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Add your pet care details and dates, then invite as many sitters as you’d like.
Pick a sitter and confirm the sit. Relax knowing your pets are at home instead of in a kennel.
Your sitter will send updates while you’re away. After the sit, write a review for your sitter.
We had a wonderful time caring for Oliver at Debra and Jim's beautiful home in Annapolis. We were warmly greeted and were given thorough instructions as to the care of Ollie and the routines of the house maintenance. Their home is exceptionally comfortable and we enjoyed many hours swimming in the pool and sitting on the patio with Ollie watching tranquil sunsets. Ollie is a very sweet boy who loved going on walks with us at amazing park that was a short drive from the home. He is extremely well behaved and a pure joy to care for. We would happily come back to sit for Debra and Jim again as they are kind, generous hosts who made us feel right at home.
Kobe, Sheri and Lot were fantastic. Sheri and Lot were great hosts and the house is super cute and very clean but the star of the sit is Kobe. He likes long walks, playing with a ball and running through fountains. He’s very patient waiting for meals and loves to lay in the bed if you allow it( and is totally fine if it’s not your thing). There are shopping centers, cafes and restaurants nearby. The White House and other monuments are a 20 minute Uber ride away. This was a beautiful sit that I highly recommend. I truly hope the stars align and I get another opportunity to repeat this sit!
I had an amazing stay here! Pietro and Ola were so accommodating and explained everything about their pets’ needs. The dogs (Rudy and Daisy) were so adorable and well behaved! I’d take them out on regular walks around the block and beyond and never had any issues with them. The location of the apartment is very convenient and about 2 mins from the nearest train station that can take you to the centre of Milan in 15 mins! Thank you so much for letting me stay here!
This year was quite difficult so imagine our relief when Jutta said we could still come to sit this summer in Bulgaria! We decided to quarantine together for two weeks but as it's a big house with lots of animals and huge garden this was useful to get to know her routine. While this is a long time, we had plenty of space as it's a big house. The house itself is in Sofia in Gorna Banya up towards the mountains. We spent the summer with Donna the dog, cats, chickens, pigeons, finches and budgies. This is definitely better for a couple as you can divide tasks. The cats were pretty easy with one taking medication, but each pet had an easy routine. It took us a couple of hours to feed and clean and water the garden in the morning and one hour at night watering and gardening although you can divide tasks as it suits you. For us we enjoyed learning how to grow vegetables, light gardening, keep chickens and loved looking after lots of animals. We work online at home so it fitted our schedule and we took Saturdays to explore the city and mountains. This might not be for everyone as it can be a busy sit, but we are thankful for the homeowner's hospitality and hope to return!
Hi Raluca! Thank you for a wonderful week hanging out with Musette! A beautiful and colourful cat that entertained and was great company. I loved my week here in this light beautiful house, the weather was lovely and I very much enjoyed the garden and the wonderful kitchen space, the area was great and central and I appreciated the warm welcome and generosity. Thanks again! X
We had a great time staying at Lynda and Paul’s with Chloe. They were very welcoming from picking us up from the station to showing us around the neighbourhood to make things easier for us. The house is gorgeous and we spent lots of time in the back garden. Communication was amazing as Lynda put us in touch with her sons, and when we had an issue they were straight round the same day to help us. Chloe is an adorable little girl who loves playing with her toys and cuddling up on the couch and the bed at night we will miss her lots. We couldn’t recommend house sitting here anymore. Lauren and Megan :)
What do most pet sitters charge per day in Hobart Mills, California?
From $56/week to $113/week for the cat sitting and from 29.9950 to 29.99150 for the dog, additional rates include from 50% to 100% per additional pet, cheap rates are 29.9940 for the cat sitting and 29.99 for the dog sitting. On Sittsy you can find a pet sitter who will not charge you anything for keeping your pets at home.
Do pet sitters come to your house?
Yes, you can find a home pet sitter to stay in your house with your pet overnight and provide 24/7 care for your pets. You can include in your listing time the advisable timeframe that the pet sitter should adhere to and not leave your pet alone in the house. Usually, it's not to leave the pet alone for more than 4 hours.
How often should a pet sitter visit?
The pet sitter for the cat should visit at least once a day. For the dogs, the pet sitter should visit at least three times per day, the best solution is if the sitter stays overnight and watches your pets all the time.
How to find a trustworthy pet sitter in Hobart Mills, California ?
Look at the pet sitter with a high rating, and many previous bookings with good reviews, ask the sitter to make a meet and meet before confirming the booking online or in-person, and reach out to the pet owners where the sitter stayed before asking about reference.
What are the red flags in a pet sitter?
Common red flags in pet sitters are bad reviews from previous pet owners, a high cancellation rate after approval, a sitter who doesn't have a background check, a sitter who refuses to meet and greet in person or online, and a sitter who wants to make bookings outside of the platform.
Is it safe to hire a pet sitter?
Yes, it is safe to hire a pet sitter it's still advisable to see if the sitter has a background check, good reviews, and past bookings and make a meet and greet before confirmation in this way you can reduce risk to the minimum.
Do pet sitters stay all day?
Yes, pet sitters stay all day in your house and also they stay overnight, the sitter can leave your home for up to 4 hours or for a different time that you can discuss during the meet and greet.
We showed up late at night - appointment only - please call ahead
My dog is so excited when we pull into Kurt's driveway. I love it when Kurt sends me pictures of my dog having fun. Which he does with every visit.
Wonderful place to leave your pet in the Truckee area! Everyone at the Truckee-Tahoe Pet Lodge is so caring, loving and friendly towards the doggies! My dog always comes home happy and exhausted from playing and having a wonderful time! They also have social media and post pictures and videos of the great pet play time!!
Well staffed, clean and flexible hours. First time for my puppers being boarded. Very positive experience, would definitely board her here again.
We called ahead to try and get day accommodations for our two small dogs. No one answered so we left a message inquiring about their services and costs. Amber called us back and left a message, but failed to specify that we NEEDED to fill out an online form as that was the ONLY way to get accommodations. She only mentioned that filling out a form online would help “streamline everything”, not that it was a requirement. We drove 3.5 hours and showed up only to be told it was a requirement and turned us away. She was very unprofessional and refused to talk to us when we explained that she never told us it was a requirement. She took a very defensive posture and began to shoo us away instead of engaging in a conversation about the issue. Very disappointed in her communication skills as a front desk/employee. She only knew how to say “bye!” While we attempted to communicate where the ball was dropped. We just wanted an apology, which was never given…. We travel to truckee several times a year for snow sports and hiking and will not be contacting them for our pet lodging needs. I still have the recorded voicemail where she clearly does not state the mandatory online process for acceptance.
It was the first time we boarded our little chihuahua Wendy at Truckee-Tahoe Pet Lodge and it won't be our last! The staff was wonderful and Wendy was well taken care of. Wendy can be a handful but she got the attention she needed and when we picked her up she was relaxed and happy! We have boarded her at several places in the past and the experience was not nearly as good. Definitely two paws up from Wendy!!
We had to leave town last minute for a funeral and this boarding facility welcomed us with open arms. Their customer service is very friendly and accommodating. Our dog boarded there for about a week. Seemed all well and good til we picked up our pup. 3 concerning things happened during pick-up, 1. Our dog appears to have lost weight during the stay (looks like she lost maybe 5lbs, she is a ~55lb dog) 2. We called to check in on her half way through the stay and were given some reassuring comments about how she was doing. We asked to buy one of the bully sticks from the lobby and give it to her, adding it to our tab - however when we checked out there was no record of this. 3. We left her with a toy, bed, and blanket for her stay - They returned the toy and found the bed after a second look. They could not find the blanket. They called us back after we left and told us she destroyed the blanket during her stay. It seems odd to me that this was not in the notes at the time that we checked out. What additionally is strange is that destroying a blanket is very out of character for our dog - she is only interested in toys that have a squeaker. The blanket was a $100 Pendleton all wool blanket which adds a bit to the suspicion as it would be difficult to destroy and they have no pictures of the destroyed blanket. Might use them again for day care but with regards to boarding we’ll be going back to Rover.
They do a wonderful job of taking care of your pet. We feel confident knowing that our dog will be treated with love and care.
Wonderful Team at this place! Professional and very friendly It was an extraordinary day care for Figaro.our Jack Russel❤️🐶 Definitely another day care or boarding here if we are in this area. Do not hesitate to put your love one here 🙏❤️
I’ve read many good reviews and personally visited the lodge and decided this is a good place to board Koda.. I was gone for a month and wanted to find the best place to board him, on Facebook constantly looking for his pics and emailing staff asking how he is doing. They all said good things and staffs were wonderful when I met them. However, I picked up Koda today, he looked like he lost a huge chunk of weight (6-9 lbs) within a month, I can see his ribs walking and he feels so boney. I was heart broken and when we got home, he was glued to me and would not let me out of his sights. I was charged about $2.4 k for a month and for a good package with 3 playtimes. I really don’t understand why he is so skinny and malnourished…. When I asked the staff why he got so skinny, she just told me that because he has a lot of playtime… I don’t think so.. that makes me uncomfortable. Koda is my baby, it hurts me so much to see him so malnourished, and he would always eat anything and non stop. This is not our first boarding. He has never came home like this. I hope this place would give me a better answer and improve the system. UPDATED 03/28/2023 Cassidy (from the pet lodge) has reached out a day after I posted the review and was willing to pay for Koda’s vet fee and check if he is unwell. Koda’s exam came back perfect other than being underweight (lost 8 lbs in total after the stay) After a lengthy discussion with Cassidy, she was concerned and changed the pet lodge policy for every pet that stays longer than 7 days needs to get a weight check to prevent the same thing from happening again, and afterward I requested some compensation for Koda’s stay and we agreed on refunding $400 out of $2.4K. I’m glad to have talked to Cassidy and she was proactive to make changes to better observation on these long term pet’s nutrition level. I’ve changed my review from one star to four star!
This place was great when I went with my last dog, but now I can’t even get pricing. It’s not on the website, the phone went to voicemail, and my e-mail was responded with my account is not up to date for this dog (the other one died) so I can’t get pricing until I fill out some form and back and forth. Too hard, simple question.
This place is pretty pricey, but I feel so comfortable leaving my pet here. It's worth the money to know she is being cared for. She has stayed here twice and was remembered from the first visit. Staff is very friendly and the facility is clean. Much happier having her close to home rather than having to take her to Reno. Easy pick up and drop off.
Customer service
I had a great experience with Dena and Liz. I booked my appointment one month early before my trip, Dena called me and explained their process and logistics over the phone and sent me a confirmation after our chat. 1 day before my trip, Dena emailed me to confirm our appointment and called again the next day to make sure I understand how my dog will get picked up. Liz was our dog Walker for the day, she met with us on time to pick up my dog and took care of her for a day. She sent me texts, pictures and a video for status update throughout the day. At the end of the day, my dog returned to us on time as a happy and tired pup. I would definitely use this service again next time when we are in Truckee.
I have been a client of Dena / Got Dogs? for over six years. She and her team have been punctual, trustworthy, and friendly. In addition, Dena has been a great resource for me when it comes to discussing my dogs' behavior and needs. I highly recommend her services.
Just a warning to those folks who might use this service. Her 2yr old male pit-mix slipped his collar and attacked my 10 yr old female coonhound in a public place after we introduced them on leash. This dog apparently has attacked other dogs. Fair warning because she said she sometimes brings this dog to customer's houses (others that have used her service also said that Dena said she was going to bring the pit-mix on walks with their dogs). The pit-mix is at least a 60lb+ dog and luckily we were able to separate them within 30 seconds of the attack. My dog was really shaken up and has a large hematoma on her throat that still hasn't gone down even several days after the incident with medication. My dog is 55lbs, but if she was a small dog she would have sustained more serious injuries or could have died. Not sure if Dena got rid of that dog (Shiva), so make sure if you want to use this service to tell her that you do not want her dog at your house or around your dogs.
Really rude phone call. I wanted some information and a possible dog sitter and I was treated very rudely. edit: lol, over and beyond to meet our needs? A simple we don't have space to dog sit today would suffice. I don't need attitude about it being last minute. I understood it was a last minute request, I was simply calling to see if they had any space. It also wasn't all day, it was for a couple hours, I thought this was a professional dog sitting business, not some person sitting dogs in her backyard.
All I want is just an apology, but the woman over the phone is so rude and kept insulting me and refused to apologize. It’s a scam company. They asked me to pre-pay 2 days before the dog sitting service, and they disappeared on the day they are supposed to provide the service. The service I reserved should start at 10am today, I called them 4 times during 9am to 11am , no one picked up the phone, no response for my text. They just disappeared. They ruined my vacation and we have to cancel the following schedule of the day. They responded me finally at 11:30am, refused to apologize, and said the sitter don’t have my phone number so it’s all my fault, how is possible you guys don’t have my phone number despite the fact that I am was texting them and calling them a lot. And when you go over the registration process online, there is no steps to put in the phone number at all, so how dare you kept blaming me and said it’s all my fault?? The woman over the phone is extremely rude, she spend her whole afternoon blaming me and finding excuses for herself,” even after I begged her to stop texting me anymore, but she just refused to stop annoying me(please check our conversation) , this is the worst experience I have ever had in my whole life.
Dina's communication is excellent and she is 100% reliable. She has been taking care of my animals for last three years. Highly recommend.
I love got dogs 🐶. They always have last minute room for my dog when we go up to Tahoe. Weekends too! It takes away the stress when we go skiing or to a beach all day. My dog is always pleasantly tired when we return. …
Dena is wonderful. My dog absolutely loves her. She is reliable, kind and excellent with dogs.
We were in town for our daughter’s wedding and had a last minute emergency need for pet sitting services for 4 dogs. Dena jumped on it and found people to help us out. We were very grateful.
Dancer is in love with Dena and Liz, can't wait for them to come every week day. Such a great, fun service!
Kevin and truckee dog have been amazing with out pup. She loves spending the day adventuring and swimming and we always get lots of pix and videos! She can hardly wait until the next play date. They are extremely professional and reliable, life-savers really, and we wouldn’t leave our girl with anyone else. We are so lucky to have a surrogate family for her that loves her as much as we do. ❤️
Kevin and Shannon at Truckee Dog are simply the BEST!!!! We have golden retrievers that are so very much in love with Kevin especially. He walks them many times a week and when they see his truck coming they start wiggling and talking and can’t wait to go with him!!! It’s very heart warming!!! I highy recommend Truckee Dog for all things “dog” they do a magnificent job grooming as well!!!
We met Kevin on one of our first hikes near our house last October. We have 2 Goldens and he was with 2 other Goldens. The pups hit it off. Soon thereafter we contacted him to take our pups on a group walk. They absolutely loved it! Kevin is a natural with caring for dogs. He is kind, professional and very reliable. Also, it’s great to see the videos he posts of their outings on YouTube. All the pups look very happy. We know that our pups are in good hands with Kevin. We highly recommend him!
Kevin and Shannon LOVE dogs and it really shows in the quality and care they put into their pet sitting, dog walking and grooming services. They took amazing care of our elderly dog. Kevin spent real quality play time with her, took her on walks suited to her age and temperment and sent us photos of her playing every day while we were on vacation. We knew our baby girl was in the best hands with the Balfours and Truckee Dog.
Kevin and Truckee Dog are terrific for morning pack outings, grooming, and boarding. Our dog loves him and comes home tired and happy. Kevin is super reliable, responsive, kind and great with the dog's unique needs. Highly Recommend.
Kevin does an amazing job with our dog! Half the time she doesn’t want to come home!
This man has anger issues. I wouldn't trust him with my wigglebutt.
Luna and I LOVE the Pet Playhouse!! We’d had an AWFUL experience at another local daycare/boarding facility and then that owner followed up with even worse customer care. But Pet Playhouse is EVERYTHING we were looking for!! Reasonable rates, caring staff who are the same from visit to visit-which gives us both comfort, friendly, warm and consistent communication. This is the place to go if your pet, like mine, is your bestie and deserves the best when you can’t be together!!
My pup literally jumps for joy when she figures out that she's on her way to daycare at Pet Play House. The staff are kind and professional. They often greet my pup by name when we drop in and sometimes send a report card home at the end of the day. I love finding out which friends my dog played with and what enrichment activities she enjoyed. I only wish I got a report card every time! Our experience with boarding has been positive, too. I'm really grateful that I found this place for my dog to socialize and play.
We love sending our boy to doggy daycare and boarding here. They treat him like one of their own and we love the activity sheets that we get everyday. They always have fun events planned for the dogs and Beau always comes home happy and tired!
Our fur babies, Gracie and Gibson love going to the Pet Playhouse for play time and boarding. They get plenty of love and attention and enjoy playing with their fur friends. (They are generally "worn out" when they come home). Always a sign that they had a good time!
He’s been here a few times for day visits and always has fun - even to the point that we’ve dropped him off soley for him to play because he gets excited when we head in. Last night was his first overnight (he has a big anxiety issue whenever he’s not in direct sight of a human for some reason). This anxiety has been an issue as we couldn’t find someone local we trusted to overnight him without trying to lock him in a kennel - which he doesn’t do. We picked him up this morning with his tail wagging and excited to be playing - tells us he had fun and was excited to play again in the morning. 100% recommend this place to care for your pup(s).
If u are boarding your dogs or even leaving them for day care please be aware of this spot. We left both of our dogs here for boarding from 6/12/2024-6/15/2024 on pick up day my dog had noticeable scratch on her nose that wasn’t there when we dropped her off!! They simply said “ we don’t know how she got it?” And then both of my dogs came back with a strong coughing/gagging..have taken them to the vet is diagnosed with kennel cough!! Mind you both dogs are up to date on their vaccines!!! Called pet play house and the only thing they could tell me is “oh well we didn’t see anything weird.” Like what’s that supposed to mean?? OBVIOUSLY there was a dog(s) there that were sick OR they did not disinfect the room properly!!!! Now because of their negligence my poor dogs are sick and I’m making an extra unexpected expense.
This business is wonderful. The staff is friendly and caring towards the animals in their care. They are easy to work with and the website is easy. I'm so pleased that our Bella is happy to go and tired when she returns. I'm impressed with the little report cards my pet comes home with. It's cute. I also am impressed with the services they offer. Thank you all for care you give our girl while in your care.
My fur baby absolutely loves going to “school”. That’s really all I need to know. Every time we exit the freeway onto 4th street she knows exactly where we’re going, and she can’t get out of the car fast enough when we park. Also, I love love love all the cute parties they do around holidays. They cost extra but I’ve always been pleased with what we get out of it. I can tell the girls who work there like the dogs and they seem to know them personally. Another big positive is they have the dogs wear Velcro collars for safety. They are very picky about vaccines, which I appreciate. We love Pet Play House!
July 2020: First review about this place and I may have updates: It is our Beagle's second day here. Our dog has some anxiety/fear toward strangers (he is fine with dogs) and he's going through regular behavior training with Bark Busters (another great company). Before we moved to Reno, NV, we had paid a visit to Pet Play House and explained the situation to them. We travel a lot and need a safe/friendly place where the dog eventually feels comfortable just like where he used to go before we moved to Reno. The entire place seems well maintained including their overnight boarding areas, pet play areas, and common areas. The lobby is inviting, and the staff seems friendly. On my dog's first day there, he was obviously nervous, everything is new to him including the house, surroundings, people, and the daycare. He did bark a bit but it looks like the staff took it slow and eased him into the whole strenuous experience. We took a break next day and took him back there again and he jumped out of the car eager to go in and make friends again. The second time we took him there was better - he greeted the friendly girl who he met last time and it seems to be going okay. To most people, this review will be overly informative, but to those with dogs that are fearful/anxious, let me tell you know incredibly important it is to have such an establishment around. It is a sure shot way to continue to socialize them and tire them out. I continue to look forward to making our pet a part of your amazing play house. My wife and I are forever grateful to you and your staff already :) UPDATED JULY, 2024: This place is still going strong.
Everyone was very kind upon our arrival. My dog seemed very happy when I picked him up and this is the first time he has eaten all his food while being boarded, which is an indicator that he was happy at his temporary home. Furthermore, Pet Play House was very accommodating when the snow storm made us a day late picking up our dog. We will definitely use Pet Play House again for our next boarding session.
Tonda offers an exceptional service that truly goes above and beyond. Her genuine love for dogs is evident and she goes out of her way to give much more than what is expected. This business provides a level of care and attention that is unmatched, ensuring that every dog feels safe, loved, and happy. I highly recommend this business for their outstanding dedication and the special connections they create with our furry family members.
I wholeheartedly recommend The Professional Dog Mom! Our four month old puppy was terrified of EVERYTHING and Tonda helped us build skills to really work with and meet our dog at her level. It has been a long process, but what we have learned from Tonda has been invaluable to her healthy development toward just being a happy pup. She still has fears, but she has improved exponentially in the last year that we've been with Tonda. And we have improved as empathic pet parents. Our pup is always so excited when she gets to slgo spend time with Tonda. If you are looking for help with your doggo - Tonda is the best there is!
My 3 month old husky mix pup and I just had our much needed first session! Looking forward to having a well-behaved big girl with Tonda’s help :)
Dog training with Professional Dog Mom is just a fabulous experience all around. My pup and I both enjoy going to our sessions...the place is welcoming and friendly, and Tonda is a true professional who is clearly passionate about what she is doing, and cares about your dog's journey. Every dog is different I'm sure, but as for my boy Sam, the results have been amazing! He responds well to all her methods so far; and perhaps more importantly I have learned so much about what makes my dog tick and what I can do to train him myself. I highly recommend some one-on-one sessions with Tonda, they are worth every penny!
Tonda held private trainings at her facility for our 4 month Bernese Mountain Puppy and has been helping with some behavior modification with our 2 year Labrador covid puppy. Overall, it has been a great experience with so much valuable information on puppy training and dog behavior. She is very knowledgeable about dogs and really listens to the owners concerns. Would 100% recommend!
Tonda is AMAZING! She has a wealth of knowledge when it comes to positive reinforcement and training. She provides so much information and insight when it comes to proper pet care and obedience. We have taken several classes with her and couldn't be happier with what we see happening in our home as a result. We have learned so much from her in regards to mindful and lifelong puppy techniques.She truly is a dog professional!
Tonda is WONDERFUL! We boarded our four year old German Shepard Dog, Koda, for the first time while going on a weekend trip to Lake Tahoe. Tonda took the time to get to know him, ask us questions, and went the extra mile to help him and help us be better pawrents! We had access to the doggy cam and were able to check on Koda throughout our time away. We took a training class with Tonda which left us speechless regarding the knowledge and care she has for the dogs. Koda wanted to go back to the site with Tonda because he felt comfortable with her (speaks volume about a what a wonderful experience he had with her). Overall, we couldn't have asked for a better boarding and training experience. We are grateful for Tonda at Professional Dog Mom. THANK YOU!
Tonda was amazing with our 14 year old lab! She’s loving, caring, and so very patient. So happy to have found her.
Tonda does an amazing job taking care of Salem. I never have to worry about him when I’m out of town because Tonda will make him feel at home and Fate will keep him company. Tonda is absolutely Salem’s professional mom. Thank you so much!
I have never met someone as dedicated and empathetic to dogs as Tonda is. We have a 13 year old somewhat dog-aggressive terrier mix and we decided to try out her boarding facility after having bad luck with other sitters. I couldn't believe how happy and relaxed our (usually anxious) dog was when we picked her up!! And she had a chance to SAFELY socialize with other dogs in a way that allowed her to be curious but also set her boundaries. Even after so many years with my dog, I feel like I learned so much about her behaviors through Tonda. She's definitely our first choice anytime we need to board our pup!
We came to the Bark House after a disappointing experience with another doggy daycare in the area, and the Bark House has exceeded our expectations. The workers are so loving and caring towards Astro. When I drop Astro off now, he runs out and straight to the front door of the facility. He's so eager to see his friends and the workers. We are very appreciative to find such a great daycare.
Daisy absolutely loves the Bark House. She is always excited when we mention daycare, and when she gets there, she runs inside to play. When it's time to go home, she is always out of breath and ready for bed.
Owners and employees love what they do. They are super friendly. My boys love going 5 days a week. Would trust any other doggie daycare in the area. They come home and eat dinner and crash. They are supper happy and get excided when we turn onto E. Greg every morning. The staff takes excellent care of them and the dogs get to dress up for all the holidays.
Rowdy lives coming here. He cannot get out of the car fast enough. The staff are caring and loving to our baby.
My dogs always look forward to me going on vacation because they love the Bark House! It's like a vacation for dogs. They get super excited when we pull up to the door. I don't know what goes on in there, but my dogs sure do love it! The staff are very easy to communicate with and the prices are great. I always feel peace of mind when I leave my dogs there. They are a family business and very trustworthy. I highly recommend !
Tripp Dogg loves boarding here when we're not able to take him along. As much as we miss him, we know he's in good hands. -Regina
Let me start by saying I am one of “those” dog owners that is slightly neurotic when it comes to my dog. He is absolutely a member of the family and my best friend. Keeping that in mind, I have ZERO hesitation taking him to daycare and boarding at The Bark House. I know he will be absolutely taken care of and loved as though he were at home. Thomas and Krystal go above and beyond and I am so thankful for them for the piece of mind knowing my baby is safe while he’s away from me.
My Gracie loves her time at the Bark House
I tried to give this place a couple of tries before making a final decision how I felt. The first time we dropped off our dogs for our wedding, the man that owns bark house was extremely rude. We were leaving them for over a week (2 dogs) and he criticized the amount of food we brought for them. Passive aggressively making remarks about how “we must be staying a month” and when I giggled and ignored the remark he made a point to bring it up again 2 more times saying how no one does that and to definitely bring less next time so they weren’t inconvenience. I had never been here before, I was leaving my dogs for a week and it really didn’t leave me feeling good about the situation. We decided to try them again for a weekend away. They stated our drop off was 6:30. They also close at 6:30 but did not mention it. I called at 6:33 to let them know we were 2 min away from drop off and the lady rudely said “well no one is there” and I said “really? We have a 6:30 drop off?” And she rudely responded “well its 6:33…” never had I had customer service that wouldn’t take a dog 5 min after a drop off time. Sometimes it even takes 5 min to unload your dog from the car. The customer experience is lacking. It doesn’t make me trust how they would treat my dogs if they treat dog parents so poorly. Overall they are just rude people and wouldn’t trust them with my babies. Response to the owner: Our first stay in the system may show as cancelled which is because it was for a stay we requested, it was never confirmed on your end, therefor we found another sitter and it was cancelled. We didn’t hear from anyone. Not sure where you are getting we rescheduled for our wedding?? And yesterday wasn’t rescheduled, we were 5 min late, even called to let you know, and had no way of knowing you closed exactly at 6:30, especially since your company knew you had dogs being dropped off at that time. We did bring an appropriate amount of food. We had half of a 10 lb bag of dog food for 2 dogs for 9 days of stay. The container we had it in had their toys, treats and food which is 10” tall and 5” wide. That’s hardly a large quantity of items for our 2 dogs. Appropriate amount is subjective. If you want food quantity separated our with specific amounts per day, say that on your site. We would’ve been happy to accommodate. Things happen and we wanted you to have enough for the dogs without any worries for such a long stay. You made us feel unwelcome and were very rude. In regards to drop off times, nowhere were we told that our selected drop off was your closing hour. I do not work at your office nor can I see the front door while booking online. You knew we had a 6:30 drop off, that could’ve been adjusted on your end if that time didn’t work. 6:35 is not an unacceptable timeframe. If your system needs to be corrected on what customers can select, that sounds like a customer service issue. You can post that on your site, send an email, give a call with a different time. Lots of options. There are ways of handling issues with respect for your customers and you did not do that. Both of you were passive aggressive or rude each time we spoke to you. That’s the 1 star.
Peanuts loves going to “the clubhouse” aka The Bark House! She has so much fun playing with all her friends and spending the night just to play some more. I feel she is well looked after and that gives me peace of mind. 🩵🩵🩵 Love this place! …
