Pet Sitters in Sherborn, MA

Your pet deserves only the very the best. And that is most certainly Pupchella! Cassidy and her staff check all the boxes. From my very first conversation with Cassidy I knew she was a true professional and a pack leader at heart. She is beyond knowledgeable and very serious about her business taking great pride in what she does. EVERY client is treated warm and lovingly. She takes the time to meet EVERY client personally, placing and scheduling them accordingly for best fit. Whether it's socialization and exercise through group, personal solo walks or special overnight stays, her clients get the very best care, attention, love and quickly feel part of the Pupchella family. My Aussie, Finn, jumps right in the car with "Auntie Cas" and never even looks back. People ask if I have a hard time letting him go. Those that know me would assume YES, but not with Cassidy. I have zero worries or hesitations. He's with the best and having the best time. He's one happy pupper at Pupchella.

My family has been a Pupchella client for over 3 years. My dog Brody LOVES playgroup and jumps at the chance to spend time boarding with Cassidy. At this point, Cassidy is more like family to us! We are beyond lucky to have found her and her amazing staff. Everyone at Pupchella truly cares for each dog and they consistently go above and beyond (ie. cleaning up a boxes of shredded tissues, being on call to pick up my dog when I went into labor to have my daughter and countless of other situations). Cassidy has built her small business on a solid foundation of quality care, consistency and clear communication all backed by years of experience. There's no one else I trust to care for my fur baby!

I wanted to share my experience with this company to caution others who might consider using their services. I urge you to read this entire review. You will be glad you did. Below are the reasons why Pupchella (Cassidy/Owner) does not deserve our business and perhaps yours... 1. Mysterious Facilities- Safety- Business Model: You cannot visit the facility where your dog is for playgroup as she rents out fenced-in yards from private residences. This should be a major red flag, one that I ignored. I did not think much of this until our dog escaped from playgroup, and we received a phone call he was found in another location. The woman who reached out to us did not work for Pupchella, and luckily she called my husband and brought him home to us. Pupchella did not contact us when this happened. Instead, my husband contacted Cassidy (owner) to alert her the dog was brought home by a total stranger. We are so grateful to that kind soul. Pupchella employees take lots of photos of your dog having a great time. Who doesn’t like to see pictures of their dog having a good time? I did. I loved it until I realized the impact it had on my dog’s safety. I was told there would be no more than 8-10 dogs at the playgroup. Cassidy had a slip of the tongue and told me one day there were 15 dogs. An increased number of dogs, excessive photo-taking, and facilities you cannot visit are not secure. What else don’t I know? 2. Vaccines: I was not asked to submit any vaccination records to Pupchella. My dog was adopted from a neighborhood shelter and approximately two weeks later, our dog was diagnosed with kennel cough. Vet said it was likely lingering due to life at the shelter. He had to stay out of the playgroup because it is highly contagious. I question how many of Cassidy’s clients know that their dog was in the presence of a dog that had kennel cough... 3. Security System- Lack of Competency: Cassidy’s team could not figure out how to use our Ring security system. It is pretty intuitive, to be honest. Detailed messages were provided, and I physically showed her employees how to use it on the days I worked remotely. They were also shown how to work the system on our “meet and greet day.” The alarm system was frequently set off, and we were disrupted at work, time and time again. The employees often left the house unarmed at the end of their visit. 4. Payment Options: Cassidy offers a few different payment options; cash, check, and PayPal. We paid Cassidy using PayPal. When we did this, we were told not to click goods and services but friends and family. She told us she would receive a fee. I had never used PayPal before and was unaware that WE would be charged a fee when paying her business. Pupchella IS A COMPANY and provides a SERVICE. Cassidy’s company should be charged, not the customer. When we went to write Cassidy a check, using the address listed in the invoice, we were told the address was not correct. Her payment options are limited for a reason... 5. Cassidy lacks empathy and is disingenuous. Cassidy speaks poorly of her clients. When my dog escaped from playgroup, she told me she yelled at her employees, saying they were lucky it was our family/dog that escaped instead of rich Sudbury snobs, etc. We have video footage of Cassidy telling her employee to “honestly, disregard everything they say because they are annoying” caught by our Ring security system. “They” being my husband and I. Cassidy fooled me. Little did I know how little she thought of my husband and I and her other clients. I hope you find this information useful when choosing a company to care for your beloved pet.

Cassidy and the whole Pupchella team are unbelievable! Cassidy for one has been taking care of my dog since I adopted her in 2014. I have no idea what I would do without her and her services. I have used walking, playgroup and overnights - sometimes even last minute! I never have to worry about Audrey - I know she's in the best hands!

Cassidy is wonderful! She has been walking our dogs and puppy sitting for us for the past 6 months. She is always reliable and responsive, often able to help us at the last minute when needed. The dogs absolutely love her. She often brings over a puppy often friend for them to play with, which helps wear them out! She post pictures to Twitter, so we get to see what our pups are up to during the day. We couldn't be happier with her services and recommend her highly.

Hi, I wrote a review about seven months ago and I did not have the correct information. I have tried to remove the review; however, have failed. My dog was well taken care of while I used Pupchella. I do think there were times of miscommunication; however, it was resolved. Overall, I would recommend their services and any dog would be lucky.

Cassidy is phenomenal! I trust her whole heartily with my dogs. When they come home they’re always happy and especially tired!! She does a great job at what she does. 10/10 would recommend any day of the week!

I wish I could give 10 stars because that’s how much I love Cassidy, Taylor and the entire Pupchella crew! They take such good care of Bear! He LOVES going to playgroups and the all day adventures! I also have to be away for work some weeks and it gives me such peace of mind knowing he is having fun and well looked after. I can’t recommend Pupchella highly enough!! I am incredibly grateful.💖

I found Cassidy online back in March when I was looking for someone to take care of our Lola while we were away. I interviewed her and thought she was awesome! After the interview, Cassidy provided me with three references who were all wonderful and had been working with her a while! We then hired Cassidy for the first time to care for Lola every day for the week we were away. We got daily great texts updating us on Lola and when we got home Lola was very excited whenever I said the name Cassidy! Since vacation Cassidy has been very flexible, filling in whenever we need her for quick trips and/or just an awesome walk when Lola is home too long if we are working! We are very lucky to have found Cassidy.

My experience in the beginning of Pupchella was positive; however, my experience slowly declined after being with them for a year. The dog walkers are constantly changing and as someone that works in a small business if there is a high rotation of staff than I do think that it could be related to leadership. The owner herself is not good with communication. She also forgot to walk my dog on one occasion and did not offer any type of resolution (i.e. additional walk that week, discount, credit towards the next walk). I have decided to move in a different direction for a dog walker and when I attempted to get an address to send my last check too (because the dog walker forgot to take it with her) there has been radio silence in terms of how I can pay my last invoice. I wish the company the best in the future and hopefully this review allows reflection on the part of the owner of the business and illicit change for future customers.

We absolutely love WDYD! They are so friendly and provide such excellent care to the pups in their care. We recently moved closer, and are so excited about being on a weekly schedule with them. In our experience with other local daycares, we have found WDYD to be much friendlier, caring, and genuine. I eagerly recommend this business to anyone looking!! Thank you, Cindy and team, we are so grateful! (Pic of a zonked pup after a great day of playing :) )

They took my Frenchie Bogey last minute after a messy hike on a hot morning. Not only did they do an amazing job with his grooming, but they even managed to freshen up his breath. Highly recommend! Bonus they are a BBB Member!

Love this dog care center especially with no crates! Dogs have wide open rooms, A/C, and beds for naps and overnights. Super caring, fun, accommodating, clean, comfortable roomy play spaces for our pups! The staff is very attentive to our little loves. They have been so reliable and I don’t know what I’d do without them. Toby’s turning into a super social puppy!

Laura is so good grooming my difficult dog. He’s been happy with her. Professional clean organized and safe.

Great spot to board your doggo. Our corgi loves it and their grooming services are great especially before we pick her up!

Passing by I saw your sign We dig your dog and then saw Grooming, (I hadn’t checked out your facility as I had been in search of a new groomer since LC had closed) so glad I did because that was when I read Laura was there!!! She was always so fantastic with my dog Tucker. I got an appointment with her the very next day. Tucker was treated very well as he can be a handful, but Laura always knows how to handle him. Your facility is beautiful, staff working there are super friendly and I will definitely recommend you to everyone!!!

We Dig Your Dog is the best dog daycare/boarding/grooming facility my dog has been apart of. They truly care for your dog, have many different areas for them to play or rest, and are flexible to fit your dog's needs. Their prices are more than reasonable for never crating dogs, even during boarding. They always have things to say about my dog at the end of the dog and have been understanding and kind when my dog has had a cranky day or made a mistake. They are also so accommodating to my ever-changing schedule and last minute changes. Since moving to Massachusetts, We Dig Your Dog has been one of the best things to happen to both my dog and I, and I can't extend my gratitude enough :)

We visit to have Matt, from Nails by Matt, clip our dogs paws every 6 weeks. He does a fantastic job with our little guy. Highly recommend!

We Dig you dog is The best. Our small dog Cookie is well taken care when boarding and comes home happy. Star is relaxed and can do. Grooming at We Dig your Dog is simply THE BEST. Laura is amazing.

Such an amazing place. Setting up or moving around appointments is no issue with the manager Anne. Laura goes the extra mile to ensure both the dog and the customer have an amazing grooming experience. 5 stars!