Pet Sitters in Oak Bay

Silvia and Andrea are amazing pet sitters! They have been very accommodating with my work schedule to help look after my girls. So happy to have found them and my fur baby girls love them! I enjoy all the updates I get which is really reassuring for me that they are being looked after well. I highly recommend Silvia and Andrea to anyone looking for pet sitters for their fur babies!

So thankful we found Andrea and Silvia. Our labs were loved and taken care as if they were theirs! Daily photos and videos helped with knowing our dogs were doing well while we were away. Andrea and Silvia have very calm and caring qualities that cannot be matched. We cannot recommend them enough!

I can't recommend Silvia and Andrea enough! They took such amazing care of my cat Topaz. I got the cutest photos and videos everyday, and felt so confident leaving my girl with them. My cat can be quite shy with new people, but I could see that they took the time to build trust and a connection with her, which I really appreciated. I will definitely be going to SS Pet Whisper in the future!

We’ve worked with SS Pet Whisper a few times to house sit for our babies! We love them and so do the girls! Silvia and Andrea are always keep us up-to-date with pictures while we are away, and our house is always spotless when we get home. We can’t recommend them enough for your pet sitting needs!

Amazing pet sitters! We are so thankful we found Silvia and Andrea!!! I am incredibly picky about whoever watches our Honey Bear. She is quite anxious around other dogs after being used for breeding and also has a complicated food and walking schedule and many allergies. I've had anxieties in the past around people not taking our instructions seriously, but Silvia and Andrea have gone above and beyond they really care and listen to all your needs!!!! I have zero fears or anxieties with them watching Honey at all!! They are so caring and loving, and Honey just adores them which is the best part! They love my dog just as much as I do and send so many pictures and updates, which is beyond important to us! I recommend them very highly, and if I could give 10+ stars, I would! We finally found our dog's perfect pet sitters! Grateful for you both! 🙌🙌

We have two huge babies at 125lbs each, and we need very capable loving folks to help take care of them, we are so grateful for Sylivia and Andrea… the pups love them! And they send us so many photos, which helps, because we miss them! Its wonderful to see them back home having a good time, playing and enjoying themselves. Thank you so much for your care, from all of us !

Silvia and Andrea are such warm and caring pet sitters! We always feel comfortable and assured having them come visit and take care of our two cats when we leave town. They take the time to take lots of adorable photos for us, and always make sure they're well fed, their litter is clean, and they're happy! We so appreciate them and would recommend them to anyone's fur babies :)

Silvia and Andrea stayed at our apartment with our two cats while we were away for ten days. I cannot express enough how happy we were with their care and love for our animals! We received multiple updates a day with lots of photos of our cats, who were clearly in bliss with their new friends! Both of our cats have separation anxiety and one of our guys needs to be given medications in both pill and liquid form, which was no problem at all with Andrea and Silvia. We could see that they spent an incredible amount of time with our cats every day. When we returned home, our cats were the happiest and calmest they have ever been after being away from us! I will also say that we returned to an apartment that was immaculately clean too! it is nice to come home to a clean place, but we did not expect it to look like professional cleaners came in! It was such a relief to have had such wonderful, caring, loving people take care of our fur babies! They mean the world to us and Silvia and Andrea gave them the best care in the world! Thank you so much! We and the boys look forward to having Silvia and Andrea take care of them again the next time we are away!

Silvia & Andrea are warm, caring, reliable animal lovers who have always accommodated my changing schedule. When they show up to walk Hudson, they take time to give my cats some attention & affection too. Every day I get some new happy animal photos to add to my collection!

We are so grateful to have found Sylvia and Andrea. We have 3 large high energy dogs, and Sylvia is an absolute star with them. They listen to her, snuggle with her, and absolutely adore her. The updates while we’re away are amazing, and not once do we have to worry. I think the boys were a little disappointed that we came home! Couldn’t ask for better 💕

Truly loves taking care of my boys! No hesitation in leaving if I know Amy is there.

Absolutely fantastic pet sitting service. They took care of my elderly cat and all her many medications with so much love and attention to detail. I used to stress about leaving town, but Sage Pet Care changed that! Gold star, 5/5, 100% recommend!

Alexandra was fabulous with my cats! I often hesitate to leave them for longer periods of time as they are quite standoffish around new people, but I was instantly put at ease as they seemed comfortable with Alexandra. I absolutely loved that she sent me pictures everyday because I knew they were being well cared for and were enjoying their days playing and lounging around. I will definitely be going back to Sage Pet Care next time I have to be away from them!

My job requires for me to travel and most often than not I have to leave my two pups at home, one of them being high maintenance due to past trauma. Sage Pet Care did outstanding seeing to her needs and attention while I was away, had great communication which put my mind at ease. The caretaker also put food out for my cat when her food dispenser was empty. Would recommend to anyone that needs boarding or sitting, the process was seamless with very easy scheduling. 4.5/5

I always try to write a nice review when i feel like the company really reciprocates the care and thats exactly how i felt here. I had to go for an emergency procedure and had no where to leave my little Zorro but thankfully was able to check him In with the team. From the photos i received to when i picked him up and he didnt even want to leave that told me i will definitely be coming back (Zorro being fussy is an understatement) Amazingly kind staff i had the pleasure of speaking with Brandon and Alexandria they seem like very nice people and i will definitely return

Buddy loved when Alexandra would drop by to visit him. She was flexible and very reliable and compared to other people I have used in the past she is without a doubt the best. Have recommended her to all my friends!

alex and brandon are amazing! they took care of my precious puppy and treated him like a king! he was walked, brushed and pampered everyday. we love them!

Fantastic experience, our pup absolutely loves her walker Alexandra. It’s not an easy job to tire out a toller, but they get it done!

Scheduling walks was a breeze and Sage is flexible to accommodate any one time requests we have. Highly recommend!

I had been looking for a day care for my 4 legged so I have been watching this place for quite some time I noticed when they walk the dogs how rough they are with the dogs . I know there's some dogs that are smaller and cannot keep up and they walk a little bit slower and I saw many times the walkers yank these dogs off their feet pretty much just to get them to move faster so they could get to the end of their day it's very disturbing . Really glad I took the extra effort to watch them for a couple of months. Also if I wanted them to just be inside with a bunch of dogs I would just get a bunch of dogs and have them all in my living room.Dogs need spaces outside to play and enjoy the sun ,watch the birds ,see life . This is not that place .There is no quality there.

Whiskers has been my go-to for pet boarding since 2021. They have been nothing short of incredible. I've seen them grow in their resources for small animals: a separate room (away from the noisy dogs), a space for them to run around & lounge safely in... They have gone above and beyond, learning with me on how to care for these pets and make Whiskers boarding a home away from home. All the staff are friendly, kind, and do their best to care for my bunnies. I especially was touched by their holiday gift to my rabbits: a chew toy! They really went above and beyond to care for my animals, and for that, I'm grateful. I pray all the best for the Whiskers team. Again, my pets have stayed there 3-4 times a year for up to 2 weeks at a time. The Whiskers team has given me discounts for extended stays and accommodated me in too many ways for me to take for granted. Thank you so much for your incredible service.

Would not recommend. Whiskers seems like such a convenient doggy day care to take your dog, however we had several issues with Whiskers. Our dog started going when she was a puppy. She initially loved going and was so excited to attend, but eventually after a few months started cowering and went to hide when we told her it was “time to go to doggy day care”. We started noticing aggression towards other dogs which she never was before. She ALWAYS smelled strongly of urine after attending. Whiskers always seems to be absolutely crowded with dogs with a small area to roam around. We dropped her off a few times where the staff explained that they were short staffed which made me and my partner question whether or not there was enough staff to care for the dozens and dozens of dogs. On one occasion, one staff member to us that she was the “only one on today”. One day we were told that our dog had bit a dog one day and the owner or manager asked my partner inappropriately “is there anything going on at home?”. We definitely felt that she had overstepped professional boundaries when asking such a personal question. Our dog is very well behaved and very well taken care of. Another claim that whiskers made was that they’d take the dogs out to the bathroom multiple times a day, but our dog always seemed to need to pee badly after we picked her up. Overall, having our dog attend doggy day care there was a very negative experience and regret that our dog had attended there.

Do NOT bring your dog here......we showed up for the assessment appointment with our 12 year old yellow lab and there were workers jackhammering the concrete across the street (which i know is not anyones fault it was just very loud and stressful) we walked into the building and it smelled very strongly of urine....it was a little hectic as someone was coming in with 4 dogs from a walk and another staff member was rushing out to make sure the guy around the corner who was obviously on something didnt "get attacked by the dogs" (her words). Then she immediately asked us for our dogs vaccination records (which we had forgotten but as this was just the assessment we figured we had time) and then she informed us we would not be able to get any services without them. I said ok we can get them over the next few days to which she again replied we "would not get any services without them" at this point i wasnt sure if that meant we couldnt do the assessment or not so i asked if we should rebook or something and she said we could do the assessment but we couldnt even book anything for him until they received them. i said "ok thats fine, will it get completely booked up for August within the next couple days?" she replied "yes that is very possible" So i was feeling a little irritated at this point and my daughter and I decided to continue with the assessment. The staff member came over with a clip board and looked at us and and said "who is the owner?" which we both are but i said "well I guess I am" Right after she handed me the sheet to fill out she asked if there was anything they needed to know about our dog. I had talked to someone on the phone about our dog having an extreme fear of German Shepards after having been attacked on 2 separate occasions by two different German Shepards and she had assured us it would be no problem as they didnt get many German Shepards but that they could also keep them apart if they did. When i mentioned it to this staff member she replied "oh thats going to be a problem....we get tons of German Shepards....." so i mentioned talking to the other staff member and asked if they did get a German Shepard would they be able to keep them apart from eachother? and she said "well....i mean probably...." I looked at her and handed her the clipboard back and turned to my daughter and said "lets go....this is ridiculous....he is not staying here" In addition to the fact that I have no idea where these dogs would all be sleeping in the small back part of this building. I also had sat down on the bench in the front and sat in something wet that smelled of urine.....there is absolutely no way i would let any dog stay in this place.....EVER!!

This place smells so strongly of a hamster cage, and your pet will come home stinking of it too. I read other reviews where their pets had ended up at the vet with an issue, and although I had a bad feeling about it, it was the only daycare open late enough for my work schedule. I called them one time to ask to book in my dog, and her response was “mmm it should be okay I guess?” I said what do you mean it *should* be okay you “guess?” She said they already had too many dogs booked in but that they will try and make it work. I said no thank you. Because that is exactly when issues start to happen: too many dogs to too little staff members. Fast forward the next week, I pick my dog up and he has a huge red swollen ball in the corner of his eye. None of the workers noticed. The worker said nothing happened that day, and he probably has cherry eye. I said cherry eye does not sprout up in a span of 6 hours but she argued with me that it couldn’t be anything else. I took him to the vet, who said it was trauma (unsurprisingly) NOT cherry eye. After being slapped with a 300 dollar bill and a worker there who argued with me about my dogs eye on top of him smelling absolutely disgusting, my dog will never be going back. Clearly allowing way too many dogs to keep an eye on, and not all all concerned for the pets safety or comfort.

Do not take your beloved pets here. The staff are mostly teenagers who do love dogs but treat them poorly, shoving dogs in a small room and spraying them with water in their faces to stop them from barking. These teens clearly don't care about other people dogs. I took my dog here for a year, but after experiencing that, its abuse and smells like dog pee when you walk in. Also my dog picked up ear infections and kennel cough. There are better places to take your dog.

Would not recommend. I brought my cats here to be looked after while there was some work being done on our house. This placed smells so terrible. I called them on the phone to book and they were incredibly disorganized and it took forever just to get answers. It was so unprofessional. When I walked in to drop the cats off I was immediately overwhelmed by the smell of piss, dirt, and wet animal. It's so musty and not well taken care of. Not to mention when I picked my cats up I was told that one of them had refused to eat for most of his stay, and he is noticeably skinnier. Both cats also smell strongly of urine and whatever other gross smells are lingering in there. I will not be bringing any of my pets here again. Edit: My cat who refused to eat during his stay, came back home and his throat was nearly closed up due to swelling. He was dry heaving and his meows were raspy and he refused to eat and drink water at home. It has cost me $3000 to hospitalize him due to his condition.

It was eerie watching the many dogs crowd in a tiny room, all of them just looking lost. The smell of urine hits you as soon as you walk in. We also noticed a worker shove a dog inside a room with their foot. We went for an orientation and never went back.

Our dog LOVES it here. We left him for the first time since moving to the city, and we ended up having to extend his stay so he was there for well over a week. They were so incredibly sweet to him, gave him lots of cuddles, and when we picked him up he was so calm and happy. I feel so confident that they treated him with so much love and he had a blast. Every time you see a dog being dropped off they are SO excited to go inside. We asked a ton of people what their recommendations were in the city, and this place is highly recommended. We will absolutely be sending him back.

The staff here are always so thoughtful about the best way to service my animal. Focus is more on animal comfort and well-being than a one-size-fits-all process. Thank you, WUR!!! :)

Robyn has been the most lovely cat sitter! When she wasn’t available the first time I reached out, she quickly recommended other services that were also great. She has been conscientious and loving with our cat, sending photos and staying in close communication. And of course, she thinks our cat is the cutest ;) We will miss her help when we move. I highly recommend Island Time!

Wow!! What can we say? 🐾 🥳 Knowing your dog and cat are in SUCH good hands, especially with a new auntie they ADORE is such a relief. 🤗 We have a rescue doggo with a history, who needs important meds twice a day. Ruthie 🐕 is so sweet, but can be a bit of a handful. She has a bit of old fear/anxiety and is *waves hand* at new people, but once you're in the Ruthie Club, you're in there! You get such a goofy, fun girl. We had a big two-week trip planned, and we hadn't spent a night away from Ruthie in the 3y she'd been with us and now with the new meds... 🥺 We found Robyn (and Marina) to house/pet sit Ruthie and our orange cat Hamish 🐈 (who has his own anxieties, often pulling his hair out when he thinks somebody is missing). You probably know that feeling of looking forward to being away, but worrying sick that the furkids are going to be okay. Sometimes still worrying when you are on the trip! 😮‍💨 We had none of that worry!! We did a couple meet-and-greet test walks and an overnight with "Auntie Robyn", and they hit it off great! In the Ruthie Club straight away. And for us, we just immediately got the sense of care and capability from Robyn. The feeling that she can handle this, she knows what to do if something comes up, and they're going to have a great time together. 🤗 You can tell yourself this all day, but unless you feel it, that background worry won't go away, even after you go away on your trip. Well we felt it right away! This is the first trip we did where we didn't have that background worry (our previous dog was much easier but we still felt it when we went away). Ruthie had SUCH an amazing time, and everything from the meds to the cuddling in beds went perfectly!! We got updates of the gang doing all kinds of adventures, snuggling, palling around with other dogs. We kept saying it was Summer Camp for Ruthie, and she didn't have time to miss us! Even Hamish had a great time! (Didn't pull out any belly hair!!) We are honestly justifying future travel, just so Ruthie can get more time with her Auntie Robyn (and Auntie Marina)! 🤣

Robyn is an incredible human who has taken the best care of our challenging dog, Ruby. She has bonded with our sweet Ruby quite quickly, and Ruby loves spending time with Robyn every week. Robyn's dedication to understanding dogs, their body language, behaviours, and quirks, is truly impressive. She works diligently to connect with them and their owners, ensuring she provides the highest quality care. Ruby and I give her five stars, and we are more than willing to share her :) (Seriously, she is fantastic; hire her!).

We are so glad we found Robyn. She has watched our dog (Jindo mix) for two separate week long trips, and it has gone great. Her space is clean, she has a kind and caring approach and communicates regularly with pics and messages. She has a great yard and took our pup on lots of walks. We had a small issue come up with our dog during our last trip and she handled things thoughtfully and we didn’t have to stress knowing our dog was in good hands. Would highly recommend!

Our family has a Zoo. One dog, 3 cats (2 special needs) and 3 reptiles. Robyn took on this unique situation with Care and Compassion. She sent daily texts and videos of the animals’ adventures with her and even drove one fragile cat for a vet follow-up. We felt so relieved that Robyn was at our home while we were enjoying a family vacation. Thank you for your kindness Robyn and we highly recommend You to other families with furry and cold blooded critters :)

Robyn has been walking our dog, who has some reactivity issues, and I'm so glad I found Robyn because I could trust her to continue her training routine using training methods I approved of. Robyn bonded with my dog right away and my dog was so excited to go on walks with her. This really took a huge weight off my shoulders. Robyn is very professional and always came on time and sent pictures and updates after every walk. Unfortunately we are moving, otherwise we would continue to use her services. She is great, we will miss her!

We can not say enough good things about Robyn and her pet care services. We were visiting the area for an event and needed someone to look after our dog, Sam. Within a short time, we could tell that Robyn was a perfect choice to watch over Sam and make him feel at home while we were away. I would highly recommend Robyn to anyone looking for someone to take care of their furry family member - we wished we lived closer by so that we could use her services more frequently. She is a sure bet for those who are local or coming in from out of town. Five plus stars for Robyn and Island Time Pet Care!

Robyn has cared for Nano several times, including both overnights and shorter visits. Robyn's love of and engagement with animals is apparent every time she comes over, she so quickly attends to our dog's enthusiasm and love of chasing ball! We receive regular updates about how Nano is doing, including great photos. Nano loves Robyn, and we never have to worry about him when he's in Robyn's care. I actually think Nano's a bit disappointed when we come home and his visit with Robyn is over!

Wow! What fantastic and professional pet care by Robyn. This was our first time looking for professional pet sitting (two visits a day) for our cats and were a little nervous about having a stranger in our home but as soon as we met Robyn we felt totally at ease. She got all the important info from us about our cats and was so good with them during the meet and greet. We loved getting daily pictures and were so pleased to see our shy cats come out of their shells when Robyn was playing with them. Robyn’s communication, professionalism, and organization was great. Such a fantastic experience and we will 100% be booking Robyn again for cat sitting. Thank you!

Whenever we are traveling we ask Robyn to walk our two chocolate labs. She is wonderful with them (they both adore her). My one dog can be reactive with new dogs and Robyn is really good at managing my dog. I'd highly recommend her services to anyone who loves their dogs. Robyn is the best!

Kym is amazing with our highly sensitive (some might say difficult) dog. He is always so happy to see Kym and comes home thoroughly exhausted. Kym is professional, responsive, and cares a lot about the dogs she hikes. I’ve found Kym to be very reliable and I never worry about Jasper when he’s in her care.

We can’t say enough great things about Ruff Coast Canine! Kym is wonderful with our dog. Libby always come home happy and tired. Kym goes above and beyond to ensure her dogs are safe and cared for- thank you Kym!

Kym saved my dog's life when separation anxiety reared it's head. We had just moved here, and knowing no one, needed a service I didn't think I could pay for. The level of professionalism is unparalleled and worth every penny.

my dog has been going with van Island for awhile now and I cannot say enough good things ! Ali and Chad have been so accommodating and flexible. They are super easy to get in touch with and are extremely reliable. I never worry about Ever and he is SO excited to go with them and comes back tired and mentally fulfilled. He is an extremely high energy dog, so knowing he will go out with them and be able to get rid of all that extra energy in a safe environment is such a relief for me. They do a great job catering to every dogs different needs. I cannot say enough good things about them and would recommend them to anyone who needs an extra hand getting their dogs out!

Words cannot explain how much my pup Alfie loves the Van Island Pups team. From the very beginning, Ali & Chad welcomed Alfie and cared for and loved him immensely. The love that they have for every pup is so clear that it radiates - so much that we cannot leave our place without Alfie looking around to check if it's a Van Island Pups hike day. I feel so lucky that we've found these incredible people. Truly the best!

Van Island Pup has saved my life. Working a full time job while having a puppy, is not an easy task. Chad and Ali have been very accommodating to my schedule. My Reesie LOVES his pack walks. He gets soo excited when its pack walk days. The entire process is always very seamless. It is not easy to find good people to take care of your pup these days, but I am very glad to come across Van Island Pups.

I am so grateful for Van Island Pups! I have a large 2 year old German shepherd who requires so much exercise and stimulation every day. Van Island Pups welcomed him into their pack like he’s one of their own! He gets the perfect balance of play and structure on his hike, while also getting to practice healthy socialization with other dogs! He is absolutely pooped when he gets home. I cannot recommend Ali & Chad enough! Thank you for taking such good care of my handful of a dog :)

Ali, Chad, and the Van Island Pups team have been incredible. From prompt, thoughtful and professional communication to the patience with our 1.5 yr collie x, Avalanche, I couldn't recommend them more! Ava isn't the most comfortable with new people, and VIP pack leaders have given her the space to grow her confidence within a couple short months. We're so grateful and Ava can't wait for her next adventure hike!

I couldn't say enough good things about Ali and Chad. I was referred to them by my pup's previous dog walker, and I'm so grateful to have their services. I have trialed a lot of different options from doggy daycare to individual dog walkers, and Van Island Pups has been the safest and most reliable option. I was a bit worried because my rescue pup is very timid/shy, but Ali and Chad were so patient and kind with him. They take him to a safe location for a good hike on days that I'm working, and he's relaxed when I get home. It's so nice to not have to worry about a single thing.

My dog Rufus started regular walks with Van Isle Pups earlier this year, and it’s been fantastic! I've really appreciated their reliability and professionalism. My pup spends his mornings at the window, tail wagging madly, waiting for his new best friends to arrive to whisk him away on the day’s adventure. He obviously has a great time with Ali, Chad, and the rest of the pack, because he always arrives home happy and exhausted.

My puppy Goose has been going hiking with the awesome dog pack with Van Island Pups since January 2021 and he absolutely loves it. When I first dropped him to Chad and Allison, he was only a small puppy and I was so worried to be away from him. But Allison sent me updates through the day and put my mind at ease for which I am so grateful. He comes back exhausted and happy and I know they take good care of him every time he hikes with them. They are professional, reliable, trustworthy, and overall just great people and I absolutely recommend them!

Van Island Pups is amazing! Ali and her team are so professional, great at what they do, and love our dog as if she were their own- our pup is so excited to see the team and the pack that she literally jumps into the van before we’ve got her leash off. Our pup comes home super tired after her day at Van Island Pups and with more skills! We’ve had many dog sitters and walkers and honestly Van Island Pups is the best we’ve ever had. The communication is excellent and they are so accommodating. If you want a dog walker team that’s patient, skilled at training dogs, takes their pack on exciting and stimulating hikes, and has safety as their number one priority then check them out- I highly recommend them.

I love Chad and Ali at Van Island Pups! I have one of the most challenging breeds around and they have figured out what works best for her and truly seem to love her as one of their own, despite her quirky ways😊. She is difficult to tire out but they seem to be able to do it! I work varying shifts and they can always accommodate my little girl even with short notice. They have beautiful posts on Instagram daily about the days hikes and it’s a great way to see how my pup spent her time. I have nothing but good things to say about Van Island Pups! Val & Kora

We are so lucky to have found Ruffin' It! Recommended by both our vet and a close friend, my partner and I knew our puppy would be in good hands when we are at work or travelling. They are a one-stop shop with daycare, grooming and boarding. Our puppy is so excited when we drop him off and we love seeing pictures and videos of him on their social media. All of the staff are super friendly and are quick to answer any questions or concerns. 10/10 would recommend.

If you need daycare or grooming go here. Don’t even think about anywhere else. They take such good care of your dogs like they are one of their own ( it’s not just an advertising gimmick) I get sent messages and pictures of my girl when she’s being ridiculous, Instagram stories of them throughout the day and really personable staff. Lobo land is the best thing ever! Off leash safe play with all the daycare friends. What more could you ask for when leaving your pup in the hands of someone else? We won a free groom for my bernadoodle and needless to say I will not be going anywhere else from now on. She’s normally scared of the dryer but was apparently an absolute star for the groomers at Ruffin’ it. I put it down to the loving environment and the care they truly have for these animals 1on1. We give them 5/5 woofs

We were out of town visitors. After a short temperament evaluation they accepted our two dogs into the day care. We also got grooming for one of them. Overall it was a very positive experience.

Our pup loves it here and the staff are always so kind and understanding. We always hear a new story about our dog every time we come to pick him up, and we always trust that our dog is comfortable in their care

We showed up with Jesse. A female white lab a beautifully tempered dog. We were barely ackniwlefed . Then the groomer came out a woman who said hello open the door crack and slid out and then open the door crack and slid back in. We couldn’t see anything.. She She said barely 2 words to us, took Jesse and was ready, and she was ready in an hour. Wish a comment about how Jesse likes to sit down. The old girl likes to sit down. Jesse is only six keep in mind.. And made a comment about her having bread which she was before she came to live with us. And cost $100 it was also uncomfortable and we got out to the car. Jesse shook. In Hair flew everywhere and she was still damp.. Not impressed save your money and go elsewhere

We've got a bit of an anxious pup, one who prefers the outdoors to a chaotic indoor daycare. His first day at loboland is today, but we have complete confidence in the staff keeping him safe given how attentive they've been to his needs. Their communication with us has been superb. The facility is great too, in that it provides multiple areas available to the dogs for when higher or lower energy pups can have their own space. Compared to another doggy daycare we used to go to downtown, the experience has been a very welcome contrast.

Minus 5 stars for me. I called to confirm my dog's appointment and I spoke with the person in charge. I don't like my dog to be crated when we go to the groomers. In the past, I've only taken my dog to groomers that groom my dog right away. I explained this to the owner and he said the groomer would take my dog right away, that it was an in-and-out situation with no crating. I told him that was what I wanted, no crating. When I arrived for my appointment, I met the groomer. I also explained to the groomer I didn't want my dog to be crated. She said she didn't have any other dogs and would groom my dog right away. When I asked when to come back, the groomer said in an hour. I went back in an hour, only to be told by a staff person, it would take another 2 to 3 hours and I found out my dog was crated against my specific instructions. The groomer came out to speak with me and explained, they work on dogs in stages and rotate the dogs depending on what stage they were at and this process takes 2 to 3 hours, and crating the dog between stages. This was not what we discussed when I dropped off my dog. The groomer said there was never an agreement to have my dog ready in an hour. I was shocked. If the person in charge, or the groomer, had told me from on onset, the process was going to take longer than an hour, and my dog would be crated, I never would have agreed to leave my dog. The person in charge, came to speak with me. I reminded this person of our morning telephone call and the person in charge admitted there was a mistake. The person in charge asked me if I would leave my dog so they could complete the grooming but was unwilling to ask the staff to complete the grooming right away, while I waited. I was still expected to wait another 2 to 3 hours and my dog was going to be crated again. When I made the decision to leave I was told I was a bad customer. I left with a half groomed dog.

Great daycare with a wonderful team! Ruffin it was such a support to our family when we first got our puppy Finnegan. We could tell the staff there really cared about him and that he was happy and well supported during his time at the day care. Finn was timid and unsure around other dogs when we first got him and the day care really helped Finn to build up his confidence with other dogs. The team at Ruffin it was always very friendly, responsive and flexible and would always greet us at the end of the day with an update on how Finn's day went. We are very happy with our experience with this organization and highly recommend them to others :)

They always give us an update of our dog on instagram! He really enjoys making friends and Lobo Land.

My wife and I were in Victoria over the weekend and needed to drop off our dog for a few hours. The assessment was quick, and our dog was already playing with the other dog.

My cat boy in not an easy guy to love, but he was very much at ease with Bob. I have taken my boy to several kennels but because of the hoarding situation he came from, he's totally stressed by other cats. I returned from a six day trip away, and my cat was so happy to have been in his own home. Happy to see me, but not a basket case like he's been after some kennel visits. Bob is the best.

I thought I wrote one of these, but I'll gladly do it again... Bob has been watching our pets for about six years or so. First our cat, and most recently our new dog. Not only does he do a fantastic job, he's reliable, trustworthy, and kind. We couldn't ask for anyone better to watch our pets. Being in the military, I am away a lot. Bob has never let us down... We were on vacation and had to extend it due to a family emergency; Bob was there for us. I will never let anyone else have keys to my home or take care of my animals so long as Bob is around. Fantastic! Highly recommend.

Bob and his wife took wonderful care of our dog 🐶 Tito for two half days. This was first time Tito gone to daycare and he loved it. They went to Island View Beach with 5 other doggies. Tito came home exhausted from all the fun he had. Thnaks again Bob, we will definitely be back woof woof …