Dog Sitters in Shenorock, NY

Shelley and Mark
-44% off
8.2 miles away
Limited time deal
4.73
• 15 reviews
/night 54.00
Owner Image

Shelley is a dangerous and incompetent housesitter. She should never be entrusted with anything more valuable than a houseplant. Her pet care was terrible. On the 2nd day she left our 2 dogs outside in the backyard, unattended on a 83-degree hot, humid summer day with no water for 90 minutes while she left our home to go out for a walk. We saw this on our Ring camera and immediately reported this to zeewoi (full complaint currently under investigation) and let her know directly how concerning this was for us. Not only was it unsafe to leave the dogs outside while she left the home, but it also went against clear instructions that were communicated to her in person during the handover and in writing about what to do with the dogs anytime she left our home. She repeatedly had trouble following basic instructions that were communicated verbally, in writing and in text reminders. She was incapable of following basic pet care requirements. We asked that only one of our 2 dogs be walked once a day (I did not want her walking the other stronger dog, because during the handover we went on a walk together and Shelley DROPPED our dog's leash). We use Fi collars, so we know that over the course of 11 days, Shelley brought our dog for only 4 walks. We did a phone interview with Shelley and never did she inform us that our medium sized, 40 pound dogs would be too much for her to walk. Additionally, Shelley traveled with her sister who clearly is unwell (likely dementia or some sort of developmental disability) and also was afraid and nervous around dogs. She never informed us of this, and it was clearly a huge safety issue. Shelley's sister let our INDOOR cat out multiple times (at least 4 times are seen on outside cameras). Sometimes our cat was left outside for 20+ minutes without Shelley or her sister realizing. This is so, so dangerous- we are on a main street with a lot of traffic. We are lucky our cat didn't get lost or killed under her "care." Shelley and her sister left our home in a terrible, and honestly gross and unsanitary, condition. A paper bag with human feces was found in our bathroom and made the entire 2nd floor of the house stink for days. The rug in my office was covered with urine- which makes me wonder if she locked my dogs in this room for extended periods of time. Our dogs are fully house trained and have never had any potty accidents. The kitchen was filled with flies, milk had been spilled in the refrigerator and never cleaned up (a gross film had formed by the time we got home). The blender was put away in the cabinet unclean. The recycle bin was filled with dirty trash- so much so that we got a notice from the city. She carelessly used metal utensils and scratched our Le Creuset dutch oven (which will now void its lifetime guarantee). Three brand new bars of soap were taken from our home, like they were some sort of hotel amenity. Shelley went into our basement storage freezer (which she had NO need to access) and took home 3 gallon bags (about 20lbs) of frozen tomatoes I had harvested before our trip from our garden. When I addressed this with her, she claimed her sister packed them by accident (which, if true, & your sister is so unwell that she's packing things from someone's home that are NOT HERS, she should not be allowed to travel with you). However, I don't believe that's the case- 20 pounds of tomatoes aren't really something that just sneaks by your consciousness- it's A LOT of tomatoes. Shelley was offended I accused her of stealing, but that's what she did. She ultimately returned them, knowing full well she was in the wrong. I'm not sure what else she might have taken from our home, as I didn't think I needed to take an inventory of our belongings and supplies before we left. Ultimately the sit ended when our one of our dogs ate some of a marijuana plant in the backyard (she had never shown interest before and we did not know the plant- with no flowers on it- was dangerous). We do not blame Shelley for that (even though it was probably from a time the dogs were not adequately supervised in the backyard); having the plant where dogs could access was our mistake, and one that will never be made again. The part that is extremely concerning is that it took Shelley nearly 2 hours to get our dog to the emergency vet from discovering the first symptoms (she first texted me at 6:26pm that our dog was unwell and "having seizures" and did not leave for the hospital until 8:12pm). And I am certain she never called the zeewoi vet emergency line. She eventually reached out to my mother (our emergency contact while we were in Europe) and my mom told her to go to the vet ER immediately. Afterwards Shelley stated via message, "I cried, prayed & hugged her throughout the incident." So, instead of getting prompt medical care for our dog (emergency vet was clearly listed in our printed out home instructions), she prayed for her. Unhelpful, incompetent and incredibly dangerous. I'm not sure how she has previous good reviews. We were shocked by the incompetency and complete inability to understand and follow simple, clear directions- there are, sadly, many more examples I could include here. We are grateful our girls survived having her stay in our home. I would hope no one else ever has to deal with such a horror. To finish things off, disapproving of the legal marijuana plant in the backyard and probably of our rainbow flag displayed on the front of the house, Shelley texted "You need prayers. Find a Bible based church to go to and get healed. I pray for your soul."

Sitter available from Oct 1
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Reviews from Dog Owners

4.93
4.93
4.96 Organised 4.96 Reliable 4.95 Clean and tidy 4.97 Self-sufficient 4.91 Pet care
User
Emma
Joe and Gemma were great at communication prior and during the sit. They looked after my pets and left my home super clean and tidy.
User
Tina
Nia is a fantastic pet sitter! She absolutely loves animals, and you can tell that right away, from the moment you meet her. She spent so much time with our cats, and gave them exactly what is needed. Gia needs lots of playtime, and loves to be brushed, and Nia gave her exactly that. Nia also made sure Gia had time outside on her lead every day (as she is 3/4 blind). Elia is a bit of a loner, but does like to know you are around, so Nia spent time in her room with Elia, just being there. She even had Elia purring! Nia does the sits, to spend time with animals, not to be out and about, and your pets get first class treatment. We returned home to very happy cats, and a spotless house. We have already booked her to come back. Well recommended
User
Laura
What a delight it was to have Hamsa care for my home and animals! She was very flexible when my trip took an unexpected turn and she went over and above to make sure my pets were safe and happy.
Hamsa is a gentle, calming spirit and I am grateful for the care and love she poured into my little urban homestead.
Thank you, Hamsa ❤
User
Natália
Natália was very nice and it was my mother’s and my pleasure to care for Sekhmet. Sekhmet was no problem at all, she took a little time to get warmed up to us but it was short and she was absolutely lovely. We didn’t think the heat would be a problem, it definitely was a surprise how warm it was but we learned how to manage the weather. The neighbors were kind and the neighborhood was nice as well.  We were there for the Paris Olympics and all in all had a great time caring for sweet Sekhmet!
User
Rachael
Yoni, Audre and Neo are such sweethearts and all have their own personalities. They're cuddly and sweet and love sleeping on the bed and just hanging about to see what you are up to. It's a really sweet place for them and they can go in and out as they please into the garden. Everything was communicated well and worked out :) I would happily sit again

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As of Aug 2024, there are 580 dog sitters in Shenorock, New York .
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