Pet Sitters in Ormond Beach, FL

So glad I found these guys. Bob snd Stacey take such good care of my boy. As a 70# pittie, he can be a handful but they are so good with him. I have used them several times and will continue to do so. They give such a personal touch , you can really tell they are true animal lovers. I highly recommend VIP.

I fully trust Claudia to take care of my 3 senior dogs. Each dog has special needs and significant health issues. Claudia delivers excellent pet care and my dogs just love her! I highly recommend her services.

Claudia has been the best taking care of my two quirky ESS. They are so well behaved for her and she always sends me pics so I know they’re doing good. It makes me feel really good knowing that they are in the best hands. I recommend Claudia to everyone that asks who watches my dogs. Abby and Andy just love her!❤️

Claudia took great care of my senior special needs kitty. I can highly recommend her services. She went above and beyond to take care of my fur baby. She treated him with lots of love and care and I would not hesitate to call her again. Thank you Claudia 😊 …

Claudia has been great with our dog while we’re away. She spends time with him, walks him and gives him his medication. He’s been much more comfortable and not so anxious in his own surroundings. It’s comforting knowing we have a trustworthy person coming into our home and caring for him, picking up our mail, newspaper and packages. We highly recommend Claudia.

Claudia is an amazing pet sitter. She treats your pets with the upmost care. She is flexible with scheduling visits. Very reliable, trustworthy and reasonably priced. Claudia goes above and beyond when she comes for the initial meet and greet and takes her time to get to know you and your pet(s) needs. You can trust that she will meet your needs and will address any concerns as well. You can also count on her to follow any special directions you might have with caring for your home while your away.

Claudia is an amazing pet sitter! We have several pets including dogs, lizards, an axolotl, and a guinea pig. Claudia went above and beyond to ensure quality care for each of them. Her communication was phenomenal. She gave me peace of mind during our trip. I trust that our animals are in good hands with Claudia!

Claudia is an amazing pet sitter! We have seven pets, with all kinds of personalities, and Claudia works with each one. It's obvious that she truly loves animals! It's also wonderful to have peace of mind because she is extremely reliable. We are so thankful to have found her!

Claudia is an excellent pet sitter! She went above and beyond when my dog was having anxiety due to my long absence, she really took care of him. She also was an excellent communicator. I appreciated her job well done!! Highly recommend.

Familiar Surroundings is awesome. Claudia , the owner, is one of the nicest people you will ever meet. My dog and cat just love her and come to her as soon as she walks in the door. She is kind and very professional. We were out of town for 10 days and she watched our cat.The cat is usually shy around strangers and hates when we leave but she did super well while Claudia watched her. We also have had Claudia watch our animals for a day while out of town. Claudia stays in contact with you during your absence so you never need to worry about your pets She deserves 10 stars!!!!!!!!

We are new to the area and found ourselves needing a pet sitter rather last minute for a weeklong out of town trip. Claudia was able to come to our house and care for our three cats and lab for us three times daily. Unfortunately strong storms plagued the area for a week and our poor lab got pretty stressed. Claudia came more often as needed and found a variety of means to assist calming and caring for our nervous dog. Not only did she tend to daily feeding, litter box cleaning and dog walking, she sent videos of the cats playing and getting some “lovin”. Claudia was in constant contact with us during our entire trip. I was very nervous leaving our pets for so long while not even being completely unpacked from our move, but I admit that I felt incredibly comfortable having Claudia there. It was nice having our mail brought inside daily and our garbage can taken out to the curb on trash day. I would highly recommend Claudia to anyone who wants to avoid the kennel and have a pet sitter come to their home.

Awesome people

I first got my rescue. Allegedly she had bit the previous vet trying to give her heartworm medication so they just kinda let her be. I took her to my pet wellness and she was very comfortable there as much as a dog could be, the doctors and attendent’s handled her with tons of love, and they didn’t have to muzzle her or anything. They’ve been good about filling refills on prescriptions and I do believe their prices are fair as far as any surgical things or what not. Last time my dog was there she swiped one of their little stuffed animals and they were cool they let her have it. It reduced her anxiety all she was there. She still has it today. She could shred it in five seconds, but it’s the one she loves to nib nib on.

A wonderful facility. Dr. Wells and Tracie were amazing with my rescue Pittie that can be difficult. They were so good with him and had the most stress free experience we have had yet! Highly recommend.

Another great visit to the Daytona office! Shannon was wonderful! She made my very reactive dog Frankie feel loved and well taken care off! Thank you❣️ Shout out to all the staff.. even in the Ormond location… Tracy, Melissa, Aiesha and Dr Wells

I love Dr. Marie and Shannon! They are always so good at explaining all I need to know and letting me ask questions. I know my dogs are getting the best care because both of them love my dogs as if they were there own. I highly recommend to everyone!!!!!

Peanut has an ear infection from allergies. They explained to me what caused it and how to use the medication. They were very gentle with her while cleaning her ears.

My pup had an urgent medical issue on Friday afternoon and our regular vet couldn't fit him in until Monday. Not only did My Pets Wellness make a speedy appointment for him Friday afternoon, they were phenomenal! Dr Wells and Melissa were patient and caring and took their time examing him thoroughly, and explaining options and costs. They don't try to upsell you on unnecessary procedures. That convinced me...I'm making My Pets Wellness my primary vet from now on. Bring your pets here. You won't regret it.

I have had them as my vet since I got tiered of petsmart. Not tending to my dogs needs. His ear infection was never selves and it was always. Come back in two week over and over. My pets wellness finally did something better for him and got it healed once and for all. Now he still gets infections because of his floppy ears but it’s not as bad. I now bring both of my dogs there for any issues or vaccinations they require. .

Avoid at any cost ! My young dog died there after only 3 days I took my healthy 5 1/2 year old Shih Tzu to this place on September and within 3 days received the message that he was dead !! I usually never write a review but I want to share my experience here and update will be published as this is still ongoing investigation ! I took my two dogs to my pet welness in Daytona beach on September 26 , 2023 It wasn’t the first time I took them there for boarding since I am a medical doctor and travel a lot I received a message on 09/30 from my pet welness while I was in Germany that my Shih Tzu , perfectly healthy dog has trouble walking, They sent me 2 videos and he had trouble maintaining his balance ! There was no doctor available to talk to and my request to talk to one of the vets was ignored ! The vet docs did not come to check on my dog and veterinary doc recommend to take the dog to ED ! He was taken to Animal Emergency Hospital Volusia and I called them and all they cared was my credit card info before touching my dog I asked what needs to be done and they could not exactly specify the cost and tests but I was told he is overall ok That was at late evening! They took my dog back to my pet welness Daytona and next day at 7 am only few hours later , I called to check on my dog and I was told they came in the morning and found him dead ! His body was placed in refrigerator and I took him few days later to university of Florida Gainesville for Diagnostic Necropsy and after few weeks I got following message The surface of the brain was diffusely reddened and cause of death was inflammation of brain! As a doctor myself it’s a mystery to me how a healthy young dog can all the sudden acquire such a fulminant infection course and expire within few days due inflammation of brain ! I never received a call from My pet welness after results was Back there was absolutely not a single contact whatsoever I lost my beloved dog because I trust him in their hands During my dog stays there , my pet welness always run multiple unnecessary tests and charged me hundreds of dollars more for this tests ! Also I noticed that each time I took them Back home they had lost their voice for few days and were extremely anxious I will post updates as this case is not closed but it was important to me to share this after waiting long time for results to autopsy come back because I don’t want anyone to go through such horrific experience ! Not only I lost an amazing friend , I had to pay thousands of dollars for autopsy etc Below I added a picture before he was taken there and only few days later when I took his body back Update : my pet welness failed to respond to BBB and this will no go under their database Ani Al control and other authorities will now be notified

My Pets Wellness is my goto place for boarding my boy! They have always treated him with love and kindness. He was going full time for a year while I worked and took care of a sick relative. If he needed a bath or an allergy shot they could fit him right in the schedule. Their staff is aware and knows he is scared of bigger dogs, they will go out of their way to accommodate his needs! Though he likes to be active outside, they will look out for his need to go inside for a break when it's hot that day! My thanks for all you do to make a it pleasant and safe environment for my little animal! ❤️

I took both of my girls in for a wellness checkup. Two black labs who were very hyper and excited to be there. They had been there several times before for doggy daycare and boarding. This visit was for the vet to examine and update vaccines. You could tell they love dogs and very patient with them wanting to play. I would highly recommend them for your dogs medical care, boarding or doggy daycare.

Cathy has always been professional and dependable. She returns emails and texts promptly. I always feel better while out of town knowing she is there. Our pets love her and I highly recommend Heaven Scent Pet Sitting!

Heavenscent has been a blessing to my family and me! I have used this company for approximately three years. We don’t even hesitate to call because we know that Cathy will take wonderful care of our fur baby. We trust her to love and care for her just as we would. Cathy is trustworthy and dependable. I highly recommend her!

We needed a cat sitter for our last trip. This was our first-time using Heaven Scent Pet Sitting. The response to our initial inquiry was prompt and professional and quickly set up a time to meet our cats ahead of our trip. Cathy, the owner is great to work with and took great care of our cats! We will definitely be using Heaven Scent Pet Sitting for future trips! Highly recommend.

Cathy is totally reliable and trustworthy and my kitties love her. She has cared for my little guys — including one who got meds — since 2014. I highly recommend Heaven Scent Pet Sitting.

We recently relocated from AZ to FL and left behind a wonderful pet sitter for our two dogs. Shortly after arriving, a death in the family caused us to need to rush out of town with no one yet established for pet care in FL. I found Heaven Scent just by googling and called hoping for the best. Cathy, the owner, responded so quickly and was out the next day to meet the pups and get established with us so we could leave town. Time and again since then, she has helped us out on numerous occasions and often on similar short notice. Above and beyond that, one of our dogs is older and has some additional needs that are always well taken care of as well. We only have positive things to say about the care Cathy provides to our pets and she is certainly a professional, as well as clearly a lover of animals.

I was new to the area and looking for a pet sitting service... when I found Heaven Scent Pet Sitting and Cathy, I found the best!!! I never have to worry when Im away... Cathy is reliable, kind and truly cares. She sends me pictures and updates of my fur babies while Im away and I know they are in the best hands possible. I was so lucky to have found Heaven Scent and truly would recommend this service!!!!!

Cathy is the best! She truly loves the animals she cares for. They know it and it’s clear they love her back! It has made leaving for work so much easier knowing that my dogs are receiving love and affection as well as quality care in my absence.

Cathy at Heaven Scent Pet Sitting is a gem. Very professional and our 10 year old finicky cat, Buddy loves her. I like that she takes photos to send us while we're away. That gives us peace of mind. We would highly recommend Heaven Scent Pet Sitting for your pet sitting needs. 5 Big Stars!!

It is hard to find someone with experience who we can trust. After meeting Cathy we knew our four cats would be well taken care of while we were away on vacation. She went above and beyond what we expected. We were gone for two weeks and walked back into our home and it felt as if we never left. It still smelled clean and freash just as the day we left. I'm sure all of our cats were happy to see her each and every day. We will definitely call her again and recommend her for any pet sitting needs. Thank you for all you did for us and Anna, Stitch, Munkustrap and Orion.

Cathy has been the exclusive pet sitter for my 6 rabbits any time that I travel. I have been using her for ~9+ years. She is dependable, professional, and always takes excellent care of everybun, and I am VERY picky concerning their care! Cathy has come through for me on short notice when my husband and I have gone on spur of the moment getaways and when I was stranded in Washington D.C. during Tropical Storm Sandy, she was very accommodating about extending her care until I could make it home. She even went shopping for their salads since I only left enough to last until I my originally planned homecoming. I would never consider using anyone else!!

Skyler and Jonathan are wonderful pet sitters who took excellent care of our sweet Lady! This was the first time leaving her with anyone and all my questions were answered with kindness and patience. They are knowledgeable and loving and from our first meeting in their beautiful home, I knew we were in great hands. Their warmth and love of animals is apparent and they spoiled Lady rotten! With all the moving pieces of planning a vacation, the peace of mind that comes from knowing your babies are in great hands with a qualified and caring sitter is priceless! When we came home after our weekend away, Lady was relaxed and happy! We also loved the consistent photos and videos during our time away! Do not have any hesitation in asking them to look after your pets. I wholeheartedly recommend Ormond Beach Dog Boarding & Pet Sitting!

Skylar & Jonathan took my dog last minute when I had a family emergency. Everyday they sent me photos and updates on Oliver, which told me he was getting the best care possible. I highly recommend Skylar & Jonathan and I will definitely be bringing Oliver back in the future!

Skyler&Jonathan are the best! This was the first time I ever had to leave my dogs & I was super nervous but Skyler did everything he said he would & sent me updates & pictures throughout the day letting me know my boys were ok! You can see the love the have for your animal the minute you walk in their home! One of my dogs is a rescue and has severe abandonment issues &I was not sure how he was going to do but Skyler & Jonathan showered him with love & attention so he had no time to be stressed. He settled in just so sweetly! Skylar & Jonathan have a heart for these animals & truly care! When I picked my boys up I could tell they were well loved! I will definitely use them again! They are pawsitvely the best!!! Also I had booked my date & then had to reschedule at the last minute due to an illness and they were very understanding & accommodating as we looked up new dates. The are first rate sitters all around! You can not go wrong choosing Skyler & Jonathan!

We feel so fortunate that we found Ormond Beach In-home Dog Boarding! From the first communication, Skyler and his team were consummate professionals, and we found them very fairly priced for the services! Our dog, Sox, was well taken care of and loved (and spoiled!) for a week, which included both Skyler in our home and Sox in his. To have the worry of our dog’s care while we’re away taken away, and then to know all the attention she received (and the best pictures!), we will be calling on this company every time we leave town from here on out!

Skyler and Jonathan were fantastic!! Raven had a wonderful time and they sent me photos with updates of her having a fun filled day. I’m glad to have found such loving and caring individuals to look after Raven. I would highly recommend Skyler and Jonathan and Raven will definitely be visiting them again!!

I was in a last minute bind when my pups regular sitter had an emergency and could not watch my boy. I found Skyler and so happy I did! He made sure I was updated often with regular check ins, replied within minutes and I could tell in the pics that my Teddy was comfortable and cared for. Teddy was in such high spirits when I picked him up and beyond grateful for the way my boy was cared for. Thanks a million!

Skyler was great!! Our two little dogs were spoiled and loved!! He was very accommodating! Our dogs have never been left with anyone else and I know for a fact we will use Skyler again and again!! He sent pics and updates and made us feel so comfortable with leaving them.

I felt very comfortable leaving my little spoiled lady with Skyler. I love that only one dog is cared for at a time. The daily updates were fantastic to receive. I knew she was in good hands, and I’ve already booked another stay! Excellent!

Excellent is how we would describe our dog’s first in-home boarding experience! We received detailed daily updates with photos & video. Our dog was treated like a family member & he was absolutely spoiled. They catered to our dog’s needs & made sure his well being was their top priority. Sklyer & Jonathan are very caring & kind. We are looking forward to using them again. Highly recommend!

Amazing care for our 2 dogs thanks so much Skylar

W have been using Dog Mom Pet services for over 2 years. We absolutely love her services. Always reliable and trustworthy. We work 2 hours away when we have to go into the office and it’s been a blessing to not worry about our fur babies being pinned up for 10 hours. She also sends me pictures of them to brighten up my day. They love Lauren.

We just love working with Lauren at Dog Mom Per Sitting services. She clearly loves pets and caring for them. She’s very flexible to work with - even with last minute requests. She spends quality time with our dog, and we are much happier when we can’t be here knowing she’ll provide him with the same love and attention as we would. She always sends fun pictures which is a nice treat. Your pet will be in great hands!

Lauren has been out dog sitter for at least 5 year, and now she's helping with walking the dogs now that the kids are grown up and not home as much. She's been there through thick and thin, even with last minute travel changes and unexpected events. She's pleasant, direct, and communicates well. Her prices are fair. My family and I are blessed to have found Lauren.

We have been using Lauren for a couple years now. We trust her 100% with our 2 fur babies. She has done drop ins for us and over nights. The pups are always so excited when they get to spend some time with Lauren. I recommend her to anyone!

Lauren was by far the most amazing pet sitter I have ever had ! I do not trust anyone with my fur baby and Jasmine absolutely loves her and her family!! She felt welcomed and loved ! Each time my fur daughter attends her home she doesn’t feel weird at all and acts as though it’s her second home . Lauren does not just consider this her job or career she treats each and ever fur baby as her own !! She takes so much pride with every animal and I would highly recommend her to everyone !!!

Amazing! My dogs love the service. It is great to have someone we can trust to keep our pups safe and happy! Thank you so much!!

Our fur babies love when Lauren comes to visit! She always spends lots of time, and sends photos!

Lauren will love, nurture, take care of your fur babies like her own. She is like a family member to your pets. Trustworthy, reliable, professional, communicative, affordable and the multi level of services she provides you will not find in any other pet sitting company.

I met Lauren (Dog Mom) when she was fostering the puppy we gave a forever home to. She is wonderful and kind with all animals. Definitely trust her with my fur kids!

Lauren has been wonderful, very reliable and my pup loves her. I am so happy to have found her! Finding someone to take care of your family is really hard. I highly recommend Lauren.

We have been extremely happy with boarding our 2 dogs at Paws in the Pines Boarding! Our dogs have stayed there 3 times so far, and we plan to keep going back. The owner, Paige, is amazing and so sweet with our dogs. She sends frequent updates about our dogs's stay with photos as well. We feel so at ease with our dogs staying here, and know they are being cared for and loved. We're so grateful we found this dog kennel!

If anyone is looking for a reliable and caring place to board their dog, I suggest you give Pawz in the pines boarding LLC a call. They were excellent with our boys, and while we were away, they texted us pictures regularly throughout the day to show us how they were doing. We’ll definitely be using them again.

Paige is absolutely amazing and took such good care of our fur babies! She provided updates, communicated frequently and took care of them as if they were own. You can tell she really cares about their health and safety with every detail. One of our dogs was diagnosed with diabetes a week before our stay and we were super nervous to board him. He couldn't have been better taken care of and came back super happy and healthy if the picture doesn't show that enough! 😊 We highly recommend her for any of your daycare or boarding needs!

Paige is absolutely amazing and heaven sent for sure! We have a pup we are not great about leaving behind when we travel. Let alone a last minute trip after having just moved to a new state. Paige calmed all of our fears, sent pics the whole time we were gone, and for the first time ever our pup came home more relaxed than ever after boarding! He didn’t seem stressed or exhausted but instead looked like he had just had a relaxing retreat to the woods while we traveled! I can not stop singing the praises and recommending Pawz in the Pines to any and everyone in the area!

Our experience with boarding our dogs at Pawz in the Pines was amazing. We have an older dog and a puppy that has never been away before and they were treated wonderfully. We got several pictures and updates while on our trip that made leaving them behind easier. I highly recommend them for your boarding needs!

Paige is simply wonderful. We have a large breed dog and it takes a special person to love and care for her. We did a trial night before leaving for her 10 days. Our dog came home happy, healthy, zero signs of stress and ate all but 1 meal while she was there. She showed a level of care and concern that is unmatched. Paige gave us daily updates (sometimes multiple times a day) and pictures, unsolicited. My only concern is that more people will find out about her and we will have trouble booking a stay.

I highly recommend Pawz in the Pines if you need to board your dog for a few days. The price is very reasonable and the care for your dog is exceptional. The owner Paige, is very responsive and will send you updates, including pictures of your dog, throughout your dog's stay. Pawz in the Pines will treat your dog as one of their own. I am happy to have discovered Pawz in the Pines and I will continue to use them to board my dog when I am out of town.

Our dog loved his time at Pawz in the Pines! They sent frequent updates and pictures during his stay and took awesome care of him. We are glad we found them, and look forward to using them again in the future.

Our boy was treated so good there. He had so much loving and wasn't stuck in a cage all day. He had multiple walks and lots of love and outside time. I also received pictures and daily updates throughout the day about how he was doing which I was super happy about! We will for sure be using them again!

Best boarding you could ask for:) I have left my vizsla with them many times and couldn't feel more comfortable. Great value, communication, and peace of mind knowing that your pup is happy and safe!!

I highly recommend Lisa of Beachy Pets. She responded quickly to my last minute call to care for our two cats when we had to leave town suddenly for 3 weeks. She gave them good care & texted us with updates, so we had peace of mind while we were away.

Update: As always the staff at Ormond Beach goes out of their way to take care of our girls Rosey & Ruby! Ruby even had a birthday party! 🥰 Thankful to have Pet Paradise to take care of our pups Rosey and Ruby when we are away or busy for a day. They LOVE coming here for daycare and playing with all the other pups. And the staff is so loving and caring! They also board when we are away and the staff has been great keeping in touch with us when necessary (one of them had a little tummy issue). We trust Pet Paradise to take great care of our babies.

Our boy literally loves Pet Paradise. Not only has he made the best friends to play with - but he loves the humans (employees) that always play with him & show him so much love. We get half a mile away & he goes nuts because he’s so excited to spend time there. They treat him like a total prince & are always so attentive to anything needed. We recommend Pet Paradise in Ormond to all of our fellow dog parent friends!

My dogs are on medicine now for respiratory sickness after staying here. They are all sick. 2 of my 3 dogs stayed here (the 3rd came with us on our trip) Saturday 8/3 1pm to Monday 8/5 10 am when I picked them up. Monday night when I picked them up, my most stressed dog who had never been kenneled before started coughing. Then my older girl. And now, the 3rd dog a few days later that did not even stay at Pet Paradise is coughing. Everyone was always polite on the phone. When I asked for my girls to be put in the same run I was assured my anxiety first time stay dog was doing fine but it stressed her out so much. Vet visit this Tuesday, already started meds yesterday 8/9 thanks to my awesome vet. I won’t get a refund from Pet Paradise until they see the vet visit and approve that its from the stay. Unfortunately I won’t stay here again because I feel like the cleaning practice is part of the problem. I could see the vent in the kennel in the front waiting room was black with dirt and cleanliness is what fights sickness. There’s no sound allowed but you can see the dogs bodies tightening when they cough.

My miniature Australian Shepherd, Valentina, was comfortable with the staff, and that was most important. She practically pranced out of the door after her grooming session with Ami, which means she was also quite pleased with the results.

Trust is the main reason I love Pet Paradise . I know Lucy loves the day care program and while she is there the grooming. Lucy is a rescue and does not trust many people. She does Trust Pet Paradise and gets so excited when we turn the corner. Trust is the best thing when leaving a loved one.

Our dogs, Olive and Gillian, seem happy entering the building. More than one staff member greeted them by name with smiles. They seemed happy with staff when we picked them up. No weight loss. Thirsty but in no way seeming dehydrated. When they are safe and happy then we are happy. Thank you!

I reserved my dog boarding in this location. My dog is always with us so she get a lot of anxiety or get nervous if I left her in a place, last time I left her in Palm Coast, but look it was full. The person that did my checking was with this bad vibe, she started complaining for my dog behavior, she took the dog with her for 2 minutes an then came back with her and told I cannot take her because she bite me which is not true. She didn't tried anything with the dog, but went to their system and put a note that they were not able to take her, bad behavior. I did a reservation in Saint Augustine and I went for the check in the guy there told me about a note in the system because what happened here( so she labeled my dog as a bad one) the guy took the dog with him and 5 minutes later came and told me she is OK, she was nervous and we put the tag. I finished the check-in and she stayed there for 6 days. If you work with animals you know that not all the animals are the same, why not give her time to relax little bit and then try, no she didn't want that dog there, but my dog stayed in the Saint Augustine location without any problem.

Sydney loves getting to come to camp and play with all of her friends! She is quite a reactive pup when it comes to people, but she loves every single staff member that works here. We have boarded her as well, and we love getting the updates about her day and seeing photos of her being her stinky little self. The last time we boarded Sydney, we had her groomed before we picked her up and she smelled amazing for days!!! Getting to watch the her on the cameras is so cute and fun and we love knowing she’s having a blast there.

This was my senior dog's first time staying here. The staff made me feel very comfortable with leaving her in their care. The place is clean with no odor. Highly recommend. I'll be booking her another stay soon.

I know this review is long but please read before booking. I wanted pet paradise to be a good spot for my dog and tried THREE times. We will not be going back. *First experience - Got a $500 respiratory infection, limping, and scabs on his face. I called a few times to see how he was doing and they kept telling me everything was going great. When I picked him up however, he had a few scabs on his face and they said it was from him playing in the pool. Understandable. When I got him back home, he was limping and had this awful wet cough and it went on for a couple days. I took him to the vet ($499 later), they gave him antibiotics, and a few other things. They said it was either kennel cough or he aspirated water and might have an infection, and that he probably sprained his ankle from running. Aside from the injuries, his food anxiety came back. He had this as a puppy and wouldn't eat unless I was touching his back. He would only eat about half his food (typically eats all of it within a few minutes), and would only eat if I was around. Makes me wonder how often they actually checked on him. *Second experience - Drop off nightmare & 2 of 6 food bags coming back? I made a reservation for a Friday lunch drop off on Monday. Got a confirmation call a few days later. When I went to drop him off, I was told they couldn't take him back because a vaccine had expired. You don't think this could have been brought up on the confirmation call? I was polite and asked the latest I could drop him off I now had to make an appointment and get him in last minute with the vet. I got it figured out and dropped him off. When I picked him up, I got his bag back and didn't really check until I got home. He was supposed to have 6 meals during his stay. They are also supposed to add water to the food and this is something I asked if they even did before requesting it. So I'm a little confused why 2 bags of food came back dry. I didn't call about it, just figured I would ask next time. *Third experience - Their computers apparently shut down and are unable to do their job after 5. I received a called at 4:56 and asked what time I would be there. I told them GPS says 9 minutes away (5:04 arrival) and was told they close at 5 on Sunday. I apologized and said I would be there as soon as possible and that I thought they closed at 7. The lady on the phone told me their computer "shuts down" and they will not be able to check him in after 5. I asked why she couldn't keep the computer running and she just said again that it shuts down and she can't do anything about it. I asked if they could take him and check him in the following morning and they said that was against policy (I get that). I was receiving no help or solution from her except, "you can try the place down the street" & "you could drop him off tomorrow when we open at 6:30". I said multiple times that my flight was 7:30 in Orlando and I would already be at the airport. She also said they wouldn't be able to do an early check in fee either because "the computers are down". It was 5:02 at this point and I said, "so there is no way to check him in right now?" and she said no. So I told her to go ahead and cancel my reservation for the entire week. And wouldn't you know, I got an email at 5:06 for the cancellation. Guess the computers were actually working. Interesting.