Dog Sitters in Gardens

Cathleen
-63% off
1.6 miles away
Limited time deal
4.50
• 6 reviews
/night 82.00
Owner Image

I can't recommend Cathleen as a pet sitter after my recent experience. Things started well with good communication, and I felt prepared to leave my home and pets in Cathleen’s care due to our regular communication and video chat. However, there were some issues that came up during the sit. On the morning I left, I had to explain how to lock my self-locking front door, which made me a bit concerned about her comfort level with basic tasks. I also gave a detailed briefing on my pets’ care, including Sophie’s walking schedule and the importance of regularly emptying Teddy’s litter box to avoid any odors. His urine goes outside the pan at times. Cathleen seemed to understand this. I later found out that Sophie wasn’t walked according to the schedule I provided. After reviewing my outdoor camera footage, I noticed that during the last four days of the sit, Sophie was walked 2-3 hours late in the mornings, and some days her afternoon walk was skipped altogether. During the sit, Cathleen told me how my bedroom rug smelled like urine. There were also a few mix-ups with communication while I was away. For example, when I offered to have a friend drop by if she needed to leave early the day the sit ended, Cathleen misunderstood and thought I was telling her she had to stay, which led to a bit of an awkward conversation. I ended up having to clarify things over the phone, which wasn’t ideal while I was on vacation. Cathleen also didn’t wash the linens she used, despite my reminder before I left and the instructions in the welcome guide. When she asked about a change of linens, I reminded her there was an extra set by the bed, but she later mentioned she hadn’t used the top sheet or blanket and didn’t think she needed to wash them. It felt like there was a bit of a misunderstanding about expectations. 4 days after the sit ended, Cathleen sent me a series of messages and photos about the state of the litter box, accusing me of not having cleaned it for weeks. This was surprising, as four different sitters had been in my home before her, all of whom kept the box clean. I cleaned and washed the litter box the night Cathleen arrived. I tried to explain that this was covered in our initial chat. Cathleen continued to send me messages even though I asked her not to. I eventually had to block her number and reach out to zeewoi for help. Overall, this sit didn’t go as smoothly as I’d hoped. While Cathleen seemed pleasant at first, there were a few issues that made me feel uneasy about the experience.

Sitter available from Oct 1
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Reviews from Dog Owners

4.93
4.93
4.96 Organised 4.96 Reliable 4.95 Clean and tidy 4.97 Self-sufficient 4.91 Pet care
User
Vida
Hugo came to look after Teddy for  1 week. We warmed to him as soon as he walked through the door. He is so calm and gentle. Lovely guy. Very interesting guy. Just what our dog needed. He did exactly as we asked and kept us updated every day.
We felt very relaxed leaving Teddy in his care. 

We came back to a clean and tidy house. We highly recommend Hugo and welcome him back in the future if he ever wants to sit in Highgate again.

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