Pet Sitters in Lomas De Chapultepec

DON'T LEAVE YOUR DOGS!! ⛔️⛔️⛔️ They lost my dog because their facilities are not adequate, they were not empathetic to our pain and anguish. When we found her thanks to Facebook posts, they were also not responsible for the vet's expenses. My other dog came out very nervous and barked at them a lot, as if something had been done to him. I DO NOT RECOMMEND THEM 🥺🙏🏽

Super good service, I left my dog for 5 days and it was the best. They returned happy

I would not leave my dog there again, although the facilities are very good and they received us excellent, with the previous owners we had had an incredible time but this last time they gave us my dog who was super nervous, anxious, thirsty and with a torn chest from so much hard that they pulled him. At the time of giving it to me they were hurting it and the person did not agree to let it go. Apparently he was locked up the whole time and came home super down. I wouldn't trust them with my little one again.

The facilities are nice, they have open air and lots of space inside. Only that they changed management and the attention is not the same as before. The last time we left him, they didn't know how to interact with him when he was nervous and they gave him to us with his shirt torn and pulling him very ugly. I wouldn't leave my dog there again, at least with this new staff in charge, they no longer treat them like before.

I do not recommend it at all, they lost a pet and they do not take responsibility and threaten you

They had recommended the place to me to leave my dog but I wanted to check and get to know the place and it exceeded my expectations, it had good facilities and excellent treatment... I left it for a work vacation and when I returned my dog was happy. ... Without a doubt highly recommended and I would return to the place.

Excellent service, clean and very spacious place, my dog couldn't be better taken care of when I'm away

It is an incredible place, with a lot of peace and excellent care for our pets, it is really worth it and they have all the necessary services, go!!!!

An excellent place to leave your dog, with the best treatment it can receive, and that I do not hesitate to continue using, thank you very much 🙏🏽🙏🏽🙏🏽 …

They recommended this place to me so I could leave my dog and I loved it, the service is super professional, they take great care of them ❤️🐩 …

Super aesthetic and delicious place. A must: Oreo cookies with mezcal

Ramoncito has been going to “school” (that's what we call it) for more than 6 years, and it is definitely one of the happiest days for him. Furthermore, Antonio and the entire team have been the best with him and with us, always assisting us, taking care of him, and pampering him, which is why Ramoncito loves going. We couldn't think of another place for Ramoncito. Thank you for everything and I recommend it 1000%.

I had had excellent communication but afterwards they did not respond to my messages, the ideal is that they openly say that they do not accept any furry so that one is not bothering them, on the occasions that they stayed they only sent me 2 images and that was due to insistence.

I took my dog for boarding and they took very good care of him, they sent me photos and videos to see how he was doing and the best thing was that he played with many dogs Very reliable, I highly recommend them!!!

Antonio is a very trained, serious and professional colleague, he has extensive knowledge in canine behavior and psychology, as well as great treatment with his animals and his clients.

Very professional attention, in none of the dog schools that I visited did I see that the dogs were free and my dog and I loved that

Excellent

The best place for puppies.

the best!

Lots of stuff for your pet, but.... No resident veterinary (only with appointment) :(

We loved the service of both Pet Society Polanco and Prado Norte. Great communication via WhatsApp about their day care program as well as grooming services. Our toy poodle got a bath, a very cute cut and was cared for a few hours afterwards while we had to run errands during our stay in Mexico City. The facilities are spotless and the staff professional and caring. It’s cute that you can watch the dogs getting their cuts through a window inside the shop. Would always go back :)

I've been with them for a year but they recently changed their soap which is in your jar and doesn't have the ingredients. My two dogs, a Labrador and a Golden Doodle on different dates, got their eyes irritated and the Labrador who was the most recent ended up An Ulcer was developing and since I saw her they told me to come the next day and OF COURSE I didn't agree and I had to wait 2 hours for her vet to arrive, the person in charge didn't even show her face and sent her employees to tell me things and was only good at saving me $50 from the parking meter and charging me for the bathrooms. They claim that their shampoo is hypoallergenic when any soap can cause eye irritation, even if it is hypoallergenic. This is to raise awareness in the profession since the fact that no one can know what they put in our dogs can cause damage from their eyes to their skin.

They had left them very well before. One day they left my dog in a bad way, FATAL. I took it to fix it with an appointment with the manager and they didn't receive it. I made an appointment again and they kept him there for 4 hours and they didn't do anything to him either. I took it for the third time and they didn't receive it either and they didn't want to refund the money for the initial service. Their manager handles things terribly and they don't respond if they do bad service. Of course, I had to threaten to take the tip box because they didn't want to refund the poorly performed service which was reported before 15 days. The second time they didn't do anything to the puppy and he was there for 5 hours, they didn't even brush him. After 5 hours of it being there, they said that they had not had time and the third time they made me take it to fulfill their warranty record they did not receive it because they had a job going on while they had other dogs in their service right there. Better not continue telling lies because for the next review I will upload the videos where your staff comes out saying that on the second occasion they did nothing to you. Stop lying to look good on the networks. They behaved FATAL. Your response is terrible, your service is terrible. And yes, I do not agree with paying for something that they did not do correctly and that on 2 subsequent occasions they did not want to fix. That's why I requested a refund of the money, which I had to ask for on multiple occasions to be returned. Think carefully before answering this here, because videos can also be uploaded. Greetings

Terrible service, and even worse treatment. It is not the first time we go to Pet Society, both in Prado and Polanco, and normally, the service is good. I took my dog on November 26 for a bath and stripping, I'm not going to talk about the fact that the stripping was not done, leaving her with some knots that are unthinkable for a service of this price... but I do want to comment that they left an infection in her glands. impressive rear… I mentioned it to the branch staff, simply to tell them about the incident and to be careful next time, their response was unpleasant, in bad taste, and accusatory that “they have no proof that what I say really happened because of them.” ", is definitely the response you expect when these things happen... We took her to a veterinarian, who confirmed the infection due to poor practice when exploding her glands and treating that sensitive area. They lost a client who always had them as their first option for the care of their pet 🤷‍♀️ In short, terrible service and TERRIBLE STAFF.

I have taken my dog to daycare and hotels on multiple occasions. They keep us up to date with photos and videos during their stay. Every time we go, he gets excited and runs up to the play area. Friendly and loving staff with dogs

My dog is very happy when he goes to day care, they are very attentive and careful. He also enjoys the bathroom a lot. It is definitely a recommended place!

Excellent service, very friendly and super professional staff

It's the first time I go. And the truth is I DON'T LIKE IT. So I don't recommend it, they paint you wonders and they don't deliver it to you as they say. They don't even clean the cutting area. There are all the hairs of all the dogs. As if you went to a people's salon and they didn't sweep other people's hair. It's very expensive. And I looked out to see the hotel and well, they don't even put any beds or water inside. They delivered them to me very late and I had spoken on the phone before and they told me half an hour but it took 1 hour longer. And the one who combs the pets smells very bad.

They are super friendly. I have taken my dog Archie several times and he always leaves happy. You can tell that the people who work there do it with pleasure and are very friendly with the dogs.

I highly recommend DOGTEL Hotel for all your furry friends boarding needs. I will be using their services again shortly! They took excellent care of my dog and would communicate daily! I felt comfortable each day during my trip knowing that my dog was taken care of! Their property is a paradise for doggies!

Thank you DOGTEL for taking care of our little guy. He had a great stay and Sofia kept us updated everyday with great videos from his walks on the nice grounds.

Amazing service. Communication was great, received daily updates and videos. Beautiful facilities to run freely multiple times a day. Pick up and drop off service was very convenient. Bubba had a fantastic time and will be returning again soon!

Amazing experience with DOGTEL! Great communication and very responsive. They explained everything to me right from the start and I felt really comfortable with my dog staying with them for a couple of days. They sent me pictures and videos of my of dog enjoying the fields and running around and playing! They picked up and dropped my dog off from my home and everything ran very smooth. My dog was sad to leave! haha Thank you so much for everything. I will definitely be back!

Amazing experience. Very smooth from the beginning to the end. They picked up my dog before our trip and dropped her off after we returned. Super convenient and most importantly our dog seems to be very happy and well taken care of. Ximena was great, she was sending us pictures and videos daily to update us. I will be using their service again and highly recommend Dogtel.

Dog heaven! Our dog absolutely loves staying here. Always has a blast, lots of room to run and they great care of him. Lots of updates on how he's doing, will definitely be using them again!

Dogs were picked up from our place. It was really easy. They got to ride in their own van. I received multiple videos from them everyday with the pups on a walk and playing fetch. The area looks beautiful. My pups love to play in the grass. We were happy they also got a vacation while we were on vacation When we got back, the dogs were delivered back to us in their own van. They are very tired after a week of playing and running around. I did not opt for the bath, which meant they were return dirty because of all the dirt. This is not a complaint at all, just felt bad making dogs take a bath the second I got them. Just want others to know too. I will be getting them baths next time. I have already booked for the next time we are on vacation. Staff is friendly, super communicative, knowledgeable. They seem to really care for the pups. The toys and treats I sent came back with them. Everything is extremely affordable for what you're getting, my pets were in very good hands. Thank you so very much.

The employees were very responsive in giving us the information but it is extremely concerning that the address on google is not the same address that the dogs are kept. Apparently they are somewhere in Teotihuacan but the address says Coyoacan?? Furthermore, when we asked if we could come to see the facilities ahead of time to know where our dog will be staying they refused to allow us giving us excuses that honestly made no sense... We understand that they require a transport service to avoid pets being abandoned but it doesn't feel safe to give my dog to a place where I have no idea where they will be. I also think it is very unprofessional that the owners write nasty responses to reviews with similar concerns. I have boarded my pets in many places and never been refused to at least know the address where my baby will be. I wouldn't recommend leaving your dog here because truthfully you have no idea where your dog is and that is a very scary thought for me. We decided not to go forward with the services because the responses from the employee made us feel very uneasy and we aren't willing to gamble with our dog.

Dogtel was very responsive to our requests via WhatsApp and accommodating throughout our reservation. They picked our puppy up at home in a very clean van. Once he arrived at the facilities, Julia took great care of him! We received updates from her 2-3 times a day, along with photos and videos every single night. He seemed to have a lot of fun during his stay and came back very happy and clean!

Receptionist is awful. I called her on Monday asking what the prices were, said she’d send me the menu through text and never did. I called again on Wednesday and again, nothing.

I really like this place, they take good care of the pets, excellent service 10 out of 10

Highly recommended, they have the most friendly and empathetic staff with both the dogs and the owners, and their facilities are equipped so that the pets' stay is the least stressful, since they are free in their pen all the time. It is very nice and spacious.

Excellent care for my pets. They were active and happy in the facilities and with the service provided by Dani and her team. Thank you so much

I highly recommend it. Dog training is of high quality, safe and guaranteed. My dog had reactivity problems and from the first session there were big changes. He explains very well, is clear and answers any questions you may have. He is a trained, safe and reliable dog trainer. Takes great care of the dogs. Excellent work. Now I can walk my dog with more peace of mind.

The experience we had with dog training was very professional. The trainer is a very prepared person, patient and with very good quality of care. Resolve all doubts about your pet's behavior and correct behaviors for a healthier coexistence with your furry friend and their environment. Advisable.

The training was the best for my dog, he improved a lot from the first week. It clarifies your doubts and now I can walk my dog calmly. I highly recommend it.

Excellent service, and good attention, the results were as expected, today I can go out with my dog anywhere with the certainty that he remains by my side, and does not cause any altercation for me and the people and pets around me

I did not empathize with her when explaining the reason for looking for a training course, I asked her if the course had a guarantee and her response was that in 20 years they have not had any problem in a rude manner, since the call it leaves a lot to be desired

For me he is the real Cesar Millan of the area! The changes are noticeable at the precise moment, if there are dogs with more serious behavioral problems, you really notice changes after a week. Add that Don Carlos and his wife love their work and try to give the best affection to the dogs. They have a pension that is also excellent!

He cares about the education of the dogs, despite the distance he helped me with counseling and audiovisual materials to understand a little about how to act in the face of my dog's behavior, it is greatly appreciated, therefore it is recommended 👍 …

I train my two pitbull dogs, they were very happy every time I had to take them, their behavior changed a lot and favorably at home and on walks.

Excellent service when I have had to leave my dogs when I go on vacation. And I love how he explains and teaches you how to educate and treat your ANIMALS. Especially this annoying...my Blacky.

Super recommended! My puppies now obey the call and all instructions. Camilo and Betty are the happiest

We have a dog with a lot of energy and she is delighted to go to daycare; They always have a very friendly treatment and flexibility for unforeseen events. During the day they keep you up to date with videos and updates and even canine behavior guidance; You are always on a new adventure and we are very happy with your stay here

Excellent answer. Very willing to give attention to my dog Copito. They sent me videos of their walks and that gives confidence.

They took good care of my dog and sent me videos to see her.

I really liked the service. They took care of my little dog (chihuahua) very well and spoiled him a lot. And all the time they answer you on WhatsApp and send you photos and videos.

An exceptional place, they treat your dog with love and dignity, they can play and have fun without worrying about them, I don't put more stars because there are no 11/10

It is an excellent place to leave your dog, they give him a lot of love, they send you a photo and your dog returns happy 100% recommended

I left my dog for the first time for 3 days and everything was very good, he didn't arrive hurt, sick or anything, it seemed like a good place

Excellent service. My dog was comfortable and happy

They take very good care of the dogs. I hired them for a week and my dog returned very happy. They sent me photos and videos every day. 100 recommended

Excellent service, very friendly staff and they take great care of the dogs :)

Thanks for taking care of Lucky while I was out of town! They are the best

They gave me great service, I was very pleased, thank you