am only posting my experience now as although I stopped using their services I feel that other dogs owners should know about my dogs experience using Bark N Fly.

We've used Bark n Fly's services several times now and have been impressed each time. The gentleman that does the pick up is always kind and patient, and when we went to the place in person the staff were also helpful. We thought the facilities were impressive, too. Our dog (pictured in our local park) is very nervous of people but Bark n Fly assured us she'd be okay and have been most professional. I would absolutely recommend them if you need your dog cared for.

My pup Daisy loves the day care facilities at Bark n Fly. The pickup/drop off service is really handy. Daisy recently stayed for just under a week in the boarding services and had a great time, I appreciated the pictures of her playing and living her best life! Will definitely keep using Bark n Fly and highly recommend

This is the first time we have used kennels for our two dogs Winnie and Mylo, Dawn and her team were great and helped us get everything organised for their stay. Winnie is a typical outgoing wee white fluff ball but Mylo is quite a nervous dog but they were so good and caring with him and the genuine affection shown by Abby and the other staff helped him relax, come out of his shell and enjoy his stay. We will definitely use them again. Thanks Kevin & Lynne

This was our first time using the boarding service at Bark n Fly. When we picked our Westie Mara up after a wee, she tried to run back inside the building - so she must have absolutely loved it! Staff were friendly and gave some nice feedback on her stay. We will definitely use you again when we go away.

20 min waiting for someone at reception and nothing. Looks like I will lose my appointment at 10am due to not being able to leave my dogs for care. If you leave your dog here make sure you have enough, more than enough time. Looks like a nice place but no one at the front. Edited review - Don’t know how to reply to the “lies” I called - someone said would be there soon (disregarding the las two, dialled by mistake) so yes, there are calls. Be aware that someone answered so this is not a lie - perhaps you don’t know the call is registered on the callers phone. I was there at 9:22 with one of my dogs outside - took the picture because I knew this would be contested. So, yes, I did follow the instructions given in the door and yet nothing. Again, looks like a nice place but give yourself plenty, plenty of time and maybe someone will be at the reception.

Fantastic day care and boarding centre. Very friendly and helpful staff, and super convenient pick up / drop off service. When our dog was a puppy we really liked that we could get her acclimated to being away by starting with a half day at day care, progressing to a full day, and then to overnight stays. Our dog always loves her time there and comes home very sleepy from all the playing!

Chippy seemed very happy staying over!

The Bark n Fly is amazing! They’re services are great! They picked up and delivered our dogs and both drivers were friendly, helpful and so patient with Ruby and Leia! We also could follow them on Instagram and check how much fun the dogs had playing around! They arrived home very happy (and equally exhausted because of the great time they had). I have no words to express how grateful we are to have found such nice people to take care of them while we are away 💙

We have a very active 18 months old GSP, who has struggled with home boarding so decided to try Bark’n’Fly. The team were very knowledgeable and gave us great advice on how to help her adjust to staying overnight. Coco has now been going for 3 months and her separation anxiety is gone! She recognises the staff and can’t wait to play in the fields with all the other dogs. We love checking Instagram to see if we can see a picture of Coco having fun on their account! I recommend the team and the set up, especially if you have an active dog, it’s great for them to be able to play all day

Scott has a natural affinity with dogs and they see him as the pack leader, so obey his commands. Great for the dogs' wellbeing.

Very pleased with the service friendly and the dog loves him to bits, Scott is very good with the dog and reasonably priced highly recommend.

Fantastic dog walking service - Lily and Poppy love their walkies 🐾 with Scott. …

Sofia is very professional and reliable.I highly recommend..

Laura and Greg have looked after our dog Maisie on numerous occasions and treat her like one of their own. She loves her time with them and we love getting the picture and video updates to see how she’s getting on. Highly recommended - we trust them completely.

Laura and Greg looked after our 2 cats while we were away for 10 days, the updates with photos and videos meant we were able to relax and enjoy our holiday . We would definitely recommend Happy Paws and hope that they will be available to look after the cats when we book next year's holiday

Great service, Laura is absolutely lovely and takes great care of my dog Bernie on walks. He always comes back happy and tired! Would highly recommend

Laura is amazing, she's very loving and considerate of the dogs. Provides a top class service, my dog loved her.

Our dog Bentley goes to doggy day care two days a week and loves it. Cant recommend Midlothian Happy Paws enough.

Great Service from dog friendly and very knowledgeable staff