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Add your pet care details and dates, then invite as many sitters as you’d like.
Pick a sitter and confirm the sit. Relax knowing your pets are at home instead of in a kennel.
Your sitter will send updates while you’re away. After the sit, write a review for your sitter.
Alex did great job with our dogs. I will highly recommend her to anyone looking for a great pet/house sitter.
Communication was reliable and home was left in a nice condition. Fennel behaved exactly as described and was a pleasure. The location is great for exploring some of Cardiff’s more interesting, historic and eclectic areas. I think this sit would be ideal for a sitter navigating their first few sits.
I had the pleasure to sit for Brian and Jane for nearly 2 weeks, and they were wonderful hosts. They provided clear direction on what needed to be done, where to find everything in the house and were very responsive to communicate with on status updates during their trip. Their house is comfortable and well appointed, and the location can't be beat -- in a centrally located neighborhood and easy walking distance to Whole Foods, coffee shops and some lovely restaurants. It was a great home base for me to get to know the city of St Paul a bit better. This was my first time sitting for a Bengal cat, and Benny did not disappoint! He was so friendly and talkative!! He loves tummy scratches, feet cuddles and generally spending time with people. While he's quite active, he also has great boundaries and is very well behaved. I grew quite attached to him in the 2 weeks we spent together and would happily sit here again down the line!
Melanie's house sit was pretty straightforward. We didn't have the dogs during our stay which simplified our stay. Melanie was very communicative and helpful. They have a very large house. It's in a beautiful location. Definitely need a vehicle to get in to town but it's close to Santa Cruz so you have plenty of places to explore. We like to cook. The kitchen is really full and not so easy to locate cooking items so it made it a bit of a challenge to cook. But overall a relatively good pet sit and great location.
This was a quick two days with two very affectionate cats, both of whom were an absolute joy to sit for. While Fennel is perhaps a little more forthcoming with her cuddles, Tarralini will adorably offer up her friendship from afar - a trait I became accustomed to during working hours as she joined me and my MacBook. Houghton-le-Spring is a pleasant little spot with decent access to nearby towns and cities. Anything you need to know is covered in a comprehensive guide complete with a host of recommendations for food, travel and walks et al. Lastly, Jack and Lindsay - in addition to boasting the biggest ice cubes one has ever seen in their freezer - are an extremely affable couple who made my stay as straightforward and as comfortable as a sit could be. Highly recommend.
I had such a great time staying with Savvy and Marnie! They are such sweet and playful dogs!! Kelsey's house is adorable and cozy and incredibly well located in Charleston. It was so easy getting to all the different areas from her neighborhood. Kelsey was super responsive whenever I had any questions. I would definitely house/dog sit here again! :)
Where do we even begin…Kerstin and Zuhri are simply THE BEST. Kerstin is the kindest person who we had the incredible honor to meet. In addition to being incredibly responsive to our messages, she let us stay at her home even before the start date of the petsit so that we would not have to stay at a hotel. She welcomed us into her home with open arms, prepared the house sparkling clean for us, and even bought us some food considering the supermarkets were closed the next day as well as toothbrushes and masks in case we didn’t have them! She also took the time to introduce us to her neighbors so we would feel very comfortable and have a good support system in case we needed it. Kerstin also brought my eye mask (which I forgot to pack) all the way to the central station after her work and sent me off with the warmest hug. She is just the sweetest and anybody would be so lucky to get to know her!! :) Next…Queen Zuhri xD Zuhri is the most independent and low-maintenance yet cuddly girl. She goes out on her adventures from the terrace and comes back when she likes. But she usually just slept near us while we worked all day, which was the cutest. She particularly loved sitting on our laps or on laptop keyboards! xD She is the cuddliest cat I have ever met, and you will surely fall in love with her too. Sometimes, she would also suddenly start playing and running around with her little toy, which was also super cute haha xD She’s totally got her own thing going, and it was such a pleasure to be around her! xD Last but not least, the HOUSE. Just…WOW. The house is a treasure box full of adorable art and projects that Kerstin handmade with her daughter. You really feel the love in every corner of the house. The living room & kitchen space have high ceilings and beautiful windows that welcome the sunlight in magnificent ways. And of course, the TERRACE. Full of gorgeous flowers and happy veggies, the terrace is a haven on its own. We sat outside on the soft mattress with Zuhri a lot, working or eating breakfast, drinking coffee, etc. and it honestly felt like a dream! We went all over Cologne (which is an amazing place), but our favorite spot in the whole city was certainly Kerstin’s house xD I usually feel like going to a cafe after working at home for a couple of hours, but the house was just so open and beautiful that I was always felt beyond happy to stay there xD OOPS! That got a bit long…but I think we were able to express how much we love Kerstin and Zuhri! I’m sure it was rather obvious but we HIGHLY recommend this housesit! xD Thank you Kerstin and Zuhri for everything! We hope to meet you again soon :))
What do most pet sitters charge per day in Kitsilano, Canada?
From to for the cat sitting and from 2850 to 28150 for the dog, additional rates include from 50% to 100% per additional pet, cheap rates are 2840 for the cat sitting and 28 for the dog sitting. On Sittsy you can find a pet sitter who will not charge you anything for keeping your pets at home.
Do pet sitters come to your house?
Yes, you can find a home pet sitter to stay in your house with your pet overnight and provide 24/7 care for your pets. You can include in your listing time the advisable timeframe that the pet sitter should adhere to and not leave your pet alone in the house. Usually, it's not to leave the pet alone for more than 4 hours.
How often should a pet sitter visit?
The pet sitter for the cat should visit at least once a day. For the dogs, the pet sitter should visit at least three times per day, the best solution is if the sitter stays overnight and watches your pets all the time.
How to find a trustworthy pet sitter in Kitsilano, Canada ?
Look at the pet sitter with a high rating, and many previous bookings with good reviews, ask the sitter to make a meet and meet before confirming the booking online or in-person, and reach out to the pet owners where the sitter stayed before asking about reference.
What are the red flags in a pet sitter?
Common red flags in pet sitters are bad reviews from previous pet owners, a high cancellation rate after approval, a sitter who doesn't have a background check, a sitter who refuses to meet and greet in person or online, and a sitter who wants to make bookings outside of the platform.
Is it safe to hire a pet sitter?
Yes, it is safe to hire a pet sitter it's still advisable to see if the sitter has a background check, good reviews, and past bookings and make a meet and greet before confirmation in this way you can reduce risk to the minimum.
Do pet sitters stay all day?
Yes, pet sitters stay all day in your house and also they stay overnight, the sitter can leave your home for up to 4 hours or for a different time that you can discuss during the meet and greet.
Our 18 month old puppy started daycare and life has never been more fun for him. He looks forward to playing with his friends every week and heads out to the beach where he can explore. As a dog parent, I don’t have to worry about him as the staff is exceptional and really do care about dogs. They give us pointers on training and will even spend some time training him. Our puppy comes home very happy which makes it easier for us in the evenings. We are so lucky that we have such exceptional daycare for our little boy!
I take my 9month old energetic Labrador puppy to Noelle’s day care weekly. The staff are all so friendly and skilled! My pup loves going there and I feel at ease that he is well cared for and enjoying the day! Would definitely recommend! I have also taken him to have his nails trimmed by Naoko, who is great!
Noelle's Pet Love was recommended to me by a someone I met at a dog park. I started taking Olive for regular daycare and beach walks since she was 5 months old. She loves going to daycare. She gets to play, gets exercise, gets mental and physical stimulation, and dog training. Olive is well socialized with other dogs and people because of Noelle's Pet Love. Staff is lovely and the hours are very convenient as they offer early drops offs and late pick ups. They even offer boarding and grooming which I have not yet tried but if I ever need it, it's good to know it is available.
My labradoodle has been coming to Noelle’s Daycare since May and we are so happy with their service! I changed my dog’s daycare because she likes being outside and we have the option here to have her go on walks at the beach. I appreciate the handlers taking the time to get to know my dog and work with her personality. They also provide training to ensure all the dogs at the daycare are engaged and can stay together as a pack when they go out. It has been great for me to re-train my dog for basic things that I had not done so well when she was a puppy. I like that Noelle has us work for a while on one training before moving onto the next level. My dog is much more engaged and responsive to me now. I highly recommend Noelle’s for your daycare needs!
Our 11 month old rescue pup Benny started with Noelle when he was 4 months old. He loves going to his "club" and the beach walks are a highlight of his day! Benny has also boarded with Noelle several times including a longstay of 2 weeks over the summer. We appreciate the care, training and professional team who really seem to like Benny! Noelle loves dogs and it shows in the way she operates her business. Thank you!
We are new to Noelle’s and have found the staff amazing and the hours convenient. It’s the first time we’ve used a dog daycare and I was nervous to leave our new pup. The staff are so welcoming and attentive, and Nugget loves going there. We really like the videos of their beach walks and I’ve already recommended Noelle’s to our friends!
Noelle’s has been an awesome place for Willa. We transferred to Noelle’s daycare after our previous place shut down and we have been thrilled by how attentive they are to the pups and their wellbeing. When boarding Willa, although we missed her, we knew she was in excellent hands and our anxiety went way down. They also provided regular updates and it was so nice to see her having fun. Highly recommend Noelle’s Pet Love to anyone looking for a safe and dedicated daycare, grooming, and boarding.
When we attended our first session at Noelles Puppy Training Classes my 4-month-old, active miniature pinscher, Coco was nervous and a bit frightened of the other dogs and people. By the last session, her behaviour had improved enormously, as she played with the other puppies and followed commands. She can now sit, stay, drop, leave it, and come when recalled. Sandy is a great trainer; she is very knowledgeable and patient. I would highly recommend her classes. We are already enrolled in the Young Adult training class and can't wait!
Unfortunately my experience with Noelle’s daycare does not reflect the other reviews. Being new to the City, I was looking for a daycare for one of my dogs to attend while at work. He’s been attending daycare since he was old enough to go, without issue. After attending daycare, he started exhibiting aggression towards our other dog at home. I contacted Noelle about this and she suggested hiring Sandy, the behaviourist they have on staff. Fast forward a couple weeks and I’m told that my dog had a bad reaction to another dog but that the other dog was asked to leave the daycare. I was surprised and felt badly but was told the dog had “other issues”. Well the very next day it was my dog being kicked to the curb. I was told someone would reach out to provide me with further info but no one did. To clarify, I’m not ignorant, I know my dog has issues, some of which likely related to all the change that comes with moving. In an email exchange with Noelle I told her I was disappointed to have not heard from her and the lack of feedback I’d received generally, given the amount of money I was spending. Clearly hitting a nerve, she responded that my dog had multiple instances of aggressive behaviour at daycare and that I knew about it. I was genuinely shocked. The only time I was told anything was the one time I happened to meet her in person at pick up when I asked if my dog was ever let off leash during the beach walks, to which she responded yes, but only when the tide was out. Fair enough, but I never saw him off leash in any video except the first one. More upsetting though was that she told me that my dog would never change and this behaviour would continue. Well why had I spent $1100 on her colleague, the behaviourist trainer, then? I’ve now had experiences with daycares across three different provinces and have never had a more negative (or costly) experience. I will give two stars; one for some of the staff who were nice at pick up and drop off and the other for the convenience. Otherwise would not recommend this business to those looking for daycare or a trainer. I’ve worked with many dog trainers over the years and never once have I been told that my dog will never change or been communicated with so rudely. Not every style of training will work with every dog, telling me that would have been sufficient.
We love Noelle’s!! Our boy Fred is always so excited when we pull up, we know he loves it! The fact that they do one on one training and send out videos explaining what to work on at home, really sets them apart from all the other daycares!! We would 10/10 recommend!!
This is our favourite dog sitter in Vancouver. Our dog is a little fussy with who looks after but adores Lauren and settled so quickly. She is great at helping our naughty sausage socialise with other dogs, gives lots and lots of cuddles and walkies and we don’t ever worry while we are away as she is in 100% the best hands. We got photo updates and messages letting us know how our doggo is getting on and it’s so nice to have someone local that does the same daily walks so it’s not too scary for our doggo being somewhere new. Thank you so much Lauren for taking such good care of Bun 🐶❤️
I trust Lauren with the most important members of my family as she treats them as if they are her family! From the minute we met her, you could tell there was an instant bond and trust. She has a natural ability with dogs. I never worry that they aren't getting the best care with her, from dressing them appropriately for the weather, and even coming back to check on them before leaving the building, even if she's already finished her appointment with them. I am always happy to get reports of her visits, of how it goes and what they get up to. I know I can really rely on Lauren. I appreciate the fact that if they won't walk far due to the bad weather, she makes sure to spend extra time to hang with them to give them love and attention. I really like using Lauren for dogcare, because she is very trustworthy, reliable, goes above and beyond the scope of dog care, the dogs love her and she loves them! I never have to worry because I know they are getting the most love and attention possible.
I honestly don't think I can ever write a review that fully describes the way Lauren has impacted our family. I met her while she was walking other dogs I knew from my building and I instantly could see that Lauren was different than anyone else. We have now had Lauren in our lives for two and a half years and honestly we are so lucky to have found her. She is a second mother to my Bella. Lauren sees every dog that she works with as her child. I was incidentally two days away from giving birth to my second child when I called Lauren to see if she may be able to help with Bella while I was going to be in hospital. We had about an hour conversation on the phone and then she came the next day to meet myself and Bella. From the very beginning they fell in love. Bella adores Lauren and vice versa. I can't explain to you the relief I had that we had Lauren during this time. She was so accommodating to us. Lauren assesses the dogs she walks and cares for on a continuous basis. She keeps communication open all of the time with updates and photos. I have Lauren to thank for the most beautiful photos of Bella (including the one I've added to this review). My Bella is a very anxious unconfident girl but with Lauren she seems to lose all of that. The bond they have and the relationship they have is unbelievable. Recently we went camping and decided not to take Bella as it was our first time camping with our kids. I didn't feel sad or worried about not taking Bella as she was going to be with Lauren. Literally Lauren is Disneyland and Love all wrapped up for Bella. Lauren is a trustworthy and genuine person. She not only spends extra time with Bella... talking, cuddling and kissing her before she knocks on the door she also has gained such a bond with my kids. We love her and appreciate Lauren so much!
I always know our little dog will have big fun when she stays with Lauren! Our dog loves her and I never have to think about her while I’m gone, zero dog parent guilt. Highly recommend.
Main street Dog care has taken care of our dog several times, all with the same result. our buddy returns home the happiest we have seen him, clearly from the love Lauren extends to her canine friends. whether its just a day walk, an overnight stay or an extended homestay Lauren provides the most amazing care for our dog and many times sends us photos to show us how happy buddy is in her care. actually Laurens photo skills are quite excellent too! we will never hesitate to trust our dogs health, safety and well being to Lauren and the Main street dog care team. thanks Lauren!
Lauren is amazing! I've left Elvis with one or two professionals before for a few days and had never been that happy with the result. Lauren came recommended to me by a client and I'm so glad we found her. It's so obvious how much she cares for the animals in her care, and she really goes the extra mile to make sure that your fur baby will be happy. We got lots of text updates and TONS of cute photos (including the one I'm attaching), and it was just so relieving to know that he was happy with her and that she was making the kinds of decisions for him that I would. Hands down the most relaxed I've been leaving him with anyone other than my own husband.
Lauren is amazing! She takes my pup on private and group walks on a regular basis. My dog gets so excited each and every time she gets picked up for her walks and will shower Lauren with love and affection. Lauren is professional, reliable and she truly loves what she does and it shows!
Lauren has looked after my dogs many times. I have used her service for over three years now. My dogs always have a great time with her, and I know I can count on her to do a great job. They definitely get first-hand treatment and affection, and it makes me very happy to know I can go on vacation while my dogs are in great hands.
We have complete trust in Lauren with our dog. We know she loves her the same way we do and know every decision she makes around her care will be exactly the same as what we would chose. Her connection with animals is amazing. We would highly recommend her!
I love the fact that she obviously loves my dog as much as I do. Lauren's longing to have Penelope snore beside her and let her sneeze in her face is incredible. She is beyond attentive and sweet with Penelope. I never worry because she is very trustworthy. It's not a side job for her, it's what she loves and does for her livelihood. She's extremely good at it. So good that I never get the guilt trip from Penelope when I return home. I love knowing everything will be better than I left it when I come home. I have recommended her to all my friends and will continue to do so. I will always choose Lauren!
Fiona at Vancouver Pet Care is pretty special. My husband and I had been nervous about bringing in someone who we’d not met before to care for our cats … but Fiona put us at ease pretty quickly. We’ve never lost that sense of confidence and ease in having Fiona come into our home while we’re away. It’s such a pleasure – and a relief – to have her to depend on. It’s clear that Fiona cares about the work she does and has a great affinity for animals. I love getting the pics and mini videos of our two wee beings from her, allowing us to be relaxed while away from them. We highly recommend Fiona if you’re in need of a pet sitter!
What can I say? Fiona is the best! There's no one else I would rather leave my sweet kitty with than her. I have absolute faith and trust that my cat Bea is getting the best care possible. I always have worry-free getaways because I know Bea is in great hands. Even better, Fiona sends detailed updates and photos after every single visit. She is an absolute natural with animals and you can tell she genuinely loves all her clients. She is also super flexible and accommodating. I have used her many times over the last year and a bit and I couldn't be happier with her service. If you're looking for a cat-sitter look no further, Fiona is it!
Fiona is amazing with our dogs, they are always super excited to see her and always come home tired and happy. She is easily contacted and replies quickly. We also love our daily dog video clips and photos from their walk. I would recommend her services to anyone!
Fiona is amazing. She does not just "watch" your pet/family member. She takes them on a wonderful adventure of their own. My little love had just as much fun as we did. I highly recommended her for anyone who loves their furry/feathered or scaled family member. The photos and videos she send sets you at ease that all are having fun. Thank you Fiona for adjusting your schedule for our emergency. We will definately be using her service again. WAY above and beyond Fiona!!!Quality care above all!
Fiona is fantastic - I recommend her to everyone. She is responsible, reliable, friendly and my usually-shy dog loves her. She has always found a way to flex her schedule to fit us in when we really needed it - for a last minute work emergency, or when I hurt my knee and suddenly needed help with walks every day. She also always sends adorable photos of my dog having a blast. She is knowledgable about dogs and training and has always been really effective working with my dog even when he was a 100+lbs of puppy energy.
Fiona is friendly, professional and takes great care of my dog. Whenever I see my dog with Fiona, I can see how much she loves her. She sends photos and videos of each walk - the communication is great. I would highly recommend Vancouver Pet Care.
Fiona! Where do I even start!! We had her stay for four nights; This is the first time I had to leave my dog with someone and she took away all the uncertainty. Such an amazing, professional yet personable lady. Winston LOVES her and I can tell she truly cares about him. She even took the time to train him! She communicated quickly and regularly so I never had to worry about him. I will definitely continue to use Fiona as a dog walker and a pet sitter. :)
The peace of mind that you get when Fiona looks after little Oscar is second to none. She did a fantastic job looking after our little toy poodle. Very punctual, caring and overall one of the best out in the business. Not only does she put the time and effort into every little or big pet she looks after and walks, she treats all of them as her own. I would highly recommend using her services for short or long pet care or even for causal walks. Thanks Fiona! You are one of a kind!!
If you are looking for a trustworthy and caring individual to look after your pet, look no further! Fiona is incredible at what she does. She is reliable, caring, and always goes above and beyond for your pet. She has taken care of my cat numerous times and I always come home to a very happy kitty. She is also very skilled when it comes to administration of medication. I can guarantee you will not be disappointed.
Fiona is very caring and professional. Our pets love her and it gives us great peace of mind to have her caring for them while we’re away on vacation. We would definitely recommend her to family and friends!
I’m so happy I found Bark avenue! Ava is so kind and very quick to respond. My puppy Ralph met her when he was 6 months old. She took him on a solo walk first and gradually introduced him to the other dogs. Obviously he has a lot of puppy energy so I appreciate her patience with him and also she follows any training direction I give. Ralph is also being walked by Ella and Kristine. He absolutely loves all of his walkers! These girls always give feedback on how his walk went and provide pictures and videos of him with his friends. I know Ralph is safe and well taken care of. I highly recommend bark avenue!
I have used this company for over a year now. I lucked out and found Ava through other dog owners at the park and I am so happy with the recommendation! I have a 3 year old 65lb labradoodle and Ava and her team are great with her, She's always tuckered out when I get home from work and it definitely reduces my guilt for leaving!!! I really appreciate the pics they send during walks and for making sure my pup has clean water when they drop her off and I'm not home. Thank you!!!
Simply the best!!! Better than all the rest. Most people don’t know this, but Tina Turner was actually singing about Bark Avenue Dog Adventures in her famous 1989 cover and our dog Zelda actually is the original mastermind behind those lyrics. ok but seriously, we love this team and are so thankful for them. Ava and Ella are incredibly caring, attentive, communicative, and they always put your pet’s safety and comfort first. There’s nobody else we would trust and recommend more for walks and pet setting. Thank you bark ave for making all of our lives better 🐶💕
Ava absolutely knocked it out of the park and exceeded expectations. We were a little anxious about who to turn to for dog-sitting with overnight stay in our home, especially because it would be 9 days with our special needs senior chihuahua. If you're not sure who to trust for dog/house-sitting, we highly recommend Ava and Bark Avenue. Professional, experienced, communicative, caring and trustworthy! When we reached out initially, she was prompt in responding to email and offered a free meet and greet, which was great. We received multiple updates each day of our trip, and the peace of mind was invaluable. Also, as an added bonus, our home and plants looked great when we got back! Our girl even warmed up to her, which is not an easy feat. Thank you so much for everything!
We love Ava and Ella. They are so good at matching our dog-selective boy with others dogs he will get along well with and they help him build confidence on-leash. I also really appreciate how professional Ava is.
Ava and Ella are great, professional, reliable, caring, attentive, responsive. They are flexible and happy to accommodate my doggy's special needs and I don't have to worry at all about Kaya when she's out on adventures with them.
The best . I wouldn’t trust anyone else / any other company for my two boys!! Thank you so much bark avenue team 🙏🏼🙏🏼 Louis and Theo adore you!! …
My frenchie has been going on group hikes with Ava for the last six months. Ava is passionate about what she does, and is very professional/punctual/communicative. My Frenchie adores her and I get to feel comfortable knowing my dog is in the best of hands and with a carefully selected, well behaved group of dogs. If it was up to my dog, she’d walk with Ava every day.
What a great find Bark Avenue Dog Adventures is!! Ava has been super reliable and my 4 yo Frenchton is always excited when he sees her and ready for a good nap when she returns him. Great feedback on how he did that particular day. She's also conscientious regarding the weather. When we had a cold snap she suggested waiting a few days for it to warm up. My little guy doesnt handle cold too well. Very short hair. I would highly recommend B.A.D.A. for your furry friend.
Ava is amazing!!! Living where i live, ubc campus, its so hard to find a walker- either private walks or group, to come out, but im so glad that i found Ava. My dog Harbour is going through his teenage stage, so some of his behaviors can be challenging- however Ava has put together a plan where her walks engage Harbour mind. He comes home exhausted and happy. I love that Ava communicates with me through pictures, videos of Harbours walks and keeps me informed on how well hes doing .. Ava, we are so happy and grateful for you! Thank you for loving Harbour💜💜
We love Adventure Den! The staff are incredible. They are so warm and friendly! I always know my dog is in great care. My dog goes there five days a week and has also done some overnights. I trust the folks at Adventure Den wholeheartedly! I recommend daycare and boarding to anyone in the city! For anyone with long working hours, they’re open early and close late, it’s great!
Harlow is a very high energy border collie puppy who started going to Adventure Den when she was maybe 5 months old. Their staff are extremely knowledgeable and kind. I had no idea that Harlow could potentially have anxiety when she was there as I took it as excitement. The lovely staff noticed her extreme energy and put a weighted vest on her which calmed her down! Showing that she was just a bit anxious. Great communication! I appreciate the community they’ve built there and will continue bringing Harlow :) Thank you for all you do! Hil & Harlow
We have a large, good natured, overly enthusiastic puppy. Canine Adventure Den has been a wonderful experience for him and us. We have placed him in the doggie day care often, and have left him there for several day stays when we went on holidays. They make sure he doesn’t get overly stimulated, but he has a chance to play with other dogs. He always seems happy to go and calm when he gets home.
This place is a saviour for someone dealing with chronic conditions! I was injured a month after getting my best friend and when my dog's energy gets too high for me to manage, a day of stimulation at the Adventure Den knocks her out for a couple of days. I love picking Takoda up after she is there, because she gets extra droopy skin on her neck as she struggles to stay awake, but most importantly because she is so happy! Everyone I have encountered there has been polite, caring, respectful, and loves my silly pup. It allows me the opportunity to take the time I need to care for myself, and for that I am truly grateful!
Our dog had a better experience than Rex Hotel. Thank you to the staff that creating a welcoming experience for Lj. We will most definitely bring Lj for a longer stay.
Highly recommend Adventure Den for your daycare and overnight dog sitting needs! Pick up and drop off couldn’t be easier and my dog always comes home exhausted after his full day of playing and socializing! The staff are friendly and seem great with the dogs. Bonus points for posting photos and videos of all the dogs on Instagram!
I recently boarded my 3years old recuse dog for the first time, and I was really worried about how he’d handle it due to his past bad experiences. I’m so happy I chose this service! The staff was very caring and always responded promptly to any questions I had about my dog. They made me feel at ease, and my dog seemed good in there. Much appreciated for their care & attention
When I arrived to fetch my fur buddy and he was reluctant to leave after a nine day stay, I knew that he had a great stay at Canine Adventure Den! He was well looked after and I was kept updated on his stay whenever I asked. Very professional and highly recommended! Today he was there for the day and he had another good time - after eating his dinner, he is snoozing, completely tuckered out!
We have been taking our Australian Shepherd dog to Adventure Den for about 2 years. We have put him in daycare and boarding countless times. He loves daycare and the employees there. When we receive him afterward he’s always happy and tired. We have talked to Colm, the assistant manager, a couple of times about our dog and he’s always been understanding and kind, helping us if we had any issues. We highly recommend Adventure Den to anyone! Thank you to everyone who works there for making Julio, our dog’s stay so fun!
Nathan and the team at Adventure Den were amazing with our puppy during a long weekend away. They were super accommodating, responsive, friendly and helpful. The team went above and beyond for us to ensure we had a stress-free vacation. Highly recommend!
My dog Indy is pretty socially awkward and introverted and he loves it here!!! The staff are all awesome, I have never had a problem. They are super responsive and always give prompt updates as someone who gets stressed about leaving my pet with someone else. They obviously know what they are doing. Indy always come back sleepy and happy and freshly bathed. Great for daycare and longer stays. Below are some pictures of him during his time there. 🙂🐾
We recently sent our dog, Cookie, to Jet Pet Olympic Village in Vancouver for nearly a month of boarding, and we couldn’t be happier with the experience. Like any pet parents, my wife and I were initially concerned about how Cookie would adjust to such a long stay. However, the staff at Jet Pet quickly eased our worries with their exceptional care and attention. They communicated with us regularly, providing updates and even photos, which reassured us that Cookie was in great hands. It was clear from the start that the team at Jet Pet genuinely loves and understands animals. They built a wonderful bond with Cookie, who seemed happy and comfortable throughout the stay. Special thanks to Moumita, the manager, for her professionalism and dedication to ensuring Cookie’s well-being. We wholeheartedly recommend Jet Pet Olympic Village to anyone seeking reliable and compassionate care for their pets.
Jet Pet Resort Olympic Village did an excellent job caring for our 18-year-old senior dog, Sherry, during her three-week stay. It’s rare to find a facility willing to accommodate such an elderly dog, and they made thoughtful adjustments to meet her needs. Sherry has limited vision and hearing, so they kept her in their office area to ensure her safety and comfort. They carefully followed our feeding instructions, and when she had a minor nosebleed, they promptly informed us and took her to the vet for care. We’re grateful to Moumita and Tanya for their kindness and attention to detail. They went above and beyond to make sure Sherry was well cared for, and we wouldn’t hesitate to recommend them to anyone looking for reliable and compassionate pet boarding.
We have been taking our French Bulldog to JetPet OV for about 2 years - almost every day of the work week - and it has been a fantastic experience. He always leaves happy and tired, and he always looks forward to going. The staff are excellent and treat him like their own, and his socialization is great as a result of the time he spends there. If there is ever any issue at all the staff are quick to communicate. Once when our dog was boarding and seemed a little unwell the staff went above and beyond to make sure he was ok and we felt he was in the best hands. I’m very surprised by the few negative reviews here - not our experience at all. Sure it smells of dog pee but for an indoor facility I’m not sure what people expect. JetPet OV is great!!!
I recently had an appalling experience with this pet daycare and will never bring back my two French bulldogs. Although my dogs are accustomed to daycare, this place was a nightmare. When we picked them up, their ears and noses were bleeding, indicating a severe lack of proper care and supervision. The facility itself is absolutely disgusting and reeks of terrible odors. Every time I called for information, the agent seemed clueless and constantly put me on hold. The visible areas of the facility were filthy, making me dread to think about the condition of the hidden sections. I highly recommend against bringing your pets here. They are negligent, extremely expensive, and utterly incompetent. Terrible company.
We left our fur babies at Jet Pet for 11 days and we were over the moon with experience. Our pups happy and healthy when we picked them up even had had baths!!! Jet Pet was quick to text back and answer all questions and send pictures! We were able to watch our pups during feedings and bedtime and talk to them aswell! Our one pup has a sensitive stomach and they sent us a pic of the food to make sure she would be good! They went above and beyond. Will definitely be bringing them back!!!
Our small dog Tokyo had a fantastic stay at Jet Pet for a week and we can say that we feel at ease with their staff taking care of him while were away. They are responsive and did a great job at updating us. Highly recommend!
My two dogs boarded at Jet Pet for a week recently and had the best time. I'm so impressed by the level of care provided by the staff! We were welcomed so warmly when I went to drop them off, and they remembered details about my dogs' health concerns and personalities. I also loved seeing photos of the two of them on instagram. Both my guys are friendly, but one of them is a senior and can get overwhelmed in rowdy and loud environments. He was kept in the kitchen area with other calm/senior pups, where he received lots of attention from the staff and got to take lots of relaxing naps. My other dog is young so he was placed in the "Tiny Tots" room where he got to play and run around all day. I'm an overbearing and slightly paranoid pet mom, and it takes a lot for me to trust a facility with my dogs. But their time at Jet Pet was so great that I'll definitely be boarding them there whenever I travel in the future. I'm so happy I get to enjoy my time away while having the peace of mind that they're being well taken care of. Can't recommend Jet Pet and the wonderful staff enough!
Our Charlie Sheen loved his time at Jet Pet and we loved that he was so well taken care of. He had a great time! He did't want to come home with me when I picked him up. The photos posted area always great to see. Charlie Sheen will definitely be returning for another stay at Jet Pet. Highly recommend Jet Pet.
Marianna and Camila are great at Jet Pet. They are super sweet and helpful. I have been using the daycare for years and they are always great with my two dogs who are full of energy and rambunctious.
I've been taking my dog Lady here since she was a small pup. I know if she likes a place or not by how she reacts when we return: lets just say she completely forgets about me when she sees owner, Dave. Her best pals are now the ones she plays with here everyday. I take her there five days a week as my job prevents me from being able to watch her throughout the week, and rest easy knowing she's under the care of Dave and his kind staff. I highly recommend this place.
Cara has been going to puppy daycare for a week. She loves it and I love the fact she comes home happy, exercised to the full and all of that frenetic puppy energy is spent. Best investment I’ve made to give her a solid start to her life with me. And, Dave is brilliant - a kind of dog whisperer. Give yourself a break and let Embarkadero do some of the heavy lifting- puppies are hard work. Cara will be going there for a good, long time. Superlative, no nonsense care.🙏🏻
Pepper loves coming here, and always has a great time! The staff take excellent care of her and always remember her. The location is the highlight for us - I work nearby and it's such a great advantage to be able to drop her off there.
I have a 5 month old puppy that was afraid of people and dogs. When I reached to CityDog we talked a lot about it, the owner was happy to give me tips and show me the place. He went in person to introduce my puppy to the pack which was accepted super fast. He is very good to apply corrections if needed in case of excitement or others, what I didn't find on other dog cares. I didn't want to leave my puppy in a dog care where people don't know about dog behavior and acts like a dog park. I wanted my puppy to build a foundation and learn acceptable behaviors and I found it with City dog. My puppy now is more confident and don't panic when see people. Super recommend. Thank you for all the attention always.
We’ve taken our pup Riggs to Citydog daycare since he was four months old, he’s now 9 months. They are very flexible and prices are good. Dave the owner is attentive and ensures the dogs play with like minded pups. They always recognized Riggs (we only went one day a week). Riggs loved going there. Sadly we have moved away and are looking for comparable service.
I highly recommend city dogs daycare! I've been taking my puppy since she was 15 weeks old (8 months ago). I was nervous to leave her there at first but it became apparent after a couple of days that she loved going! It helped her work on her social skills and she's a more confident and friendly puppy for having spent so much time there. All the staff are lovely and you can tell they know all the dogs and understand the social dynamics meaning good interaction and outcomes for your dog. Also very well priced!!
Our pup Cali has made so many friends at CityDog. When we are at the local park in the evening or on the weekend, and I see her quickly start playing with another dog I ask "Does your dog go to daycare?" and owners respond something like "Yes at CityDog! Oh that's why they are such fast friends!" It's happened multiple times now. When we moved to Yaletown I was so stressed about what we would do - we had private care for her in the burbs, but we didn't know anyone that could take her here in the City. A friend recommended CityDog from having seen them walking the dogs in the neighbourhood. I did extensive research - turned out they are the only daycare in the area that walks the dogs! We had worked so hard on house training, I didn't want her somewhere that let her go to the bathroom anywhere she pleased, so the fact that she gets a couple walks a day with their team was a huge factor. Cali doesn't smell when we pick her up (like at previous daycares I've used for my dogs of the past), she is happy and I think she really loves her time playing with her friends while we are at work. She has a lot of energy so it's good that in the evenings she's more calm, having played all day. Also, our schedules change so sometimes we take her and sometimes we don't need to and it's all good - no appointments needed after the initial visit and background check (your dog has to have all their shots) - so we are free to take her as needed and the flexibility of that is great. Also, CityDog arranged adorable pictures with Santa at Christmas time and celebrated Cali's birthday too! Honestly I wasn't expecting such amazing attention for our pup - I've even shown up to see Dave playing his guitar and singing to the dogs - so sweet. Highly recommend CityDog! We love Dave and the CityDog team, so grateful to have them in our neighbourhood.
City Dog has been such a gift to my dog Perkins. Perkins is a rescue and needed a lot of special attention when he started to socialize there. Dave at was amazing at helping him to feel safe and helping him come out of his shell. He loves this place and loves to play with the other dogs there. Thank you!
My dog has been going to City Dog for 10 years now. The owner and staff are fantastic and very accommodating! My dog loves the social atmosphere of City Dog. I really appreciate that City Dog interviews each new dog to make sure they're a good fit and a positive addition to the "pack".
Dave is the best, hands down!!! Lots of small dogs, there's always 2 of them there watching the dogs at all times. No kennels. Dave does an amazing job introducing the dogs. He's there early and stays late. My dog is absolutely pooped by the time he comes back. Well priced fpr the area. Great service. Highly recommend this place. A few Bostons, lots of frenchies, a good mix of small dogs. There's about 20 dogs there and from what I've seen, Dave has them behaving and playing well with each other.
It’s hard to find a good dog daycare in the city, we’ve been through many. This one is fantastic. Good staff to dogs ratio. Very professional. They walk them often. And they are excellent about maintaining supervision of the environment and the dogs interactions… breaking them into separate “zones” sometimes. It’s very good. Highly recommend.
Patiköy was recommended to us by another local doggy daycare because our young active pup needed a bit more stimulation, outdoor time, and larger dogs to play with (previous daycare was small dogs only). We have nothing but positive things to say about this daycare. The environment always seems very calm and controlled, and never over crowded (10 or so dogs in a large space). Our dog can have a hard time settling when a lot is going on, but I've found him curled up on the couch several times during pick up, and he is always excited to be dropped off and greeted by Seda or any of the wonderful staff. If you are looking for daycare 2-3 times a week, there's a great package that includes complimentary 1-1.5 hr hikes in Pacific Spirit. We were also very happy with the grooming services, which include free daycare for that day, and Seda has also provided some super helpful training tips! Would highly recommend Patiköy to any dog owner!
We have had nothing but amazing experiences at Patikoy for our Australian shepherd puppy Nova. Seda the owner and all of her staff are so friendly and knowledgeable and care so much about the animals in their care. We send Nova a few times per week for daycare which has helped her nervousness around other dogs tremendously. She always comes home dead tired from romping around with her pals all day. Nova recently got a full groom and wow, she looks so great. Not all groomers do well with aussies but Seda nailed it! She took her time with Nova who was very nervous with the dryer and provided great tips to keep her coat clean and mat free. We were so happy with Nova’s de shedding and cut that we sent our long haired Siberian cat, Snowball in the following weekend for a spa day too. Before their hair cuts my Dyson was full every day but now there’s just a bit of hair when I vacuum. Finally, we went away this past weekend and boarded Nova and felt totally at ease. We got a few pictures and report card at the end of the three nights with things we can work on in regards to training. We are absolutely thrilled to have patikoy in the neighbourhood and can’t recommend it enough!
As a first time dog owner with a puppy who is very anxious and timid, I was nervous leaving her. However, Patikoy has helped my dog's confidence so much and Seda + the staff are so welcoming and attentive. My dog used to freak out and get so scared getting her nails clipped at other groomer's but Seda is magically able to do it without making her stressed!
I started taking Hutch to Patikoy 2 months ago and I couldn't be happier with the experience! The staff is incredibly friendly and attentive, making sure each dog feels loved and safe. My dog came home tired and happy after a day filled with fun activities and socialization. I highly recommend Patikoy to any dog owner looking for a trustworthy and caring daycare!
My dog Roxy loves this place! She used to be hesitant when we dropped her off at doggy day care, but at Patikoy she is excited to go there whenever we bring her. I will also say that Seda does an amazing job with the grooming - this husky has never come back from grooming so clean before! Highly recommend!
Absolutely LOVE this place and especially Seda! The groomer we used to go to (at a different groomers), moved out of the country and I was worried we'd never find a replacement. WRONG!!! Our 3 yr old corgi has zero concerns when she comes in and they do a wonderful job. She always comes out with her little "loaf" butt and way less fur then when she went in (they excel in deshedding)! Thank you taking care of her as if she were your own ❤️🐶
My dogs love it there! Practcally drag me in anytime we are in the neighborhood. My younger dog hated being groomed at all previous places but is very happy going to Patikoy. And my older dog is 13 and frail. They pamper him quite lovingly. I feel super comfortable with leaving my fur babies at Patikoy
I take Diesel here about once a week and he loves it! He goes right in and starts howling that he's so excited to play with his friends. He had a bath and blow out there about 2 weeks ago and I am still so happy with the results. His shedding is down 90%, which for a husky...is amazing! Will 100% be using the grooming servies here again.
I've been taking my pup to Patikoy 1-2x a week. They are fantastic with the dogs and he loves it there. He has so much fun and plays so hard each day at Patikoy that he comes home, instantly passes out, then sleeps most of the next day too! If you need doggy daycare I couldn't recommend these guys enough!
Ken and Yvonne have been walking my dog for the past 5 years and I couldn't be happier. Not only are they awesome human being but they are truly dedicated to the well-being of my dog. They are caring, responsible and always go above and beyond to make sure my dog is happy, safe and healthy. They have become more than just a dog walker to me, they are now a friend and I trust them 100%. I highly recommend Marpole Dog Walking to anyone looking for a reliable and caring dog walker.
Ken and Yvonne take care of every dog like their own. They are kind and wonderful people who I know I can trust my dog with. My Aussie pup comes back happy from every adventure with them and is always so excited to see Ken and Yvonne when they come to pick him up. We have also boarded our pup a few times now with them and can trust that he gets all the love and attention he needs. Ken and Yvonne always make sure to know your dogs schedule and any of their preferences they should be aware of. They are absolutely wonderful!
Ken and Yvonne are the most amazing care takers for my dog Noah and my parents Dogs Murphy and Dexter. The love and care that they have for all the pets (family members) that they look after is simply incredible. We have been with them for well over 4 years now and cannot recommend them enough. They post pictures daily and it always makes me smile to see their love and our pets through their photos. Our dogs always come home happy and a little sad to leave their love! We are furever grateful to have them both in our lives!
I made arrangements while I was in the US to drop off Noodle on a Friday. However, due to mishaps on my accomodations, they immediately took her in as soon as I landed Vancouver. It was a last minute request and they are very nice folks. I will bring my dog to them again. Ken and Yvonne are really nice. When I was picking up Noodle, they felt they were being separated from their grandchild, Ken’s arm on Yvonne’s shoulder as they bid us goodbye. Noodle would climb up to Ken’s lap as soon as he sat on the couch. Noodle became more affectionate when we returned to the US. Yvonne paid attention to the needs of the other dogs as well. Fed 3x a day plus treats and lots of hugs. They are really wonderful! I will bring Noodle back to them on my next trip.
This is the best place to take your pup! Ken and Yvonne have exceptional dog care skills. Whenever we take our Suka there we consider it a vacation for her as she loves them like Aunti and Uncle! Thank you both for being so wonderful and considerate!
The owners were wonderful and really helped us out of a bind. We had to go on a trip and we had planned to leave Kevin with another boarder. The other dog wasn’t really happy with a new 4 month puppy joining so we couldn’t leave him there. We were leaving the following day so now we had to find someone to leave our puppy with who we trusted. After meeting with them and having a long conversation you could tell they were great with dogs. Kevin instantly felt at home. So we felt comfortable leaving him there. We would get regular updates and pictures and when we picked up Kevin after 6 long days apart he looked happy and tired (must have played the whole time). I would highly recommend Marpole Dog Walking. 5 stars for sure! Very impressed!
Ken and Yvonne are just the best with dogs! They are caring, experienced and my dog absolutely loves them. I have dropped off my dog with them for the day on several occasions so she can get some exercise and play with other dogs. I have also left her with them for one month while I was on a trip last year and they took very good care of my dog. They are probably one of the very few people that I would trust to leave my dog with. Highly recommend!!
Great service run by caring, dog loving couple, Ken and Yvonne. I have boarded my dog, Mason here since he was a puppy. Ken and Yvonne do their best to be attentive with regard to diet and exercise. Mason returns looking well and is happy to go back. All questions are responded to promptly. Thank-you Ken and Yvonne.
Ken and Yvonne are truly amazing - professional, caring, competent and amazing with dogs. They made an impression with me from the initial call inquiring about their services, to picking our puppy Rodney after 2 nights boarding, and everything in between to assure us that he was doing well and sending pictures too! I was particularly nervous about boarding because Rodney was assessed at another dog boarding place and they had to cancel our reservation due to fear aggression he showed when he stopped by for an hour visit. When I told Ken about this experience and to warn him, he was confident with their abilities to manage Rodney and didn’t hesitate to take him in still. They gave Rodney lots of exercise, socialization with other dogs and just as an important love like he gets at home. Rodney was really happy and so tired when he got home. We will definitely come here again!!
Very nice and kind they clean my puppy too.Good job so thankfully
Catcouver and their amazing sitter, Chie, went above and beyond to care for my cat, Eggroll. The entire process was seamless—booking and payment were so easy, and they always responded to emails quickly, which made everything stress-free. Chie’s communication was fantastic. She sent daily updates with photos (even taking photos of Eggy hiding under the bed and in the closet haha) that reassured me Eggroll was in the best hands. Eggroll is an elderly, super shy cat who doesn’t warm up to people easily, but Chie was so patient with him. She gave him the space he needed to feel comfortable, and within just a couple of days, he was greeting her at the door! Her calm and caring approach made all the difference. I’m incredibly grateful to Chie and Catcouver for their exceptional care and professionalism. I’ll definitely be using their services again and recommend them to every pet owner I know.
First time booking for 3 days of my 2 weeks vacation, everything was so easy and friendly! Gael was great and my cat Tuna instantly loves him. I got daily updates and pics also to make sure everything is fine and Gael also checked for her needs. The feeder ran out of food due to my miscalculation and I was so relieved that I got Gael came in since otherwise Tuna won’t get her food. Thank you for everything! It’s nice also to know that I now have a reliable catsitter to contact for future vacations!
We have had Catcouver look after our cats several times while we were on Vacation and Andrea did a wonderful job. One of our cats needed insulin shots daily and we didn’t need to worry because everything was handled perfectly. Also, we appreciated receiving a photo of the cats and a daily update.
Nicole took amazing care of Babette! Babette is shy due to a traumatic early life, but within a week she fell in love with Nicole -- a sure sign of an expert cat-sitter. I'm so glad Nicole will be taking care of Babette for my next two trips!
We've depended on Catcouver twice now for long trips away and they've been a delight to work with. Angela has been an amazing cat-sitter and very attentive to the small things that prevent our cats from feeling lonely. Highly recommend!
We've used Catcouver several times now to feed out kitty while we're out of town, and they always do a fantastic job. They are always very reliable and communicate every day with photos and updates from their visits. I would happily recommend them to anyone who needs a cat sitter in Vancouver.
Catcouver Cat Sitting has been such a positive experience. No more anxiety over leaving my kitty, he was so well cared for. Definitely will use Catcouver again.
Nicole was absolutely fantastic! She went above and beyond to ensure that our 2 cats felt loved and cared for while we were away. She also sent us videos of her visits to reassure us that they were doing well. We are so happy to have found such a wonderful and caring person to care for our little boys. Catcouver made it very easy to find someone!
We were so fortunate to get Andrea for our sitter while we were away recently! One of our cats is a shy FIP survivor with ongoing issues that can pop up during stressful times. Our other cat is an outgoing, playful, very big adolescent who can get anxious and destructive. I like that Catcouver sitters have vet assistant-level experience at minimum, as I was concerned about leaving our cats alone on overnights for the first time ever. But no extra care was needed! Not only did the boys do very well while we were away, Andrea sent daily updates with photos to show it. It was really nice to watch their facial expressions go from unsure/tense on the first day to happy/relaxed and curious on the last day!! We could absolutely tell Andrea was giving our playful kitty the exercise and care he needed. He has a hotspot on his paw that he will lick if he’s bored or stressed - we did expect he would start licking it, because he is attached to my husband and gets anxious when he’s away. He hasn’t touched the hotspot!! Total bonus!! We were especially pleased with the attention to detail in our home when we returned. (Scooped litter garbage was taken out, toys put away, food and litter area were clean.) This is another bonus as our cats are messy and we in no way expected anything above simply caring for the boys. We are SO happy with Catcouver; it’s been a pleasure from first contact onwards and would strongly recommend choosing them, look no further!
My first time using Catcouver and I found it incredibly easy to book and they were very responsive. Tanya was absolutely fabulous and obviously loves cats! She took great care of my cat Tattie and provided me updates while I was away. I was initially worried about using a service like this but now am confident that Tattie will be well looked after when I travel.
Samson is our 12 year old Australian Shepherd and we recently lost our other 12 year old Aussie so we wanted to try somewhere new to board him (we travel often) but at the same time were hesitant to use a commercial boarding facility where there would be a lot of different dogs everyday because of daycare and on the day we took Samson for his assessment there were quite a few dogs there. The staff at Jet Pet North Shore were friendly and welcoming, took time to ask questions and made us comfortable, they seem to care and want dogs with good demeanours. They introduced Samson to the pack and he spent time with one of the staff so they could assess him around the other dogs. We were given a tour of the facility which was very clean and well organized, each dog has a ‘cubby’ in the kitchen where they keep their food and belongings. We like the fact that they separate the dogs into 3 groups for play (small, medium, large) and there is a staff member with each group, there is an inside and an outside play space. They have a good schedule with group playtime in the mornings and afternoons and also have individual quiet time at lunch and in the evenings. Each dog has an individual sleeping room (many different sizes to choose from) and there is a picture of the dog along with info about them posted on their room door. When we picked Samson up from his assessment he was happy so we decided to board him for 4 nights. Samson is a sweet and gentle boy with a very good temperament, gets along with all dogs but at home he is a people loving ‘Velcro’ dog who loves to be petted, give kisses and be acknowledged. Jet Pet has a UTube channel and live camera for half an hour in the afternoons for each group, (you can also watch previous days) but we knew we wouldn’t be able to access it where we were going so we asked Anna (the manager) if they could send us photos while we were away. Anna was wonderful, she sent updates and photos (even a short video clip) and took time to do so even on her day off which we greatly appreciated! When we picked Samson up he was excited and happy to see us but didn’t seem like he was in a hurry to leave so we think he was treated well in our absence. Anna said she kept Samson in the front office with her his first morning so he had some ‘quiet time’ with a human to help him get used to being in a different setting and this demonstrated she really cares! They had taken the time to wash a t-shirt we had left with him as he had an accident the first night. Samson has been sleeping lots since his return (likely needs to catch up on his rest) but he is as calm as he usually is and we believe he was well taken care of! We will be boarding him again at Jet Pet North Shore and may even take him back for the odd daycare day. Thank you to all the staff (especially Anna) and Samson will see you again soon!
Original review (update at the end): Unprofessional and unreliable. To summarize, my Border collie, Freya's experience @jetpetresort_northshore didn't turn out well because they lock the dogs in at night with no one checking for hours, so she scratched their wall. They're charging me for 4 nights despite me going to pick her up after 1 night's stay, and they claim that the scratches are "at least $450 worth of damages" which is ridiculous... I offered to pay a certified handyman $30/hr to fix it (they replied no, they have own contractor). Yesterday & today their pet cams didn't even work so I said I wasn't impressed and wanted a refund for the remaining 3 nights due to their "Smile Smile Guarantee" refund policy, which they won't honour. Furthermore, they claimed I sent instagram messages saying I was satisfied with the service... I didn't even contact them through there. Needless to say, I'm never recommending Jet Pet again, and I'll be disputing the payment with my credit card provider. Update - Anna, the manager, did stay until closing to have a courteous chat with me to clear the air. Although I didn't receive a refund, she iterated that they asked me to pick up Freya for her best interest since she's not a good candidate for boarding due to anxiety, and this would be tough to troubleshoot. However Jet Pet Resort staff do think she's a good and sociable dog. They would like me to return for day care and offered me a free day in the future (instead of a refund) and are not charging me for the scratches in her room. Anna accepted my feedback to re-word their satisfaction guarantee policy and said their facilities had a night watch in the past, but they didn't have enough revenue to continue hiring and it made no difference to quality of care?. Jet Pet does monitor the guests via overhead cameras... but there's no employee on site from 7pm until 7am the next day. After the above discussion I changed my rating to an amicable 3 stars.
Our new black lab puppy has been going to Jet Pet for a couple months now, and I can’t imagine a happier, more caring and safe environment for her to socialize, grow, and learn. Every staff member that I’ve met seems committed to the well-being of each pet, right from entering their facility, to keeping our pets safe, engaged, and clean for pickup at the end of the day. Both our cat and pup stayed overnight for a week, and they both were perfectly well-cared for. Thanks very much for your professional care: Curtis, Jack, and all the rest of the staff - Ellie and Soxie will be happy customers for years to come! Best regards and see you tomorrow! Vincent, Anne, and family.
This was the second time I have left Zena at jetpet. I was so happy with my experience. They were very kind and helpful considering my anxiety of leaving her. The staff are very comforting and helpful when dropping off and picking up. I got to see her play every day in the beautiful outdoor yard on the u tube videos and check on her at night. Looks like she had another fantastic time. See you soon! Thank you Jet Pet resort North Shore
We’re so happy and relieved to have found JetPet! Our dog has long-standing fear reactivity issues with new people in our home, making at-home dog sitting impossible for us. The staff at JetPet have been incredibly understanding, patient, and accommodating with our dog’s anxiety and reactivity. We recently left her for a 5-night stay and loved being able to watch a portion of her day on the YouTube channel. We could see that she was comfortable hanging out with the small or medium dog group and around the yard staff. We also loved checking in on her through Instagram stories. We will be boarding her here for all of our future travels!
It seemed some body kept deleting my review!!! My dog Lemon had three days (November 8 to November 10 ,2023) boarding first time. We booked a grand room with camera, we could know what she was doing in her room. I found she looked bored and pleased Jet pet her some toys, they were nice and gave her. We went back home from trip yesterday.we picked her up in the afternoon on November 10,2023, we gave her a shower and found swollen parts under her arms, a long fresh red part around her neck. All the red swollen parts were under harness. I emailed Jet Pet hoping to know what happened immediately.Nobody answered me. I guessed that someone pulled her very hard and the harness scratched her skin too much and hurt her skin. My son cried when he saw the swollen skin.Today(November 11,2023),we brought Lemon to see her veterinary , the doctor gave her some medicine and cream.
Our two pups have had many great stays at Jet Pet. Both dogs are very excited when we drop them off (one is a Border Collie who would not go inside if she wasn’t happy ). Great staff and great facility.
Jet Pet was amazing for Pepper’s first daycare experience and sleep away from home. For a high energy breed I was a bit worried but the kind and caring staff put me at ease right away. She stayed five nights and I felt totally comfortable- the play cams and Instagram updates showed her having a great time! She was given naps as I requested and the staff followed my other care instructions as requested. They also gave her a bath before home time and washed her bed and blanket. She was happy to see me but didn’t want to leave! Happy smiles from her stay.
It was Lucky’s first time to be in a dog boarding place. Jack and the team have made a pleasant and welcoming experience to Lucky. Kate did a wonderful job in walking us through the process. Lucky was a happy boy when we picked him up after 3-days. Thank you everyone and Lucky will surely come back to see you all again.
JetPet is under new management and it is like a whole new facility! The exterior outdoor yard and the interior have been upgrade over the past months with no disruptions to care or service. Best of all my dog lives the staff and is so happy to arrive and be greeted by her human friends. When I pick her up she is happy and tired. The staff are faithful to take pictures throughout the day so you can get a ‘sense’ of the day. My pup is camera shy, a diva and photogenic…but they try! Thanks so much Kurtis and team! Jane S.
